user_qomv0d thanks for using the Forums to reach out. The voice control feature is by far one of my favorite things about Xfinity, it's really handy for navigating your equipment. How long has this issue been present for you?
I just got a Xumo device and the accompanying voice remote today, everything is working perfectly except for the voice command function. I have tried resetting, re-pairing, and changing the batteries and nothing has made the voice command work.
HI there, snarknado! I love your user ID, it made me smile! 😀 We are happy to further help with the voice remote for the Xumo Stream Box. You did great resetting, re-pairing, and changing the batteries.
If you visit the About section of the X1 Settings, Xumo Stream Box Settings. Is the battery level showing green since you changed them?
Are you seeing a certain error message come up on the screen when you press the voice button or does nothing happen?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
So the issue actually self-resolved, the next day when I had my system on I tried it just for funzies to see if it would work and it did. I'm not sure what changed or why but it works now. 😊
snarknado Thank you so much for the response and we are happy to hear your issue is now resolved. If you have any other issues or have any questions we are here to help.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarcus
Official Employee
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1.3K Messages
5 months ago
user_qomv0d thanks for using the Forums to reach out. The voice control feature is by far one of my favorite things about Xfinity, it's really handy for navigating your equipment. How long has this issue been present for you?
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maxg10
New Poster
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2 Messages
2 months ago
My voice remote feature is disabled. Hiw can I enable this feature?
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snarknado
2 Messages
19 days ago
I just got a Xumo device and the accompanying voice remote today, everything is working perfectly except for the voice command function. I have tried resetting, re-pairing, and changing the batteries and nothing has made the voice command work.
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0