Thank you for letting us know about the sound issue @user_uyx6r0
I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Found out how to fix. I called Newsmax and they said speak into your remote microphone and say, “Turn off descriptive audio”. It solved the issue and audio is back!
Yes !! this works... my cat in panic knocked the remote control to the floor while the TV was set to Xfinity 1115 [Newsmax] & audio stopped. Other channels all have audio... Now...
they said speak into your remote microphone and say, “Turn off descriptive audio”. It solved the issue and audio is back!
NO audio on Newsmax only in my downstairs living room works upsatairs -hmmmm. Did the trouble shoot thing ALL other stations have audio. $265/month for this- way too much.
Good evening @user_fbb8p5, we're sorry to hear that your newsmax is out too, and are happy to look further into your issues. Are you experiencing any error codes or messages?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @grouthouse! Thank you for leaving comments with your shared concern. Is there still no audio on that particular channel? I'm not seeing any known issues related to this, but I would love to help if you are still experiencing problems. If you are, may I ask what troubleshooting you've tried so far?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This is a problem on my XiD-P box as well, only for Newsmax. My more expensive DVR box is fine. It first happened a few years ago with a different ancillary X1 box. I traded that box in at that time, and I got a replacement that has worked until a few weeks ago. Now it's happening again, with a different box and different tv. I'm highly proficient with troubleshooting electronics. I have all boxes and cables supplied by Comcast, tightened down with a wrench. I've rebooted everything, just like a few years back.
user_7qhds4 Good morning! We appreciate you taking the time to reach out to our Community Forums Team regarding your experience with Newsmax. It can be frustrating when you aren't able to enjoy your services. I would be happy to take a look, and create a ticket if necessary. To begin, can you please send a Direct Message with your name and service address?
Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I again traded the old XiD-P box for a new one (like I did a few years ago), and the problem was again corrected . The boxes apparently can age out in this fashion.
Have you attempted to run a system refresh in the home?
Performing a System Refresh on X1
Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
Highlight the System Refresh tile, and press OK.
Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
The X1 Welcome screen will appear after the TV Box restarts.
Once the System Refresh has been completed, your TV Box will return to live TV.
The System Refresh feature can only be used once within a 24-hour period, so if you continue to experience issues, you can Schedule a Call to have a specialist troubleshoot your issues.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
The “turn off descriptive audio” command did NOT work for me. What DID work was that I turned off the Spanish and the subtitles (which I wasn’t seeing and don’t know why either of these were on) and the audio came back.
user_uyx6r0
1 Message
8 months ago
No audio on Newsmax channel
3
0
XfinityBenny
Official Employee
•
642 Messages
8 months ago
@user_ll8g0f Has the audio returned?
1
0
user_kipbgd
1 Message
7 months ago
NO audio on Newsmax only in my downstairs living room works upsatairs -hmmmm. Did the trouble shoot thing ALL other stations have audio. $265/month for this- way too much.
1
0
grouthouse
Visitor
•
2 Messages
7 months ago
No sound on newsmax. Is this a constant issue?
2
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grouthouse
Visitor
•
2 Messages
7 months ago
Why is thereNo sound on newsmax?
1
0
user_7qhds4
2 Messages
6 months ago
This is a problem on my XiD-P box as well, only for Newsmax. My more expensive DVR box is fine. It first happened a few years ago with a different ancillary X1 box. I traded that box in at that time, and I got a replacement that has worked until a few weeks ago. Now it's happening again, with a different box and different tv. I'm highly proficient with troubleshooting electronics. I have all boxes and cables supplied by Comcast, tightened down with a wrench. I've rebooted everything, just like a few years back.
(edited)
2
0
user_ojmc5f
1 Message
6 months ago
No audio is done on purpose to keep certain voices quiet
0
strickt
Visitor
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5 Messages
4 months ago
Speak into your remote microphone and say, “Turn off descriptive audio”
0
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user_3m0cx7
1 Message
4 months ago
This is happening to our channel of Newmax. What is going on? Now is a very important time to get all the information on the elections.
1
0
ViolinStarChild
1 Message
3 months ago
The “turn off descriptive audio” command did NOT work for me. What DID work was that I turned off the Spanish and the subtitles (which I wasn’t seeing and don’t know why either of these were on) and the audio came back.
0
0
user_fbb8p5
2 Messages
3 months ago
Turn off audio description off,worke for me.
0
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