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Tuesday, March 26th, 2024 8:14 PM

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No audio on Newsmax

No audio on Newsmax. All other channels are fine. 

1 Message

7 months ago

No audio on Newsmax channel 

Official Employee

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2.4K Messages

Thank you for letting us know about the sound issue @user_uyx6r0

I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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5 Messages

Found out how to fix.  I called Newsmax and they said speak into your remote microphone and say, “Turn off descriptive audio”.  It solved the issue and audio is back!

1 Message

Yes !!  this works... my cat in panic knocked the remote control to the floor while the TV was set to Xfinity 1115 [Newsmax] & audio stopped. Other channels all have audio... Now...

they said speak into your remote microphone and say, “Turn off descriptive audio”.  It solved the issue and audio is back!

Official Employee

 • 

601 Messages

7 months ago

@user_ll8g0f Has the audio returned? 

Visitor

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5 Messages

Speak into your remote microphone and say, “Turn off descriptive audio”. Issue solved!

1 Message

6 months ago

NO audio on Newsmax only  in my downstairs living room works upsatairs -hmmmm. Did the trouble shoot thing ALL other stations have audio. $265/month for this- way too much.

Visitor

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5 Messages

Just speak into your remote microphone and say, “Turn off descriptive audio”. Issue solved!

Visitor

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2 Messages

6 months ago

No sound on newsmax. Is this a constant issue?

2 Messages

Mine is out to. Been out for a few days, every other channel is fine.

Official Employee

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1.6K Messages

Good evening @user_fbb8p5, we're sorry to hear that your newsmax is out too, and are happy to look further into your issues. Are you experiencing any error codes or messages?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

6 months ago

Why is thereNo sound on newsmax?

Official Employee

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1.3K Messages

Hello, @grouthouse! Thank you for leaving comments with your shared concern. Is there still no audio on that particular channel? I'm not seeing any known issues related to this, but I would love to help if you are still experiencing problems. If you are, may I ask what troubleshooting you've tried so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

5 months ago

This is a problem on my XiD-P box as well, only for Newsmax. My more expensive DVR box is fine. It first happened a few years ago with a different ancillary X1 box. I traded that box in at that time, and I got a replacement that has worked until a few weeks ago. Now it's happening again, with a different box and different tv. I'm highly proficient with troubleshooting electronics. I have all boxes and cables supplied by Comcast, tightened down with a wrench. I've rebooted everything, just like a few years back.

(edited)

Official Employee

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1.3K Messages

 

user_7qhds4 Good morning! We appreciate you taking the time to reach out to our Community Forums Team regarding your experience with Newsmax. It can be frustrating when you aren't able to enjoy your services. I would be happy to take a look, and create a ticket if necessary. To begin, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

I again traded the old XiD-P box for a new one (like I did a few years ago), and the problem was again corrected . The boxes apparently can age out in this fashion.

1 Message

5 months ago

No audio is done on purpose to keep certain voices quiet

Visitor

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5 Messages

4 months ago

Speak into your remote microphone and say, “Turn off descriptive audio”

1 Message

3 months ago

This is happening to our channel of Newmax. What is going on?  Now is a very important time to get all the information on the elections. 

Official Employee

 • 

1.4K Messages

Hello user_3m0cx7

Have you attempted to run a system refresh in the home? 

Performing a System Refresh on X1

  1. Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
  2. Highlight the System Refresh tile, and press OK.
    The Troubleshoot screen with the System Refresh option selected.

  3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
    The System Refresh screen, with 'Cancel' and 'Refresh Now' options at the bottom.

  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
    System refresh in progress screen. Messaging explains that this could take up to 10 minutes and not to unplug or power off any TV boxes.

  5. The X1 Welcome screen will appear after the TV Box restarts.
    Welcome screen: Welcome. Powering up. This may take a few minutes.

  6. Once the System Refresh has been completed, your TV Box will return to live TV.
    System refresh complete screen: You will return to live TV momentarily.

  7. The System Refresh feature can only be used once within a 24-hour period, so if you continue to experience issues, you can Schedule a Call to have a specialist troubleshoot your issues.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

The “turn off descriptive audio” command did NOT work for me.  What DID work was that I turned off the Spanish and the subtitles (which I wasn’t seeing and don’t know why either of these were on) and the audio came back.  

2 Messages

2 months ago

Turn off audio description off,worke for me.

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