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All WiFi devices listed OFFLINE and SSID is not being broadcast.
This has happened twice now; xFinity XB8 - After working for some time, all WiFi devices go OFFLINE and the SSID does not appear in the listing of available networks. Wired systems work fine. The SSID is set to Broadcast and both 2.4 and 5 GHz WiFi is enabled. I am unable to change the settings thro
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Your Home Network
One thing that might help is configuring the printer using a computer app from HP and a USB cable. Most commercial grade WiFi gear doesn't support WPS (WiFi Protected Setup) aka push the button to connect to WiFi since it's a security risk. In
How do I connect my wireless printer?
I've tried to use the wizard, and entered every password I could find but it's still not connecting. It's an HP officejet 6600 e-all-in-one.
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I just spent two hours on the phone with xfinity support. I was passed to a number of different departments and techs - final word from someone who actually sounded like he knew what he was talking about - this issue will not be addressed. It
Port Forwarding error "We are having some trouble"
I have tried for the last 2 hours to try to get somewhere with Port Forwarding. I have tried both on my PC and on the App. every instance I get this "We are having some trouble, please try again later". Anyone have any ideas on some help?
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Which to use depends on how the network manager configures the network. They are different protocols and the network manager, in this case Comcast, needs to configure them. Ideally SLAAC stateless is how you want to go; it is far simpler for every
IPv6 settings
I turned on IPv6 in my router because I read it makes xbox online gaming much better according to microsoft, but im wondering if anyone can explain to me whether i should use DHCPv6, SLAAC, or SLAAC+Stateless DHCP? thanks 🙂
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Hello, and a warm welcome to the Xfinity Forums Community! We're glad to have you here. You can choose from the list of common applications to use a recommended, preset configuration (e.g., Xbox or PlayStation) or select Manual Setup to enter specifi
Port Forward by IP address not the nebulous "device" category
For various reasons I have a device with a single device / mac address and two IP addresses attached to it, 10.0.0.19 & 10.0.0.20. For reasons I need to forward a few ports on those separate IPs. Unfortunately the Xfinity app seems incapable of doing this with the Xfi gateway. When port forwarding I
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Hello and Happy Sunday, HaroldF! I hope you’re having a great weekend so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with
Does xfinity X1 router support multicast broadcasts?
Does xfinity X1 router support multicast broadcasts? I have a skybell that won't communicate notifications (video is fine, just no notifications) with my alarm panel because it requires the wifi router to support multicast broadcasts. I've troubleshooted this for days & the this is the last item tha
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I am experiencing the same basic issue. Thunderbird email cannot connect to imap servers. I receive a 1014 error. I started working with Thunderbird professionally about 1995. I have searched the web for solutions and finally attempted to configure t
Can not connect to Incoming imap server to receive emails in Outlook
I have chatted twice with agents online and all I am told is that there is a problem and they are working on it. First it was give it 24 hours. I did...Outlook did connect once and I got a couple of emails...this was yesterday. This morning we once again return to not being able to download new emai
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@jlavaseur thanks for your reply, I wish I knew more about networking, then maybe I could do something like that, but I really have no clue how to set up what you describe. Where do you configure the dual WAN? Is it on the router settings? Or
Second IP needed - ARRIS - SURFboard S33 with Comcast 1200Mbps Service
Hi, A few days ago, I received notification from Comcast through e-mail stating that my current modem was not able to get advantage of the new 1200Mbps speed increase that has been enabled for customers on my current internet tear. So I went ahead and purchased the ARRIS - SURFboard S33 and I also p
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Oauth2 and Thunderbird?
I had to reset my email password and it appears that the reset has broken Thunderbird. When I started looking into the issue, I noticed that the Authentication method was set to Oauth2. I have gone back in and set the Authentication method to "Normal Password" to get it to work. But I'd really like
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With some of the recent updates to xFi Advanced security, when connected via WiFi and attempting to connect to the admin tool, there will be limited functionality. If you are hardwired directly to the gateway, then type in the admin tool page: http:/
Can't change wifi settings even in admin
I'm attempting to change the security settings on my home network to work with some of my devices. The app and website aren't allowing me any options for security mode except WPA2, which is not working for me. I attempted to change it directly through the admin service, but I can't change ANY of my
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@user_3qzpqx I got called yesterday from 2nd level Comcast support. He was neither denying nor acknowledging that Fidium IP's are blacklisted. He was being polite but wasn't allowed to say. The word from him is that he has seen it. Given we and many
No longer recieving Email
Since 5-31 I no longer have been able to recieve emails from any of my comcast email accounts to my PC or Apple ipad when connected to the internet via wifi. I did not change anything to make this happen. I have talked to several comcast support people without any resolution. I can however send emai
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I got called yesterday from 2nd level Comcast support. He was neither denying nor acknowledging that Fidium IP's are blacklisted. He was being polite but wasn't allowed to say. The word from him is that he has seen it. Given we and many others are ex
Former Customer -Getting Error Message for email - Need help -credential or authentication information does not work
Former Customer with Comcast.net email accounts still open. 3 of them have the following message and will not open. Need help. "The entered credential or authentication information does not work or are no longer accepted by provider." Need help how to fix this.
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@XfinityJosephA I just got an email from Xfinity that's what being sent is an X1. The thing is, I already have X1 boxes. I don't have the X1 gateway, though. I have an older Arris modem, and my own wifi router that I spent a lo
Xfinity Sending Equipment I Didn't Order?
Just got a text from Xfinity that my order has been shipped. But, I didn't order anything. When I click on the link to track order, it says label created, and it weighs six pounds, so I imagine it's hardware. If I go to my web account, all it gives me is the UPS link, which gives no additional infor
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That did not work for me...My primary user account is the one I do not have access to. [Edit: Personal Information]. I deleted the account to try to fix it. Now, when I try to add it again, I am advised it is already an active account, so I ca
cannot access one of my comcast.net email addresses
I ignored messages to update my password, thinking they were scam messages. Now, I cannot access email from one of my email accounts.
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Installation/gateway question: Xfinity cable/internet customer with owned Arris SB6141 modem downgrading to Internet Now 200MB or 300MB
Our family has been a Comcast Cable/internet subscriber for decades. To reduce monthly cost, we recently decided to drop cable TV and downgrade to Xfinity's 200MB Internet Now plan. We just received the Now installation kit and Arris TG1682P gateway and are trying to decide how/whether to reconfigur
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Customer Service
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5Ghz wifi disappeared
I moved to a new home last month and transferred my service here. I got the XFi Gateway, it should be dual band, but the 5Ghz Wifi is not showing up anymore. No matter how I configure the network settings in Xifinty app (setting 5Ghz wifi name, password, enable/disable, broadcast wifi name, restart
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Xfinity App
email configuration
I have five emails and they were all configured correctly except for two. One was because I wanted to delete the email and add another in its place and the other I don't have any clue why it wouldn't configure like all the others. The imap and smtp information is all the same. All other info is the
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Wifi name and password won’t change
I need to change the setting for the Wi-Fi Name and Password and Security for the 2.4Ghz I configure the setting through the Web Site and click SAVE and it never changes left it on that screen for several hours and neve saved the configuration. I have a few systems that CAN NIOT use the WAP 3 under
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Your Home Network
There is no "chat icon, next to the bell"! I created a new user, and have tried to establish a new email address for that user. I am unable to activate it. I receive this same error code on the web-interface: "mail server denies access."
Mail Server Denies Access
I am having an issue where I cannot access my email account at all. When I try to sign in I’m given a message that says mail server denies access. I’ve seen many posts about this issue so I understand that it is widespread. I would like to have my matter assisted by a representative who may “rebuild
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Thanks to those who replied to my initial post. Since then I did an online live chat with Comcast tech support who said I can’t use more than one modem. I then talked in person to a Comcast field tech and by phone to Comcast tech support. The fiel
johnlane913
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5 years ago
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Can I Use 2 Modems
Can I install a new faster non-telephony cable modem for better Internet service and connect my old telephony modem to it somehow for telephone/voice service?
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