Xfinity Sending Equipment I Didn't Order?

@XfinityJosephA​ 

I just got an email from Xfinity that's what being sent is an X1.  The thing is, I already have X1 boxes.  I don't have the X1 gateway, though.  I have an older Arris modem, and my own wifi router that I spent a lot of money for.  I like to configure my own stuff, I never order, nor do I want, the X1 gateway:

Thank you for the details, while refusing the delivery is the best way to get this returned, I am happy to take a closer look at what was entered for delivery.

Please send me a private message with your name and address to get started. 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I had the same problem. I got an email from xfinity that they are sending a shipment that I did not order. I contacted the xfinity support through the chat (as I was not able to get anyone on the phone) 3 times during last 3 days and they all told me the same thing that there is no order on my account, so the email was sent due to some system glitch. They also told me to ignore the email. When I told them that UPS has also sent me the tracking information, they kept saying the same thing, that the email was sent by mistake and I should ignore. Today I got the package delivered through UPS. So, I contacted the xfinity support again today (finally I was able to talk to someone on phone) to find out how to return that shipment that I did not order.  The rep told me to either drop off at UPS or call the UPS for pickup. The problem is that UPS will not accept the package without a return authorization code or return shipment label. The xfinity support rep on phone expressed their inability to do anything else in this regard. I am now left with a package that I did not order and do not know how to return it to xfinity.   

Hello @user_4052db I am sorry to hear of this experience and we'd be happy to help. In order for UPS to pick up the equipment, they would need a return label which can be printed online via our return center at Return Center; by selecting the correct listed equipment, or in store, we do have a partnership with them where you can just take in the equipment and they'll send it back to us. You can also drop off at any Xfinity Store as well. Please let us know if you need further assistance.