All WiFi devices listed OFFLINE and SSID is not being broadcast.

Hello dstnartin4, thank you for reaching out via our Xfinity Community Forum.  It sounds like you're dealing with a frustrating recurring issue with your XB8. Given that the problem has resurfaced after our support team resolved it previously, it's understandable that you'd want to get to the root cause rather than just applying a temporary fix. This kind of issue, where the SSID disappears and WiFi devices go offline while wired systems remain unaffected, can sometimes be related to firmware bugs or interference, but it could also indicate a more complex problem with the XB8's hardware or software configuration. Since others are experiencing similar issues, it's possible that this could be a broader issue that we need to take a look at. Have you refreshed your connection? This will force a Firmware Update and can be done by unplugging the gateway for a few minutes and then plugging it back in. If you feel like bridging the modem is the better route, that could also bypass some of these complications, but ideally, you shouldn't have to rely on that as a workaround. If you are still having issues after rebooting your gateway please send me a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account so we can take a closer look at things.

 

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