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Rustys519
1st Topic

4 Messages

Friday, December 8th, 2023 8:53 PM

Closed

Wifi name and password won’t change

I need to change the setting for the Wi-Fi Name and Password and Security for the 2.4Ghz 

I configure the setting through the Web Site and click SAVE and it never changes left it on that screen for several hours and neve saved the configuration.

I have a few systems that CAN NIOT use the WAP 3 under the 2.4Ghz.

Ever since I have gotten the replacement modem have had noting [Edited: "Language"] internet, low grade Wi-Fi if and when it want to connect.   Modem rebooting on it own, looses the Wi-Fi and have rebooted and reset to factory more time that I care to remember.

Wish we never upgraded to this shorty modem which never gets any where near the speeds we are paying for and Comcast claims to be sending.

Question

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Updated 

1 year ago

 • Edited

770

2

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

1 year ago

Hey there! Sorry to hear you are having difficulty changing your network name and password, here is a link to walk you through all the ways to do that. https://www.xfinity.com/support/articles/view-change-wifi-password

(edited)

1

0

Rustys519

4 Messages

the link works to bad did not help.

I can change the information CAN NOT get it to save the changes.

I click save and nothing happens.

1 year ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

1 year ago

Have you tried to clear your cache and cookies?

4

0

Rustys519

4 Messages

Yes

Different Browser

Different OS and Browser

Different Computer

Private Browser with each

Rebooted the modem

Reset the Wi Fi from the Gateway

Once I try to save the bands split does not will not happen.  I have to have them spit for certain device to connect.

Does the save every single time.  Will not let me even select turn off SSID.

1 year ago

0

XfinityChelseaB

Official Employee

 • 

1.6K Messages

@Rustys519, Thank you for that update, I appreciate it! Please check out Xfinity xFi Network Settings and Advanced Settings and you will see what configurations are acceptable with our updated network and how your network works as well. Please let us know if that helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Rustys519

4 Messages

Have no app access or anything to put the app on.

They are sending replacement modem.

1 year ago

0

XfinityPeterH

Official Employee

 • 

1.8K Messages

@Rustys519 thanks for keeping us updated. Let us know if you still need help after you get your replacement. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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