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Tuesday, June 4th, 2024 1:31 AM

No longer recieving Email

Since 5-31 I no longer have been able to recieve emails from any of my comcast email accounts to my PC or Apple ipad when connected to the internet via wifi. I did not change anything to make this happen. I have talked to several comcast support people without any resolution. I can however send emails from my PC or ipad. Here is what is happening:

  • I use outlook on my pc and apple mail on my ipad
  • I cannot recieve email to Outlook or Apple mail when connected to the internet via Fidium wifi
  • I can log into my account from a browser and see all my email that way
  • I also can recieve my email to Outlook or Apple mail if I connect to the internet via a cell connection bypassing wifi
  • I am using Fidium as my ISP since last June of 2023
  • All email has been working fine up until 5-31-24
  • There is obviously something going on between Comcast and Fidium as it relates to the incoming mail server
  • I use IMAP.comcast.net as my incoming mail server(also tried mail.comcast.net with same results)
  • I have rebooted everthing multiple times (PC, IPAD, Router) with no change
  • I have deleted mail accounts and readded. Only way the readd would work was if I shut off wifi, connecgted via a cell connection using the hotspot on my ipad
  • When I am connected via wifi this is the error I get:

[Edited: "Personal Information"]

  • I can reenter my password, but this box just keeps popping up

This is pretty much everything. There is a block going on when trying to go through Fidium to connect to the comcast incoming mail server and it needs to be fixed. Can you help!

New Poster

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2 Messages

4 months ago

I am experiencing the exact same issue and it’s gotten extremely frustrating. As you said, the “workaround” is accessing through the web or utilizing cellular. 

Official Employee

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940 Messages

Hello there, @A_glenny! Have you attempted to change your password yet? That may alleviate the issue. Details on how to do so are here : https://www.xfinity.com/support/articles/changing-or-resetting-your-password

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1 Message

4 months ago

New policy from comcast 5/22/24 They are dumping all comcast email if you can't authenticate your acct.  My email was 20 yrs old and back then they didn't authenticate accts.  so they don't have the info they need.  I talked to Tier 3 and finally got a straight answer after the run around for a week trying to get my email back.  It's done... nothing can me done.  I will be blasting comcast and xfinity.

1 Message

4 months ago

We have same issues with receiving emails on PC outlook or iphones when using Fidium internet connection. Both outlook and iphone work fine with other services such as Spectrum and Xfinity or iphone email works fine if we turn off fidium wifi and use cell service. We are able to compose and send email on outlook but can't receive. Fidium told us Comcast has started to block Fidium IP address. Waiting for 3rd callback from comcast support. Last call was pretty much told to change to a different email not associated with comcast.net or use other internet provider even though we have a Xfinity full service account at another address. 

Visitor

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8 Messages

@user_3qzpqx​ 
I got called yesterday from 2nd level Comcast support. He was neither denying nor acknowledging that Fidium IP's are blacklisted. He was being polite but wasn't allowed to say. The word from him is that he has seen it. Given we and many others are experiencing the same issue, there has to be some truth to it.

Their standard answer is to forward the email that points to their website that shows how to configure your 3rd party email application. They will then ask if you can access your email using the connect.xfinity.com and pretty much suggest that their job is done.

Comcast is shooting themselves in the foot with deception and makes me not want to return. They are wasting everyone's time and should just come out and say they no longer supporting former customers (who have switched to Fidium).

Regular Visitor

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5 Messages

@user_3qzpqx​  Good luck getting a call back.

1 Message

4 months ago

I am having the same issue. All was fine yesterday and this morning I can only receive when on mobile data. I have called my internet provider, comcast, verizon and all are scratching their heads. My Gmail accounts work fine.

Official Employee

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1.8K Messages

 

user_keflap I'm sorry to hear you are experiencing a similar issue. Are you using our Xfinity website to access your email? Or a third-party email client (Outlook, Apple-mail)? 

 

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3 Messages

The issue is with third part email apps like Outlook or Apple mail. I have confirmation from Fidium that comcast is blocking their IPs. This is an awful practice that comcast has initiated. If their is ever a chance I or anyone that is using a different ISP and wants to continue using their comcast email would ever come back to comcast then this policy of comcasts pretty much shuts the door on resturning. I could never in good conscience return to comcast as a customer knowing that you engage in these types of competitive dirty tricks. It's shameful.

Visitor

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1 Message

3 months ago

I'm having the same issues.I have not been able to receive my Comcast.net email for several weeks. I specifically asked and researched if I could keep my Comcast email even after leaving Comcast, and was told I could. Things were going well for a few months. I cannot get through to Comcast to speak with anyone. I left Comcast after 30 years because of their customer service and they became unaffordable.  I need this resolved. 

Official Employee

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570 Messages

@user_2c0f23 Have you attempted to reset your password associated with your Xfinity ID that is connected to your Comcast email address? You can reset your Xfinity ID password using xfinity.com/password. You'll need to update that information within the 3rd party app you're using once that process confirms it is complete. 

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1 Message

This is the remedy that finally worked for me.  Thanks.  Also be sure to delete everything before the @ in your 'Account Description'.  And if you're John.Smith, delete the ".Smith", too.

Official Employee

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889 Messages

 

user_kzm86m We appreciate you for sharing that with the community. 

 

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1 Message

@user_kzm86m​ so does the description just say @comcast.net

1 Message

2 months ago

I’m not receiving e-mails on my phone mail icon since I updated to an I-phone 15. 

Expert

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30.9K Messages

@user_v63ym9​ 

I’m not receiving e-mails on my phone mail icon since I updated to an I-phone 15. 

Did you set up your iPhone to receive email?  And, if so, what email app are you using?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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1.5K Messages

 

user_v63ym9 Hello and thank you for reaching out via our Xfinity Community Forums. If you're not receiving emails on your iPhone 15 after an update, here are some troubleshooting steps to help resolve the issue:

1. Check Internet Connection ~ Ensure your iPhone is connected to Wi-Fi or cellular data.
2. Verify Email Settings ~ Open Settings: Go to Settings > Mail > Accounts.
                                         Check Account: Select your email account and ensure that Mail is toggled on.
3. Re-sync Email Account ~ Remove and Re-add Account: Go to Settings > Mail > Accounts, select the email account, and tap Delete Account. Then, add the account back by tapping Add Account and following the setup instructions.
4. Check for Updates~ iOS Update: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update.
                                     Mail App Update: Make sure your Mail app is up to date if you’re using a third-party app. Check the App Store for updates.
5. Check Mail App Settings ~ Push Settings: Go to Settings > Mail > Accounts > Fetch New Data. Ensure that Push is enabled for your email accounts.
                                                Fetch Schedule: If Push is not available, make sure Fetch is set to an appropriate schedule (e.g., every 15 minutes).
6. Restart Your iPhone ~ Sometimes a simple restart can resolve connectivity or syncing issues. Press and hold the power button and slide to power off. Turn it back on after a few seconds.
7. Check your Email Account at Xfinity.com to ensure emails are being received there. This helps to rule out log-in or server-side issues.
8. Check Mail Filters and Folders ~ Spam/Junk Folder: Ensure emails are not being filtered into the Spam or Junk folder.
                                                        Other Folders: Check if emails are being redirected to a different folder.
9. Reset Network Settings ~ Network Reset: Go to Settings > General > Reset > Reset Network Settings. This will reset your Wi-Fi networks and passwords, cellular settings, and VPN and APN settings.

By following these steps, you should be able to resolve the issue of receiving emails on your iPhone 15. If the problem persists, please let us know. 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

2 months ago

My iPhone 13 is not receiving Xfinity emails. I have updated the iPhone with the latest iOS. I have updated my Xfinity email and can access it from my laptop. I have deleted and reinstalled my comcast.net email account on the iPhone multiple times, always making sure the password is correct, the Host Name=mail.comcast.net, outgoing mail server is smtp.comcast.net with SSL activated, Authentification=Password, and Server Port=587. Please help resolve this issue.

Official Employee

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1.2K Messages

Hi there, are you still experiencing issues with your email? We recommend checking these setup instructions: 

 

  • To set up an email account and manually enter the settings, follow these steps:
  • Go to the Home screen. Choose Settings.
  • Scroll down. Choose Passwords & Accounts.
  • Choose Add Account.
  • Choose Other.
  • Choose Add Mail Account.
  • Under Name, enter your name (as sender visible to the recipient of your e-mails) Under Email, enter your email address
  • Under Password, enter your password Under Description, enter Xfinity (IMAP)
  • Choose Next.
  • Choose IMAP.
  • Under Name, enter your name (as sender visible to the recipient of your e-mails) Under Email, enter your email address Under Description, enter Xfinity (IMAP)
  • Under INCOMING MAIL SERVER: Under Host Name, enter imap.comcast.net Under User Name, enter your email address Under Password, enter your password
  • Under OUTGOING MAIL SERVER: Under Host Name, enter smtp.comcast.net Under User Name, enter your email address Under Password, enter your password
  • Choose Next. The information will be verified. If an error message is displayed, verify the settings and choose Next.
  • Optional: Turn on or turn off one or more options. Choose Save.
  • Choose your e-mail account.
  • Choose your e-mail account.
  • Under OUTGOING MAIL SERVER, choose SMTP.
  • Under PRIMARY SERVER, choose smtp.comcast.net.
  • Enable Use SSL. Under Server Port, enter 587
  • Choose Done.
  • Choose Account.
  • Choose Advanced.
  • Scroll down. Enable Use SSL. Under Server Port, enter 993
  • Choose Account.
  • Choose Done.
  • Choose Accounts.
  • The e-mail account has been configured and is ready for use. Return to the Home screen.
  • You can now send and receive email from this account.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I am having the same issue and have done all this and it still won’t work 

Visitor

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1 Message

tried all this on my email and my wifes email on both our iphones (iphone 13 for me and 14pro for her) neither work anymore. 

Official Employee

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910 Messages

@mindybasis Are you able to access your emails while on cellular data or another Wi-Fi service?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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544 Messages

@FuzzyMcSweater Hello and good evening. Thanks for posting a comment and sharing your experience with our community. We appreciate it a ton, and are happy you thought of us to assist. We are a great team of experts and members, that you can count on anytime. I know how important it is to rely on your email access asap. Especially when expecting a response or notification. We will get to the bottom of this together. Do you have any fun plans for the weekend, or just relaxing? It is all work for me, but the fall weather is almost here. That is the best time for yard work and fun outside. Hope you are having a good day staying cool and out of the heat. I am happy to see you are taking advantage of the email service provided by Comcast. It is amazing, and a vital resource. I found some steps for you to try with troubleshooting below. I think for your experience, the best is logging out of all the devices. Once that is done, be sure to reset the password for both the accounts. Then, log in and set up the apps or third party platform access with these steps here https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email. That will ensure the accounts are updated, secured, and also aligned with all the same settings. You'll see both accounts are fully updated, and will see all the emails that arrive successfully. 

https://www.xfinity.com/support/articles/top-tips-for-xfinity-connect

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 Message

21 days ago

I am having the same problem.  None of the suggestions Xfinity has given have resolved the problem.  I have not yet been able to do a “workaround.”  

Official Employee

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570 Messages

@user_xpview Thank you for attempting our posted troubleshooting steps. We can jump in and take a closer look and create a ticket for our backend team to investigate. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.


I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 Message

20 days ago

  I was talking to a third level employee at Xfinity and we lost connection and she did not call me back.  That's pretty bad and says a lot about their service.   The above information did not help either.  

Official Employee

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996 Messages

Hello user_mj7884. Were you able to get Intouch with someone and get this issue resolved?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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5 Messages

20 days ago

My emails came back and then, gone. I can't sign in because the address is not secure. I tried to change log in, but it went back to insecure. What?

Official Employee

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1.5K Messages

Good afternoon and happy Sunday @gem3stones, we hope you are having an otherwise wonderful weekend so far and appreciate you reaching out on our Community Forums with your email issues. I see that you stated your emails come back and then gone and that you are having trouble signing in because the address is not secure, we appreciate the information. We'd be happy to run through some troubleshooting steps and assure you that our team is here to help. May I ask when this issue started occurring? May I also confirm if you are accessing your emails through the XFINITY website https://connect.xfinity.com/appsuite/ or a third party client server such as Outlook? We look forward to hearing back from you so we can further assist. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

7 days ago

Not useful, signed to continue , back to this

Official Employee

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1.3K Messages

Hi @user_9s04c2, I am glad to hear that your Comcast email is working well on your new Apple iPad. If you are experiencing issues on other devices, you may need to remove your entire email profile and start a new email profile to ensure it has the correct settings, username, and password.

 

I recommend visiting our 'Setup email | Xfinity Mobile' support page where you can select your device, iOS, and more to provide a helpful walkthrough on how to add your Comcast email to your devices.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

5 days ago

Comcast never mentioned it  & mine isn’t working since June!

Official Employee

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1.8K Messages

 

user_5lfv24, Hi there! Thanks for reaching out. I am someone who relies on receiving my emails for my business so I understand the inconvenience that this has caused. I am so sorry to learn about this experience with not receiving emails since June. You've come to the right place for help. Let's get this fixed. When you say Comcast never mentioned it, are you referring to visiting our set up email / mobile support page

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Since yesterday I am not receiving new emails. I had saved password that is no longer working   I have tried to reset with Comcast support for hours today. Nothing worked!  Support did a 2 hour trouble shoot for my email still not working. Ridiculous

Official Employee

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1.2K Messages

Thank you for reaching out to us here @katthree3. If you are still experiencing an issue with your email service I will be happy to look further into that from here. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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