3 Messages
No longer recieving Email
Since 5-31 I no longer have been able to recieve emails from any of my comcast email accounts to my PC or Apple ipad when connected to the internet via wifi. I did not change anything to make this happen. I have talked to several comcast support people without any resolution. I can however send emails from my PC or ipad. Here is what is happening:
- I use outlook on my pc and apple mail on my ipad
- I cannot recieve email to Outlook or Apple mail when connected to the internet via Fidium wifi
- I can log into my account from a browser and see all my email that way
- I also can recieve my email to Outlook or Apple mail if I connect to the internet via a cell connection bypassing wifi
- I am using Fidium as my ISP since last June of 2023
- All email has been working fine up until 5-31-24
- There is obviously something going on between Comcast and Fidium as it relates to the incoming mail server
- I use IMAP.comcast.net as my incoming mail server(also tried mail.comcast.net with same results)
- I have rebooted everthing multiple times (PC, IPAD, Router) with no change
- I have deleted mail accounts and readded. Only way the readd would work was if I shut off wifi, connecgted via a cell connection using the hotspot on my ipad
- When I am connected via wifi this is the error I get:
[Edited: "Personal Information"]
- I can reenter my password, but this box just keeps popping up
This is pretty much everything. There is a block going on when trying to go through Fidium to connect to the comcast incoming mail server and it needs to be fixed. Can you help!
A_glenny
New Poster
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2 Messages
26 days ago
I am experiencing the exact same issue and it’s gotten extremely frustrating. As you said, the “workaround” is accessing through the web or utilizing cellular.
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user_l8zk9b
1 Message
25 days ago
New policy from comcast 5/22/24 They are dumping all comcast email if you can't authenticate your acct. My email was 20 yrs old and back then they didn't authenticate accts. so they don't have the info they need. I talked to Tier 3 and finally got a straight answer after the run around for a week trying to get my email back. It's done... nothing can me done. I will be blasting comcast and xfinity.
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user_3qzpqx
1 Message
23 days ago
We have same issues with receiving emails on PC outlook or iphones when using Fidium internet connection. Both outlook and iphone work fine with other services such as Spectrum and Xfinity or iphone email works fine if we turn off fidium wifi and use cell service. We are able to compose and send email on outlook but can't receive. Fidium told us Comcast has started to block Fidium IP address. Waiting for 3rd callback from comcast support. Last call was pretty much told to change to a different email not associated with comcast.net or use other internet provider even though we have a Xfinity full service account at another address.
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user_keflap
1 Message
23 days ago
I am having the same issue. All was fine yesterday and this morning I can only receive when on mobile data. I have called my internet provider, comcast, verizon and all are scratching their heads. My Gmail accounts work fine.
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user_2c0f23
Visitor
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1 Message
22 hours ago
I'm having the same issues.I have not been able to receive my Comcast.net email for several weeks. I specifically asked and researched if I could keep my Comcast email even after leaving Comcast, and was told I could. Things were going well for a few months. I cannot get through to Comcast to speak with anyone. I left Comcast after 30 years because of their customer service and they became unaffordable. I need this resolved.
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