Skip to main content

    Support

    Offers

U
user_052835
1st Topic

Visitor

 • 

2 Messages

Thursday, September 16th, 2021 6:56 PM

Closed

Mail Server Denies Access

I am having an issue where I cannot access my email account at all. When I try to sign in I’m given a message that says mail server denies access. I’ve seen many posts about this issue so I understand that it is widespread. I would like to have my matter assisted by a representative who may “rebuild” my account as I’ve seen in other forum posts, such that I will be able to access my account again and receive/send emails.

Thanks

Question

 • 

Updated 

3 years ago

1.9K

3

0

Was this helpful?

CCMorgan

Gold Problem Solver

 • 

3.3K Messages

3 years ago

How frustrating! I certainly understand the frustration, along with the importance of having the ability to access your email on demand. You're in the right place for help!

 

If you sign in here: https://comca.st/3ly17GR, are you able to successfully view your inbox? Please confirm for us. 

4

0

user_052835

Visitor

 • 

2 Messages

@XfinityMorgan 

Hi, thanks for your quick response! I am able to sign into my account using that link but I am unable to view any inbox beyond what I screenshot below.

3 years ago

0

CCTambrey

Gold Problem Solver

 • 

3.4K Messages

Thanks for providing a photo @user_052835! I'd like to take a closer look into that email address and see if we can get it working properly again. Please send us a Direct Message with your first and last name as well as your service address so we can assist. 

 

 

 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

3 years ago

user_24f119

Visitor

 • 

1 Message

There is no "chat icon, next to the bell"!

I created a new user, and have tried to establish a new email address for that user. I am unable to activate it. I receive this same error code on the web-interface: "mail server denies access."
Further, when I try to Add Mail, it attempts auto-configure:
Then, inevitably it fails to complete that:
Just fix this. Or, if you won't hire the staff to properly configure your system, or the staff to properly document it, so that customers can actually complete what should be the simplest of tasks (creating a new email address), why not have a telephone customer support!

3 years ago

0

XfinitySheila

Official Employee

 • 

1K Messages

I am sorry you are having trouble.

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_c14c65

Visitor

 • 

1 Message

3 years ago

I'm having the same problem

0

0

user_6ac08b

Visitor

 • 

1 Message

3 years ago

I am having the same problem!!! But getting BILLED by Comcast is ALWAYS  working PROPERLY!!!

5

0

CCTravis

Problem Solver

 • 

546 Messages

@user_6ac08b

Thank You for taking time out of your day to reach out to our Xfinity Support Team, on the Community Forum. Our Community Forum was designed to build a positive and thriving peer to peer help community. Please keep our guidelines in mind when posting here. If you have questions about our forum guidelines, you can find our guidelines here - https://comca.st/3rl5isF

I will be happy to assist with your email concerns. To get started, could you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast.

3 years ago

0

user_b0f48f

Visitor

 • 

6 Messages

I am having same issue

3 years ago

0

user_a1c234

Visitor

 • 

1 Message

I am having the same issues.

why is making an email with xfinity so difficult?

3 years ago

0

CCJoseph

Problem Solver

 • 

729 Messages

@, I am so sorry about the concern with your email! This is an older post, if you don't mind can you make a new one for us so we don't get lost in the mix? We want to make sure that everyone sees this. As soon as you make that new post let me know and we can help you from there! 

I no longer work for Comcast.

3 years ago

0

EG

Expert

 • 

108.6K Messages

Now closing this 5 month old thread.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

forum icon

New to the Community?

Start Here