Former Customer -Getting Error Message for email - Need help -credential or authentication information does not work

I hope you don't if I chime in as well. I am in the same position, former customer, as of this morning I have been unable to access email from 3rd part app and also from my phone. I can confirm that I can access email from https://connect.xfinity.com/. The other household accounts have also been impacted.

Has something changed, a policy etc?  How long can we continue to use a comcast email address?
Thanks Dennis

Thank you for reply.

I do recall the email sometime ago and found that it continues to be checked: "Allow access to my Xfinity Email through third-party programs."
I believe this to be the correct setting: checked.

Has anything else changed? 

Would you mind confirming that 3rd party apps are still operational.

Yes, correct. If you are looking to keep accessing your email through a third-party email program this would be what you would want checked. 

Will changing the email security settings affect how I receive emails or manage my mailbox?
If you don’t have the Access Security box checked, you may receive an error message when you try to set up your Xfinity Email through a third-party program. This is the only change you may experience.

(Outlook, Google, Apple Mail, Thunderbird, and more are still part of the compatible third-party email programs) 

Have you been able to access your email since the account was disconnected? Here are a few points to remember when using email on a disconnected account: 

Under the policy on Xfinity Email activity, users should log in to their mailbox once every 12 months to keep their email account active. You can view the status of your email account on xfinity.com. An email account can have one of two account statuses:

• Active
  • Email account has been logged in to at least once within the past 12 months.
  • Additionally, email accounts with auto-forwarding enabled are considered active regardless of when the last login to the account occurred.
• Inactive
  • Email account hasn't been logged in to in the past 12 months.
    
    

Note: Your Inactive account status will change to Active upon logging in to the email account.

I can connect to the website: https://connect.xfinity.com/

Since I can log in and see current email using the website, I have the correct account and password and the account appears active.

No luck still with iPhone & Outlook.

I decided to delete the account on my phone and re-establish the account. The message I get on my iphone is "looking up...", "Verifying" and then the message "Comcast is currently not available."

This is a very new problem within the last 24 hours for me.

yes, I log into them all at least 1 time per month

yes, I have for all 3, nothing changed, still got the same message for all 3.  See below

[Removed image: "Personal Information"]

Perfect, thanks for doing that and it strange it is still showing after changing. Since it is the credentials, and agent may need to help. Our Customer Security Assurance team can help and their site here has their contact information.

Am experiencing the exact situation.  Everything was fine until May 16-19 time frame.  Something obviously changed on the Comcast/Xfinity end then, involving both of our @Comcast.net sub-accounts. The main email account still seems to work.  Need to reverse/correct this, please!

@purplemintpatty Have you attempted to reset your password for each account you're having difficulties signing in with and/or the primary account? You can reset your password using xfinity.com/password

@XfinityBradM​ If you read my post, you misunderstood.  I can access the accounts individually.  I have them set up as subaccounts under my main account, and this is where the problem is.  I have changed the passwords.  The issue is still the same.  As a subaccount under my main email, the accounts won't open.  It's not a password issue.  I have to access them individually.  I'm guessing there is some glitch with my main account, but I can't find it.  I have been using Comcast's email for probably close to 20 years.  I don't use a 3rd party email client such as Outlook.  Oh, and I can no longer access my email on my phone or tablet, and this problem existed when I was actually a Comcast/Xfinity customer.  I have already considered ditching the email completely, but there are medical and financial things attached to it that would be very difficult to change without creating a new account.

Thank you for clarifying the email issue you're having when attempting to access your subaccounts. Have you by any chance attempted to contact our Customer Security Assurance team to help you with this? If not, please visit their website to file a report. They'll be able to help find a solution to this problem you're experiencing https://internetsecurity.xfinity.com/help/report-abuse.

@purplemintpatty​ curious if a fix for the errors with subaccounts was identified. I am now having the same problem

“Ditto” that!!!

I made no changes whatsoever on my end which would have caused this frustrating issue.  Whatever was changed or done — on the Xfinity / Comcast.net side of the equation … and this problem surfaced for me in mid-May (16th-19th) — needs to be reversed and remedied; please!

Thank you for reaching out to us @user_57veje! Could you please reset/change the password for your Xfinity email following the steps in this link here?

After changing the password, please log out/remove the email from your iPhone’s mail app. Then please make sure your email has third party access enabled. To enable third-party access to apps such as Apple mail, please:
Sign in to your comcast email through the website here
Select the settings (gear icon) in the top right
Select “Email Settings” below the gear icon
Select “Security” in the top left
Make sure the box below “Third Party Access Security” is checked.

After changing the password, deleting/removing the email from your iPhone’s mail app settings, and enabling third-party access we will want to follow the steps in this article to make sure the Xfinity email is correctly added the email app on your iPhone.

same issue, sub email accounts are not working on the web site or in third party email clients.  I try changing the password but still get the error that the credentials are not correct.

Hi there @user_zbqlpo. I am sorry to hear that you are still having troubles with your email address. You have reached the right team and we are happy to assist you today. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

Folks, I have the same issue on some of my "sub accounts".  I do not use third party apps, but access online using the Xfinity app.  Completely locked out.  I went back and forth on this forum for several days doing all of the things suggested here with zero results.  As for filing a report with the security team, that website is for abuse and there is no option for this problem.  Bottom line apparently nobody at Xfinity has a clue about what's going on.  If anybody comes up with an answer please post back.  This problem has all kinds of unintended consequences, some of which are critical.

Same situation here on my end.  MOST frustrating! 🤨

Hi there, @drich17! Could you provide some details on what exactly you're experiencing? We would like to assist. Thanks!