Hi I just got a phone call with someone saying they were from comcast asking if I wanted to take a customer survey and I just wanted to check to see if this is something comcast does or if I need to be suspicious of the call. They knew my full name and what services I had. I confirmed all that info

Hello, I was hoping to submit a survey response for my experience with representative Jinal today. She was very helpful. I was unable to submit the survey response at the end of our chat and I wanted to make sure she was recognized.

Got a call today from "Comcast Xfinity". Stated that they were upgrading comcast boxes. After giving the number of TVs they said they would send a technician with two "state of the art cable boxes". Not sure what the scam is. Would they need a "deposit" if I had gone further. Called them thieves and

2 days in a row I get emails on my yahoo email account stating they are from Comcast saying there is a problem with my payment method and my service will be cancelled. I know it's a scam cause when I hover my curser over the xfinity name I get nonsense. Anyone else getting this?

I am trying to determine if my parents address (different from mine) can have a site survey done to determine is service can be set up. This seems impossible to request. How do I request this?

I'm guessing this is a fake/scam call from "Comcast." First clue, caller ID was for Dunin Donuts Center. Guy comes on phone says he is from Comcast/Xfinity doing a courtesy check asking to see if I was having any issues with my service. Seemed like a phishing scam so I just hung-up. Anyone else gett

Hello! We have been wanting to get Xfinity at my home address for a while, but it had said it's unavailable in my area. My neighbor's house has Xfinity, and we have previously tried to get service, but were unable to (we tried to get service a few years ago). However, recently, I put in my address a

An agent was helping me troubleshoot via xfinity assistant live chat for over an hour, so I wanted to leave a good rating, but the survey never showed after the chat ended

Just got a call from comcast about a customer survey. Just curious if it was a real survey or a robo caller.

Hello I recently went into my local xfinity store to add on a line. We'll I wanted to give the agent a 10 rating but when I received the text to rate, I didn't realize it was regarding the agent since the text was saying " the xfinity app." I gave it a 8 then thought oh! Maybe that was the survey fo

Never got survey for tech home visit . And I want this young man to be recognized for outstanding service . He came on July 21st . He went above and beyond and give this young man a raise . .Had new modem installed because I lost internet . was here the next day .

Hello! I had a wonderful experience with a live chat agent today, but the survey at the end of the chat session never seemed to appear? I learned afterwards that downloading the transcript will prevent the survey from showing and now I'm not sure what to do! I want to make sure it's known how helpfu

I could not complete the survey after finishing the live chat today, but I was assisted by Harsh. The service was a 10/10 and I was hoping this review finds the right groups / people for them to receive some sort of acknowledgement or recognition.

We stay at a campground that has comcast pedestals throughout and every site is wired for cable. I called to inquire about internet and the guy said it will be easier to restart my account from my old address from 2 years ago then transfer service to here. So he restarted my account and left me at t

I recently moved into a new house that is not currently serviced by Comcast, however houses nearby do have Comcast service. I requested a survey for serviceability a few weeks back using the support phone line, but haven't heard any updates since then. Could someone let me know what I need to do to

Wanted to thank Arati for the help with my wifi problem was trying to get my wii connected and they helped me fix the problem i promised them i would do the survey and i don't wanna be a liar so please make sure they get credit for helping me

I waited patiently for the survey after my lovely interaction with a CSR called Prajakta. So patient and so helpful! I’m truly sad I cannot give them the recognition they deserve. One of the all time best CSR interactions I’ve ever had. So shout out to Prajakta!!!!

I wish I could post the screenshot but I believe it’s a scammer bc Comcast doesn’t really go by Comcast much anymore but Xfinity. It was a logo of Comcast in white, the black Curve around the c and a red background. My card was almost charged $80.20. For one I have the essential internet service so

Hello I just bought a house and come to find out there is about a 2 mile dead zone of xfinity service where I live. All of the houses in those 2 miles do not have an internet provider and I was hoping to get a survey done to see if we could get all of those houses connected. Any help opening up a wo

Hello. There were some problems with my Wi-Fi connection, so a Xfinity technician came by to fix it and I wanted to give him a 10 but I don't see a survey popping up in my email or Xfinity app. How can I do the survey he asked me to do so I can refer him on how good of a job he did. I was looking at