Finna00's profile

New Poster

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1 Message

Wed, Oct 28, 2020 9:00 PM

Comcast survey

Hi I just got a phone call with someone saying they were from comcast asking if I wanted to take a customer survey and I just wanted to check to see if this is something comcast does or if I need to be suspicious of the call. They knew my full name and what services I had. I confirmed all that info then they thanked me for taking the survey, which seemed, you know, kind of short for a customer survey. So, is this normal practice?

Responses

ComcastJoeTru

Official Employee

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6.7K Messages

6 m ago

Hello Finna00. We do have customer satisfaction surveys to ask about your thoughts for interactions with us. If you would like assistance, I can check your account to confirm if there were any notations left behind regarding contact attempts for a survey. If you would like assistance, please send me a private message and include your full name and service address so I can access your account. To send me a private message click my name (ComcastJoeTru), then click "Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

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1 Message

4 m ago

Got a txt for Comcast survey I took it then they charged my card $59 Exfoll what do I do.. I need to buy food for my kids😥

Official Employee

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341 Messages

3 m ago

@Tdanine24, Thanks for taking the time to reach out to us regarding this $59 charge. I truly apologize for the delay in our response and appreciate all of your time and patience. I would love to dig further into this charge with you. Can you please reach out through private message (find out how through this link https://comca.st/2NIPJuR) with your first and last name, name on the account if different and service address? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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