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user_26a5a3
1st Topic

Visitor

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1 Message

Sunday, July 24th, 2022 4:36 PM

Closed

Tech survey

Never got survey for tech home visit . And I want this young man to be recognized for outstanding service . He came on July 21st . He went above and beyond and give this young man a raise . .Had new modem installed because I lost internet .  was here the next day .

Question

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Updated 

2 years ago

577

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XfinityDena

Official Employee

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3.2K Messages

3 years ago

We appreciate your signing up to be a part of the Comcast family, and I am happy that you had such a great experience with your technician! Please send me a Direct Message with your name and service address so that I can forward this feedback! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_38d25a

Visitor

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1 Message

2 years ago

Joe service tech was very helpful and professional.    Installed new cable line restoring faulty signal.  I hope this reply reaches the proper management personnel.  East Boca Raton service call on 11/11/2022.

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XfinityBillie

Official Employee

 • 

3.3K Messages

I'm thrilled to hear that you had such a great experience with your service technician! I would love to make sure that your feedback reaches the right team so your technician gets the recognition he deserves. Please send us a DM to Xfinity Support to get started with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
 Press Enter to send it

 

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2 years ago

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