1 Message
Xfinity Technician Service Survey
Hello. There were some problems with my Wi-Fi connection, so a Xfinity technician came by to fix it and I wanted to give him a 10 but I don't see a survey popping up in my email or Xfinity app. How can I do the survey he asked me to do so I can refer him on how good of a job he did. I was looking at the forums and came about something called "direct messaging", but I don't see options for that.
XfinitySheila
Official Employee
•
742 Messages
16 days ago
Hi there! I am glad your experience was everything you expected, I would love to take your feedback.
To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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