Follow-up from New Service Install Survey

I recently moved into a new house that is not currently serviced by Comcast, however houses nearby do have Comcast service. I requested a survey for serviceability a few weeks back using the support phone line, but haven't heard any updates since then.

Could someone let me know what I need to do to get the results of that survey and get in touch with the construction department if I need to pay for and approve any new work?

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XfinityGabriel

Official Employee

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2.6K Messages

9 months ago

user_9u1g4g, Hi! Thanks for taking the time to visit our forums page. We are honored by your interest. I am so sorry to learn that you have not recieved an update for few weeks. Congrats on the move by the way. You've reached the right place. Our team of experts are dedicated to resolving new service requests such as this over social media. We can help. To research this further, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_9u1g4g

Follow-up from New Service Install Survey

XfinityGabriel

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