1 Message
Site Survey
I am trying to determine if my parents address (different from mine) can have a site survey done to determine is service can be set up. This seems impossible to request. How do I request this?
1 Message
I am trying to determine if my parents address (different from mine) can have a site survey done to determine is service can be set up. This seems impossible to request. How do I request this?
EG
Expert
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113.1K Messages
11 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.4K Messages
11 months ago
Hey there, user_1p0i78, thanks for reaching out through Xfinity Forums regarding serviceability for your parent's address. We would be happy to help with getting a ticket submitted to check on the serviceability for their location. We would love to have them join the Xfinity family, and we truly appreciate your interest. 😀
I see you sent in a Direct Message, and we will continue to assist you there.
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EG
Expert
•
113.1K Messages
11 months ago
@XfinityJeniece @user_1p0i78
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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