Visitor
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2 Messages
serviceability survey
Hello I just bought a house and come to find out there is about a 2 mile dead zone of xfinity service where I live. All of the houses in those 2 miles do not have an internet provider and I was hoping to get a survey done to see if we could get all of those houses connected. Any help opening up a work order would be greatly appreciated thanks
EG
Expert
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113.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.9K Messages
2 years ago
Hi @Swaingaming51. This is a great question! We are so excited you're interested in joining in our Xfinity family! We can definitley help with a site survey! Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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