I have two cable modems. One is a ARRIS and a NetGear. I bought the ARRIS cause Xfinity said my modem was probably bad. Either one of them will drop out and reboot all the time.  Xfinity said I have to call the cable modem manufacturer and they won't help.  I know it's something on their

I have four X1 boxes. One is a new XG1v4 I got last week as a replacement and Apple TV doesn't load on it.   The screen parks on the app logo and never goes to the content.  The other apps load on that DVR and I can get to Apple content just fine on the other three boxes.  I've

How do I get charges removed for equipment I returned in the store? I also have another charge for a month of service and an internet "re-activation" fee for March after I canceled service for the 3rd time in February. It is incredibly frustrating that this is still going on after I have been

Need to return a now replaced gateway via UPS, but when I go through the returns sequence to print a UPS label, I get a message saying that 'Your equipment details are unavailable at this time' but of course, my equipment details are clearly known in my account.

How can I get the new XB8 modem

Hi, I see some messages where a chat or new message icon was referred as a way to contact the Xfinity Support - for example see the following post. I can't find that icon. I have a similar question on serviceability (or rather relocate our service 1000 ft from where it is currently located). http

I haven't been able to access the port forwarding page of the Xfinity App for a week.I have spent a collective 8 hours on the phone and XFinity App with various agents and supervisors. 4 of them have said a Specialist would call me back. No Specialist has ever called me back. I have confirmed the

Our cable line was really deep and was accidentally cut during fence installation. I called customer service, but they can't get out here until Wednesday, which leaves us without any service for at least 2 days.  Can anyone help me get this fixed sooner?  Can we submit for service credit

We recently moved back to an area with Xfinity and started service back up, but we no longer have access to all of our purchased content. We had access to all of it for the almost year we were out of the area but no longer. Please help in merging accounts.

My experience with managing an account for Comcast / Xfinity services has been frustrating to the point of wanting to share it with the public. I have politely and patiently tried to make the company honor the plan change I had made - and that was confirmed in writing - through the customer service

A few weeks ago I went in to a xfinity store to add 2 wireless tv boxes. To my surprise when I got home I realized I was given wired boxes. After speaking to customer service and several failed attempts to activate the boxes on my end the rep activated the boxes on their side. And scheduled a servic

Like many others, I am unable to access the CableCARD activation web site: https://cablecardactivation.xsp.comcast.net/ I know what the problem is: Comcast screwed up the DNS for their own server. cablecardactivation.xsp.comcast.net is a CNAME record pointing to cablecardactivation.g.app

I have tried for over 30 mins to launch this app, that I pay for and nothing happens. All you get is an error code, the app closes and returns to previous channels. This has been going on for weeks for me. I have restarted the Xfinity tower, the cable box, unplugged each unit separately and still ca

Starting at the beginning of this week, an aol.com user stopped receiving any of my emails. I can receive her emails.  I can send and receive emails to and from non-AOL users.  What's weird is that my wife can send emails to this same AOL user.  I haven't made any changes to my email

Hello, I recently upgraded my phone using a $499 promotion code that I received in the mail. I chose the Iphone 12 mini, which was only $529. I followed the check-out process and the promotion code was accepted and showed me that it would cost me around $1 and some change per month to pay it off. A

Have the 1200 plan, on a SB8200. These results are connected straight into the modem: Downstream: Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 41 Locked QAM256 66900000

After receiving an e-mail telling me my legacy boxes will soon no longer work with "on Demand", I have now received new X1 boxes (1 primary box/dvr and 2 small satellite boxes). I have not tried to install them yet. A couple of questions. I do not have xfinity internet. Do I need xfinity inter

Can someone please help me? I’ve talked to 2 online agents and 2 phone agents. I keep being put through the same troubleshooting steps over and over despite 2 “advanced team” tickets being opened for what seems like a simple issue. Our old gateway/modem’s fan was failing. I took it back to the Xf

Hello, Is anyone else having issues playing programs on Apple TV? My error is “unable to connect to playback” after I ran the troubleshooting. Thanks!

Like so many of the other posts here, my Xfinity xFi app is unable to see/connect to my recently installed XB8 modem, which I upgraded from the XB7 on 1/15/23. The app shows "xFi Gateway Offline" at the top of the Overview tab, and the Connect tab says "Sorry, something went wrong... we can't displa