Live TV Guide says CHIPS will be showing on channel 256 buts it’s CSI instead. This has been happening many times per week for months.

For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP. I have tried to delete my email account and reinstalled it, but no help. Some people suggested turning the iPad off and restarting. No improvement. An iOS 18 issue

Contractors cut my internet line and now there is no appointments until Saturday. I tried to get on waitlist with no luck. I need this escalated since I work from home. This wasn't my fault and AT&T States that I need to call Xfinity to fix. I believe this should be a priority. Please help if you ca

So, Xfinity has a Global Travel Package for $10 a day, but they specify it will not work on a cruise ship or airplane. They indicate you can use Xfinity onboard but I cannot find the rate for this anywhere. I've yet to be able to reach a live agent, just endless loops on the automated system. Tried

DVR is broken... is on an endless rebooting loop but never reboots. It is broken and needs to be replaced. Can I bring it to a retail store? I haven't had any luck using the automated system to get the right kind of help and followed instructions to schedule a technician and there my text message si

On May 28 we had a temporary line put in. They said 10 - 14 days. Can you see what the hold up is please?

Near as I can tell I have the proper plan, certified modem, and live in a next Gen network location. However my upload is still only 40Mbps which is the same as my last modem. It's a far cry from the advertised 150Mbps upload. What am I doing wrong?

I had mt phone and service erased and it was there fault and been told over and over it's fixed and it doesn't happen this is unacceptable I have been lied to harrased and ran around for hrs and hrs about refund

I'm at a complete loss as to how to proceed. I have dealt with an agent on the phone and two agents in chat. I have experienced blatant lies, reduced service, and increased price! This post is my last attempt before filing a claim and switching to FiOS. Last month I had the plan Ive had for years -

The Xfinity app does not show our new Xb8 Gateway. It shows a default router that we have never used or owned. Also, there are multiple devices connected to WiFi that do not show as connected devices in the app.

Hi. My speed test comes out at 9 Mbps. Seems slow. What should I expect? Haven't been able to talk to a real person. Their chat bot suggests that my modem isn't compatible, but it's not that old - it's a Arris SurfBoard SB6183. Any thoughts on whether I actually need a new modem? My router is new -

Hello, my contract is expiring next month. Can you extend it for another one or two years with the same rate? Thanks.

I've been an Xfinity Mobile customer since December 2019 with 2 lines and a shared gigabyte of data. In the time since, we've never gone over the 1 gig, as we don't stream/game and the phones mostly stay on WiFi. I upgraded one of the phones for the first time last summer with 24 monthly discount cr

My modem is offline can I restart it remotely

Hello, I have 2 xFi pods (newest model) that don't broadcast 6GHz and it's causing issues with newer iPhones (15+) where I'll stay connected to the Gateway (6GHz band) when I should be roaming to one of the pods. I've connected to the gateway directly and disabled 6GHz and confirmed with a macbook t

I want to port my wireless service from T-mobile to Xfinity. The rates and the trade on incentives are attractive, unfortunately I am having issues that are not being resolved at the store level, and forget about the the call center. Overall I am a happy customer, and I am not faulting the store sup

Hello, I just moved house and kept my previous Xumo box. But after plugging it in, I'm stuck at a screen with only 2 options: "link your account" and "settings". I did "link you account" (multiple times even) but nothing else is showing up. What can I do? If I look at my Xfinity account, it says I h

According to my monthly bills, my Peacok Premium "promotional" offer is set to expire on June 25, 2025. I also see that, according to this support page, as a Diamond Rewards member, I can get Peacock Premium at no cost. But how do I go about determining if I'm already getting it? I don't see any off

I updated from an owned modem to xb8. It's working fine after I realized only one port on the back can do 2.5Gbps :-). However the xfinity app shows I'm offline. I'm sincerely tired of going through the mind-numbing assist over and over. But with the app not showing me online various parts of the ap

We are wanting to upgrade our tv package and internet speed and equipment but I don’t see any good bundles. Do you not do that anymore? Please and thank you for any help-