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Help escalating a Xfinity Mobile billing error

How can I escalate a Xfinity Mobile billing error? In February I obtained a new iPhone 12 and then immediately swapped it for an iPhone 13.  The iPhone 12 was never used or activated, and Xfinity acknowledged receipt of the returned iPhone 12 via e-mail.  Seven months later, with no expla

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How to get 200 Mbps upload speed?

I was checking my account today and noticed that my upload speed changed to "up to 200 Mbps" and was wondering how I can actually get these speeds.

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17

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Payment agreement

Hello, I was talking with someone yesterday about trying to get an extension to pay my past due bill. I had an arrangement set up for today may 22 and she said I could change it to the 23rd without having my service interrupted so I updated the payment arrangement to the 23rd yesterday. Now of cours

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17

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New bill does not reflect loss of Bally's sports network.

My latest bill arrived today and does not reflect the loss of the Bally Sports Network. I understand that I will be credited for weeks that I already paid for but why isn't my next bill reduced?  I don't want to pay for a service I'm not receiving to only be 'credited' at a later day.

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241

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Military reward status not updated

I confirmed my military status several weeks ago and my reward status has not updated to diamond

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20

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How long does it take for equipment to be taken off your account?

I contacted xfinity chat a few days ago about an old TV box that I noticed was still on my account despite returning a few years ago. The chat agent gave me a support ticket number and told me to expect an email within 24hrs. I never got one so I contacted again and the second agent said that my tic

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Add unlimited data to account

I've tried previously to add unlimited data to my account via this URL: http://xfinity.com/buy/plan/checkout/XFINUDAT When I do that, I receive an error that tells me unlimited data is temporarily unavailable. I have tried this several times and each time it fails. Is there another route to g

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69

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Placed phone calls

I have Xfinity land line phone. I was online to look at my call history to look up a phone number that I recently called. While I was there, I found that there are a lot of placed calls from my number that I didn't make. This one number, over and over, I went back as far as Dec 8 and stopped so I'm

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3.6K

15

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Xfinity Stream Error: TVAPP-00192

My Xumo Stream Box will not display anything from Xfinity Stream. Everything, LIVE TV/ON DEMAND/RECORDED, will not show. Error code displays: This video cannot be played We've run into a problem while streaming (Error: TVAPP-00192)

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167

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Upgrade from free Xfinity Peacock Premium plan

Hi, I’m enrolled in the free Peacock Premium account Xfinity offer. I previously paid for a Peacock Premium+ no ads plan, but switched to Xfinitys free offer. I HATE having ads again as they are always such long breaks. I want to upgrade back to paying for a plan with no ads, but cannot find wher

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4.6K

25

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Condemned equipment pole

The pole in our yard, that holds your equipment, has been condemned. In order for Entergy to remove it, all equipment must be removed. We have tried calling Comcast/Xfinity twice, with no help in getting a ticket made for your equipment to be removed. What number or who should we call?

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15

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Not getting upload speeds

I switched plan and modem to get 100mb/s upload speed but only getting 20mb/s.

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23

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Big increase in bill

My bill went from $55.17 to $108.88 monthly with no explanation. Why did it increase by $53.71? Do I need to go into my local office so they can break the details down for me?

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120

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Wrong Cancellation Date

Good morning, This will be my fifth attempt at having this corrected. I originally called in greater than the 30 day period but in short I am looking to ensure the cancellation date for my account is set for June 20, 2024 now (which is 30 days out base on your system) and not May 24, 2024 which wa

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18

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Switching between data options on Gen5 plans

When I was on the Gen4 plan, I could switch between any data option at any time, and the new option would take effect immediately and that's what I would be billed for at the end of the month (the only exception being I could not switch to a by-the-gig option that was fewer GB than I had already use

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29

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Gigabit X2 Package Speeds

Long story short I've been a Gigabit customer for over 2 years, my promo ended and my price jumped 25%. It appears you can no longer reach a real person over the phone, so through chat I was sold this Gigabit X2 package at the increase cost, with the benefit of 2000mbps down and 200 mbps up. My hom

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46

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Can't Receive Emails

Hello, I have never received any emails since the creation of the account several years ago. Only recently did I start receiving email updates from Xfinity.  Aside from that, this account does not receive emails.  I can send emails from this account and they are successfully received.&nbs

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50

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2 accounts created and can't delete one

I tried signing up for service and due to a website error, I ended up with two different account IDs. I contacted customer service to tell them I need one canceled and was assured that the "extra" account would be invalid. However, dig safe (811) was scheduled twice, I had two appointments scheduled

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Need help with Storm Ready device return [edit inflamatory]

I accidentally ordered a storm ready device (adding over $200 to my bill). When I realized what I had done, I called xFinity and spoke with an agent.  They said they could not see it on my account, but if it arrived to take it to the UPS store.  It arrived on Dec 5th.  I called xFini

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201

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2 Accounts, 2 separate service lines, Same address

I am unable to get ahold of anyone who can assist me with setting up a separate line of service at my home address. There is already one Xfinity gateway and service issued to this address and am going to set up another just for me entirely with my own modem and router as well. It IS POSSIBLE to have

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