I have a Mikrotik router and IPV6 has been working just fine for awhile. I noticed it is not working and here is what I am experiencing.I have a DHCPv6 setup on my wan Side.  I have had a prefix hint of /56 for the longest time.  I am receiving a gateway but that gateway is not pingable f

I spoke to 1 rep a few days ago to help change my plan. I have the chat saved, and he sent me a text link to accept the changes; which I did.  I never got anything further, and it never changed in my account. So I contacted support against a few days ago, and they said they saw nothing in my

Hello; Hoping you can help me with my  issue. My 2-year contract is up on 5/28/25 & I’ve been told to always call Xfinity 1 month early before contract ends & a rep would work with me on any increases that  I receive & it always helped me out.  I’m a senior &a

The system has two accounts on my personal home address ([Edited: "Personal Information"]). On Aug 2024, a representative didn't cancel my old account (internet and cable: [Edited: "Personal Information"]) and started a new account (internet only: [Edited: "Personal Information"]).

During a chat today with a live agent in XFINITY ASSISTANT I was offered a watch promo. After I asked many questions I was sent the link below. Was this chat hacked? Sure, to check for it, I need a few pieces of information from your end. Ok Now I am sharing a secure government link to authent

My son is in Europe and Global Travel Pass does not seem to be working despite his line on my account showing that it is enabled. When he landed he got a text giving per text and call rates and telling him to activate global travel pass.  His data is not working at all.  What are my next

Received a call from Xfinity Billing Dept with 50% discount for two years as long as I pay first 6 months up front for $990 with prepaid Target Card. Actually looked legit because they knew my balance due for April and removed it from my account temporarily where balance due was $0.  Provided

I've been adding to the filters for every email that is from domains that I have found to be "untrusted". The filter is set to delete the email. The number of filter entries is getting large. Is it possible to: Have a filter output to a text file (or similar) so I can see which ones have been de

I have an Arris S33 cable modem and a LinkSys router that has been working fine. I now want to switch to a new router and still use the existing S33 modem.  When I change the modem-router connection to the new router the new router has no internet.  I thought I only had to activate the mo

Box broken and need replacement

I've taken over my elderly parents' Xfinity account and I noticed that they have a recurring fee on it for two unreturned TV boxes. They have no idea where these boxes could be as they believed they'd returned all of the ones they leased when they cancelled their TV service years ago.  Is ther

I have a recurring fee for an unreturned TV box, but it's no longer in my possession. I returned a cable box at a service center near my old address. That place is no longer in business though. If the fee is for that one, it was either lost in transit or they never sent it. If it was after that, it

Hi,I just signed up for a plan today from you and accidentally missclicked a number.Because I still didn't do the setup I can't use the option to move or change address.Is it possible to correct this to ship the modem to the correct place?Thank you,Best.

I was promised a few things by chat agents, but Xfinity did not honor these promises. I spent an hour and a half on a painfully slow chat session today around noon time and then this evening another two hours essentially wasted being passed from one rep to another Udayveer, Jasna, Dev, Lina, Kishan,

My gateway is getting 500Mbps, Wi-Fi devices can reach close to that speed, but my ethernet ports are locked at 100Mbps. My Windows PC has no wireless adapter, and I don't care to buy one because I shouldn't need to. I have an XB6, both ports are Gigabit. They display flashing orange lights. I'm usi

When more than 2 shows are schedule to be recorded at the same time, a third show is not recorded "Recording Conflict". Model is a XG2v2-P. Do I require a specific XFinity DRV service to record 6 shows?

I have Now Internet and need my coax cable connected to the cable box on the pole outside my house. The cable is ran from the pole to my home but not connected at the cable box on the pole.

I have one Comcast.net account that I use daily. I keep getting notices that it will be closed due to inactivity.     Help!

Hello, I have an exposed utility box in my backyard with coax cables running from it. My neighbor's cable is not buried, and we have it just held off the ground by the fence. The box does not have a cover, so the splitter and connectors are exposed to the elements.

Hi, I recently upgraded my modem to a 3.1 DOCSIS Arris S34, one of the recommended cable modems. It activated just fine. However, my internet plan is FAST, with downloads up to 600 mbps and uploads up to 150 mbps.  The downloads are doing well, but the upload speeds are not.  They are s