When I replace batteries on my XR15 remote, the remote backlighting does not come on when I move it. It only comes on when I touch a key.  Same thing happened last year but after I asked about it on Community, it started to work..  I received a new XR15 from Xfinity last Friday but I am u

I've been dealing with xfinity chat for the pass three months to get my regular bill of $59.99 per month restored. Woke up one day and it is now $85+. If you look at my billing history im always late paying my regular 59 because i cannot afford it so I end up paying $65 because of late fees. Now the

I got tired of my Xfinity bill getting so expensive and called Xfinity Customer support to talk about it, and they suggested I can significantly reduce cost by eliminating all the equipment I was renting from Comcast. All I had to do was return the equipment and purchase my own modem and just use th

Back in July I posted that although we do have Peacock service, only the gig speed 2-year free subscription has been applied to our account. There was a Peacock Diamond Reward banner available on our Rewards page but it wasn't functional. Clicking it went nowhere. Now it's gone. Our bill says that

I want to know the details of this promo. I called yesterday and I was told it’s on certain smart watches and could not explain why the terms and conditions does not specify that.

Physical connection to system. Child is unconnecting and reconnecting their system to avoid managed device controls.  Without mac refistration how do I prevent unmanaged devices feom having immediate access?

Hello, So today when trying to access my email I am greeted with the " Just give us a call at 1-800-XFINITY and we can help you reset your password." I have been using this email for >10 Years and I got everything going to it, all kinds of super urgents emails go to this account. I highly doubt

Have Xfinity Stream app v.7.13.0.2632 installed on iPhoneSE running iOS 17.1.1. Stream window no longer orients to landscape -- past versions stream window would orient to landscape (following orientation of iPhone). Also have app installed on iPad and stream window orients to landscape following

My last Xfinity modem started causing error messages in my antivirus saying that Xfinity's certificates were expired. When I talked to an Xfinity representative regarding this, they said I needed a new modem. I thought this was strange, but I complied. I was charged for the replacement modem as a ne

I have a Customer Owned Modem MB8611 which works with 1200mbps, but not 2000mbps. Looks like Xfinity just released the 2000mbps speeds to work with customer owned Modems, previously it required the xFi Gateway. I was told by Comcast that my Motorola MB8611 was compatible with the 2000mbps Plan. I ha

All secondary e-mail accounts appear to be in an endless reset password loop. I got an agent on the phone, she sent me to the email team. They said they are aware of this and it should be cleared up by about 2 pm eastern time.  IT IS NOT CLEARED UP. The error screen says to call a phone numbe

Can't login to Xfinity website asks to reset password continually. I have other Xfinity emails and I can login to the Xfinity website without issues. It's just this one account I can't get in. When I click on the "reset password it goes to this - "Need help resetting your password? You can reset y

Hi, I had a promotional discount for my Internet service for a while, but it expired a couple of months ago. I would like to check whether there are options to have a better deal/lower my payment. Thanks Alex

Hi, I am a current Xfinity customer who is building a new home. I’ve made multiple calls to Xfinity and gone round and round through endless loops, but can’t see to get anyone to understand that I need service supplied to the new house. My neighbors on either side of me (same side of the street as m

I really don't rent things if I can buy them. Can I buy the set top box and remote online from 3rd party like ebay, and activate on xfinity? If so what models? Is there an equipment model list for them like for modems and wifi units?

I have been trying to link my accounts and pay my bill for over a week. This is the WORST customer service experience I have ever had.  I have Xfinity at two properties but only one of them appears in my online account so I have been trying to link my second account so it can be on auto pay. &

I would like to upgrade my existing X1 DVR box to support a new 4k television. How do I request a XG1v4 getting started kit?

Can we "block" identified SPAM email from coming to our email folders? If so, how do we do that?

I'm paying 22.99 a month for "GMA Life TV" and I would like to remove it. I asked the chat assistant how to remove a channel, it provided a link to the channels and said to uncheck the box below the channel I want to remove.  The channels I want to remove don't have a box to uncheck.  My

I need a provisioning signal sent to my xfinity gateway to activate my voice service.