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user_m6ip15
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Thursday, June 26th, 2025 9:54 PM

Broken DVR

DVR is broken... is on an endless rebooting loop but never reboots. It is broken and needs to be replaced. Can I bring it to a retail store? I haven't had any luck using the automated system to get the right kind of help and followed instructions to schedule a technician and there my text message sits with no response since Monday. I tried again Tuesday and still no response. 

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12 hours ago

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XfinityEmilyB

Official Employee

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2.1K Messages

12 hours ago

 

user_m6ip15 Welcome to our community forum! Thank you for reaching out so we can help you get a new DVR. I noticed my DVR was stuck in a loop of rebooting, but thankfully the process to replace the box was simple and only took a few minutes :). Please locate your closest Xfinity Service Center and view the details of that location, so you have the option to set up an appointment for a time that's convenient for you. This way, you will save time waiting in line if the location happens to be busy today.
 
In the meantime, I want to make sure you stay caught up on all your favorite shows! If you don't have it already, check out our Xfinity Stream App, which lets you watch Live TV when you're away from your cable box, access On Demand content, and even view/schedule recordings. I personally love it! You can learn more here.

 

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user_m6ip15

Visitor

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2 Messages

Thank you - I appreciate the prompt response! I booked an appointment. 

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12 hours ago

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XfinityEmilyB

Official Employee

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2.1K Messages

 

user_m6ip15 You're very welcome! We always have your back and we're happy to help at any time :). Please circle back here once you have the new DVR set up so I know you're all good to go! 

 

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