Visitor
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2 Messages
Blatant lie
I'm at a complete loss as to how to proceed. I have dealt with an agent on the phone and two agents in chat. I have experienced blatant lies, reduced service, and increased price! This post is my last attempt before filing a claim and switching to FiOS.
Last month I had the plan Ive had for years - 600 MB/s internet, 125 channels and Max included.
I called because over the years my price has skyrocketed. I asked to renegotiate my bill, and an agent told me he could lower my bill WITHOUT affecting my service.
Well he was blatantly lying. Not only did he decrease my speeds to 150, I lost Max! My price went down, but that wasn't the deal.
Flash forward a few days, I work with a chat agent to resolve the Max issue. This guy lied to me multiple times, I have screenshot evidence of the chat and him telling me my price WILL NOT GO UP if I activate Max. "Please be assured" he said. Fraudulent liar.
My price went up. Now it's higher than when I started this mess, and my speeds are lower.
Fix this Xfinity. No more calls, no trips to the store. You've wasted my time and money.
Accepted Solution
XfinityJorge
Official Employee
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2.2K Messages
28 days ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
(edited)
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user_eg49x2
Visitor
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2 Messages
20 days ago
For others who may find the post. Issue is more or less resolved. I ended up getting rid of my entire TV plan. The agent who replied here was very helpful, though.
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