Visitor
•
1 Message
Now mobile
I had mt phone and service erased and it was there fault and been told over and over it's fixed and it doesn't happen this is unacceptable I have been lied to harrased and ran around for hrs and hrs about refund
Visitor
•
1 Message
I had mt phone and service erased and it was there fault and been told over and over it's fixed and it doesn't happen this is unacceptable I have been lied to harrased and ran around for hrs and hrs about refund
XfinityJoe
Official Employee
•
850 Messages
2 days ago
Good morning @user_hvijik I am sorry to hear about the frustrating experience. NOW is prepaid, while XFINITY is your traditional postpaid service. Additionally, NOW service is separate from being an XFINITY customer. While NOW services use the same physical infrastructure, all NOW billing, troubleshooting, and support are handled exclusively online. We do not have the ability to view, change, update, or troubleshoot NOW services.
For help and support, you can visit: https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
0
0