Visitor
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10 Messages
Now mobile
I had mt phone and service erased and it was there fault and been told over and over it's fixed and it doesn't happen this is unacceptable I have been lied to harrased and ran around for hrs and hrs about refund
Visitor
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10 Messages
I had mt phone and service erased and it was there fault and been told over and over it's fixed and it doesn't happen this is unacceptable I have been lied to harrased and ran around for hrs and hrs about refund
Accepted Solution
XfinityJoe
Official Employee
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941 Messages
2 months ago
Good morning @user_hvijik I am sorry to hear about the frustrating experience. NOW is prepaid, while XFINITY is your traditional postpaid service. Additionally, NOW service is separate from being an XFINITY customer. While NOW services use the same physical infrastructure, all NOW billing, troubleshooting, and support are handled exclusively online. We do not have the ability to view, change, update, or troubleshoot NOW services.
For help and support, you can visit: https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
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user_hvijik
Visitor
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10 Messages
2 months ago
In the first place I had service when this all started I had artalk wireless and it was free.so I didn't want.the phone and service in the first place I was talked into it because we were trying to get my free line with my internet for yr but the I phone se phone I tried didn't work so I couldn't do it so they sent me to now and for some reason I did it and they changed me for a phone that's free any carrier says so so thy agreed and said after activate my phone they would refund me so I did and they said they were refunding 7 days it would take well they wrernt gonna refund my phone so I was cchared for 2 lines so.I had 14 days to refund phone policy already so he was refunding it and called Me on the phone and on my order it says ihad se hooked up to my line and I said no you had se phone you had on my order never worked the se phone i for setting up free for yr service and that got added to my account already and so when he called I was on phone s to my power comp and he said he was erasing my service line he said it was fine I said no don't that's fixed already he erased my phone and line from system cause that's what it said on order se he admuted it he made a mistake cause further down ithe order it showed galaxy just bought the phone and lines and and they locked my pay as you go phone I owned they locked it then I was getting alerts saying I was past due on my account and I WS paid up just fixed it with agent and my total was right they said I made partiaI payments I didn't they 132 and were paid auto pay with the credit for extra amount and auto pay and credits are shown on bill they shut me down anywY so I had 100 in credits and 120 in rrefund 180 payment that's 320 dollars I would o f have paid and my next months advance would be 180 it would of been 60 if I paid with my payment credit and refund essly you should of never shut me down you did you need to review the deal and its wrong you promised to turn me back on my service and refund my ohone when my payment went thru you never did you need r to right away
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