U

Visitor

 • 

1 Message

Thursday, June 26th, 2025 1:26 PM

Line installation

On May 28 we had a temporary line put in. They said 10 - 14 days. Can you see what the hold up is please?

Accepted Solution

Official Employee

 • 

2.2K Messages

20 hours ago

Hi there @user_6hiqid!  Thanks so much for taking the time to reach out to Xfinity Support!  We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service.  No worries!  You have reached out to the best team to get you all the info you need.  Please feel free to shoot us a private message with your details, and we will get started from there.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

forum icon

New to the Community?

Start Here