@user_ysmgpd Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG is absolutely correct, you can definitely attempt troubleshooting via our Xfinity app, it will send a few signals to the modem that may bring it back online. I've had to do that for my kids a few times when I've been out running errands. Were you able to get yourself back online?
EG
Expert
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108.3K Messages
25 days ago
You can use their app for that;
https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem
(edited)
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XfinityBillie
Official Employee
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3K Messages
24 days ago
@user_ysmgpd Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG is absolutely correct, you can definitely attempt troubleshooting via our Xfinity app, it will send a few signals to the modem that may bring it back online. I've had to do that for my kids a few times when I've been out running errands. Were you able to get yourself back online?
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