@user_ysmgpd Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG is absolutely correct, you can definitely attempt troubleshooting via our Xfinity app, it will send a few signals to the modem that may bring it back online. I've had to do that for my kids a few times when I've been out running errands. Were you able to get yourself back online?
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old marked "Solved" thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
Accepted Solution
EG
Expert
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111.3K Messages
6 months ago
You can use their app for that;
https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem
(edited)
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XfinityBillie
Official Employee
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3.4K Messages
6 months ago
@user_ysmgpd Thank you for taking the time to reach out to us here on our Xfinity Forums. @EG is absolutely correct, you can definitely attempt troubleshooting via our Xfinity app, it will send a few signals to the modem that may bring it back online. I've had to do that for my kids a few times when I've been out running errands. Were you able to get yourself back online?
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Kylemac
New Poster
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4 Messages
2 days ago
Same problem, here. Used to be very easy to attempt a remote restart, now I can’t find it.
looked everywhere on their app and website, it seems to be gone
The AI “assistant” only seems to be able to tell you how to set up a tv remote, or restart your router in person
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EG
Expert
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111.3K Messages
2 days ago
@Kylemac
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old marked "Solved" thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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