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Rw7777
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Visitor

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3 Messages

Sunday, June 22nd, 2025 6:50 AM

Live TV Guide is wrong

Live TV Guide says CHIPS will be showing on channel 256 buts it’s CSI instead. This has been happening many times per week for months.

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Updated 

16 days ago

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Rw7777

Visitor

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3 Messages

19 days ago

It is the only show that I know of that is incorrect.

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XfinityDena

Official Employee

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3.4K Messages

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message 

 

@Rw7777

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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19 days ago

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XfinityEricB

Official Employee

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2.4K Messages

20 days ago

 

Rw7777 Thanks for reaching out to us here on Forums about the TV guide issue. Is it just channel 256 showing incorrectly?

 

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Rw7777

Visitor

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3 Messages

19 days ago

That’s the only one I know of at the moment. 

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XfinityDena

Official Employee

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3.4K Messages

@Rw7777 The network is who sends the programing details to us. We may have to put in a ticket. Is this the only show that is incorrect or do you notice more shows being incorrect? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

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user-rbh6j8

Visitor

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2 Messages

I've the same problem with Channel 241 Dabl.  The Dabl TV schedule shows a different listing than the Xfinity Guide. 

Moesha is scheduled for 4am and 4:30am but Judge Judy records.  I'm happy that Judge Judy is recording but the incorrect labeling makes watch difficult.  A paper list must be used to tell someone which mislabeled programs to watch in order to get the desired program.   

The Parkers were scheduled for 5a but Moesha was recorded.   One on One was scheduled for 3:30am but Hot Bench was recorded.   The recordings were all done on June 26th.   The recordings match the Dabl TV schedule but don't match the Xfinity Guide. 

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16 days ago

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