Xumo streaming box not working after move

Hello, I just moved house and kept my previous Xumo box. But after plugging it in, I'm stuck at a screen with only 2 options: "link your account" and "settings". I did "link you account" (multiple times even) but nothing else is showing up. What can I do?

If I look at my Xfinity account, it says I have more than one account (one from my old address, one for the new one). And if go in my new address account, it says "Xumo is no longer available"

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Accepted Solution

XfinityRay

Official Employee

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3K Messages

1 month ago

Hello, user_pwzo9v! Congratulations on your new place! Thanks for moving with us! It sounds like we need to add the free Xfinity Xumo service onto the account at your new address and possibly transfer the box to the new address. We will get this figured out so you can use the service.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2

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user_xdw2cj

Visitor

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1 Message

Can I message as well I’m having the same exact problem and I wasted two plus hours in chats getting disconnected with no solution.

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Reply

1 day ago

0

XfinityChelseaB

Official Employee

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1.8K Messages

Hello @user_xdw2cj, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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