Visitor
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1 Message
Xumo streaming box not working after move
Hello, I just moved house and kept my previous Xumo box. But after plugging it in, I'm stuck at a screen with only 2 options: "link your account" and "settings". I did "link you account" (multiple times even) but nothing else is showing up. What can I do?
If I look at my Xfinity account, it says I have more than one account (one from my old address, one for the new one). And if go in my new address account, it says "Xumo is no longer available"
Accepted Solution
XfinityRay
Official Employee
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2.8K Messages
1 day ago
Hello, user_pwzo9v! Congratulations on your new place! Thanks for moving with us! It sounds like we need to add the free Xfinity Xumo service onto the account at your new address and possibly transfer the box to the new address. We will get this figured out so you can use the service.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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