Last week, Xfinity was out (while we weren't home) to bury a cable they installed last November. In the process, they cut our Invisible Fence. Yesterday, Invisible Fence repaired the broken line, at a cost to me of $237. It seems Xfinity should be responsible for this. I can provide the Invisible Fe

I recently upgraded to the 2gbps/300mbps plan that became available in my area but was still getting slow upload speeds, so I just upgraded to the Arris S34 cable modem after seeing it on a list showing that it supports the next gen upload speeds (here). My speed tests directly from my Ubiquiti Dre

Hello, In a month's time, the price of my internet service has more than doubled as my 2-year contract has ended. I've also been notified that my bill will increase even further as 2025 prices rise. While I recognize the inevitability of gradual price increases, such a huge increase by a large corpo

I encountered a sophisticated scam where individuals impersonating Xfinity representatives contacted me. Alarmingly, they bypassed standard two-factor authentication and instead verbally confirmed my identity using readily available personal information, including my address, phone number, Xfinity a

I received a new cable box, XG1v4-A and keep getting an RDK03009 error code - No Signal. I have restarted the box numerous times and swapped out the cables but still no signal. I plug in the original box and everything works. Does anyone know what is going on or have a suggestion?

I have laryngitis and am unable to talk on the phone. I need to cancel my xfinity service. How do I proceed? Thank you.

On 12/21/2024 I joined Xfinity, with the reward of a 200.00 amazon gift card. To this date I havent recieved anything in an email or anything of that matter. Does anyone have the same problem?

I paid in full for my iPhone 14 Pro, yet my phone is still locked. The store initially told me that once I paid in full, it would automatically unlock. Later, they changed their statement, saying it would take 24 hours. It has now been almost a week, and the store claims they raised a ticket and ask

Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band).  The xfinity assistant is useless.  I have rebooted the xb8 multiple times, but that does not solve my problem.  I login to the xb8

I have one Comcast.net account that I use daily. I keep getting notices that it will be closed due to inactivity.     Help!

Every 5-10 minutes or so, my ms will go from ~20ms to 800ms and then right back down, happens in a second. This becomes extremely disruptive when gaming, streaming, or even just talking in voice chats because everything freezes during that second. It never cuts out my internet so Xfinity sees i

Can I wipe my 3 set top boxes and have xfinity remotely reimage? My 3 set boxes have been hacked and Xfinity does not seem understand that this is a problem. Reimage will allow a fresh start without my hacker.  So this is my last attempt at a fix before getting a new venfmdor. Xfinity support

I ordered xFi Complete four days ago but have received no update aside from initial order confirmation. I thought it would be shipped to me, though while ordering I wasn't given the option to have it shipped or to pick it up at the store. Do I have to go the store since I need to return/exchange my

I enrolled in a temporary service plan and paid the $50 to activate. Today however, the $50 payment is posted to my account but just as a regular one-time payment, the payment plan and monthly payment details are not reflected on my account, and service has been disconnected. It is impossible to con

My Xfinity bill is going to increase over 50% in the next billing cycle. I am not interested in continuing my internet service if I can't have the price lowered. I looked at the offers available to me and none of them appealed to me. I have an internet only plan, which is what I want to stick to. I

Hello, Is the g34 arris modem compatible with xfinity? I only see the g36 on the list and it's $100 more. 

what is going on ? every other month someone try to cancel my service  i get an email saying cancal service  I did NOT . it's been happening over and over again  someone using my identity to keep changing my internet service 

I worked in phone customer service as my first job. I get it-- customers can be crazy. But the fact that I've been brought to tears in frustration at just trying to reach a single human to talk to is infuriating. Xfinity should be ashamed. So, I own my own modem/router. I just need to know why my I

I am missing several channels from the grid on XFinity Stream. The channels that are there tell me I need to subscribe even though I am a subscriber. I have tried emptying the cache and reinstalling the app. What gives?

I've called repeatedly for a half hour and I cannot be connected to a live customer service rep. I don't want the virtual assistant but the automated voice keeps ignoring that I'm saying no.