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Impossible to cancel my services

Its been almost a week and a half of trying to cancel my services. Even went in person to a store and they refused to help me until I came back and tried again. Then I received a cancellation "Request" instead of just cancelling the service, but when I check my account in the Xfinity website my subs

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3.7K

29

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Official Solution

COMCAST E-MAIL SERVER DOWN - ALL 2024 AND HALF OF 2023 EMAILS DISAPPEARED

When I looked at my phone this morning it showed 20+ emails. A half hour later when I went to read my e-mail - they were all gone. I checked several other folders and ALL EMAILS FROM 2024 PLUS EMAILS GOING BACK TO JUNE of 2023 are GONE!!!!  I looked online and the Comcast e-mail server is down

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3.4K

39

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Comcast Pedestal

We purchased our home 3 years ago. We always have a difficult time pulling out of the driveway onto the access street because of the location of the Comcast pedestal. It is positioned in the inside corner of my driveway and the access road. I usually need to drive onto my neighbors yard to clear the

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No audio on MSNBC Streaming 12/2/23

The audio is working on the television for MSNBC but not streaming on my iMac or iPhone here in Eugene, OR. Can someone weigh in on this?

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429

8

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No MASN

Well after 35 years as a Comcast loyal customer it may be time to switch to DirectTV streaming, I watch the Nationals and Orioles baseball games. I do not want to pay extra for the MASN access.

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3K

21

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Xfinity stream still down for my Samsung 2021 TV (Error:TVAPP-00148)

I haven't been able to watch xfinity stream after an update to it around Jan. 20. I'm completely disappointed on how this has been handled.  On the day it went out, I wasted several hours over the phone with customer reps that were clueless on what was going.  Later I found on this forum,

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2.4K

8

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Xfinity App Not Showing All Services

I have Xfinity TV, Internet, Phone and Mobile services. After a recent update, the Xfinity App now only shows my Xfinity Mobile service, when I select the Wifi tab, it only shows my 2 Set-Top Boxes as connected devices and none of the other connected devices (mobile phone, tablet, PC, and other IoT)

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33

2

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I'm unable to connect to a specific website due to timeout.

I have Xfinity Superfast internet, with my own cable modem(Motorola MB8611 DOCSIS 3.1) and switch/router (Linksys WRT1900AC).  I'm hosting Wordpress site on my web hosting company (not locally) and after completing a vulnerability scan on my site using wpscan.  I'm no longer able to acces

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27

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Axs TV removed from the line up?

I went to look for something to watch and yesterday, Axs TV was on channel 897. This morning, I went to look again, and it's gone. I did search and find it on 1613, but I don't usually go up that far to find it. Why was it removed from the 897 channel designation? This makes ZERO sense to get rid

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1.3K

6

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Internet Continually Dropped Due to Hardware

My internet would drop multiple times a day for almost a month. After working through some troubleshooting and restarting my connection and hardware it would come right back. I was then told I would get a new router/modem, which they didn't actually put the order in, and wasn't able to get straighte

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27

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Slower speeds after Xfinity modem/router upgrade

My last Xfinity modem started causing error messages in my antivirus saying that Xfinity's certificates were expired. When I talked to an Xfinity representative regarding this, they said I needed a new modem. I thought this was strange, but I complied. I was charged for the replacement modem as a ne

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468

4

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Platinum member cannot (re)activate Peacock Premium after changing accounts.

Perhaps similar to some other forum posts, I am a Platinum Rewards member and cannot (re)activate my Peacock Platinum Reward. My case is perhaps a bit different in that I was able to activate and use it in the past and it had shown on my bill for a previous account as an Add-On. A little less than t

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Sending Emails Fail after Required Comcast Password Update = authentication rejected

Comcast required me to update my Comcast password for security reasons when trying to log in to their site on 12/5/2023. It had to be done from the main account holder account and not from the individual sub-email accounts. This was done for two accounts. I also updated the passwords on the accounts

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3.5K

25

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Tranferring service to renter from owner.

I recently (early this month) got Xfinity wifi in my home to run my sprinkler system. The home will now have a new renter. They are getting a new xfiniti account. Is there a way for me to transfer my equipment to them?. I am out of state so difficult to go back and pick up equipment and turn it in

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18

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Placed phone calls

I have Xfinity land line phone. I was online to look at my call history to look up a phone number that I recently called. While I was there, I found that there are a lot of placed calls from my number that I didn't make. This one number, over and over, I went back as far as Dec 8 and stopped so I'm

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2.4K

11

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Closed

Xi6 box question

I love how responsive this box is to remote control commands, and the fact that it can do Dolby Vision is definately an upgrade too. My set up has an XG1V4  (DVR) 4k box and the Xi6 box. My questions are: 1) Why is the Xi6 box behind the other box by about 15 seconds,(this is separate fr

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36

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Collections notice?

Just received this text: Welcome! You will now receive texts from Credit Management, a Debt Collector on behalf of Comcast Cable#OfMsgsVariesMsg&DataRatesMayApply Info: https://s-url.pro/rk2mTL844-745-6612To optout reply STOP Reached out to billing support and they couldn’t find anything that w

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25

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Channels Freezing

I have experienced this over and over again in the past 30 days. The picture freezes for about 30-60 seconds and then starts back up. This happens on multiple occasions and channels. Sometimes it just gets a picture distorted instead of freezing. Why is this happening and is anyone else experiencing

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130

4

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Closed

New modem

I can not get my new modem to connect. Old modem works fine. It is a new modem from xfinity.

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75

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Your Xfinity account is already linked to another Peacock account.

Decided to come to the forums in hopes of finding a resolution to my issue. I have called, been called, and done numerous chats with Xfinity and peacock.  In the beginning of the month my premium subscription to Peacock magically disappeared and every time I logged into the service it was requ

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57

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