I want to change my wifi name and password, but the xfinity app does not show the Wifi option at the bottom of the screen. I only have Overview, Services, and Account options. Even when I click services, wifi is not an option. I've also tried using the Admin Tool using my PC, and it will not allo

And it's a problem I don't need. For the second time in the last 3-4 months I've had a huge data spike almost twice my normal usage.  Even more suspicious is the fact that my past months have also doubled in their reported usage, after the fact.  If I had gone over the data cap in those

Like others, I have secondary accounts that are requiring password resets but it says I have to call XFINITY. Still on hold so thought I would try here.  If an Xfinity person could assist, that would be great.

The audio is working on the television for MSNBC but not streaming on my iMac or iPhone here in Eugene, OR. Can someone weigh in on this?

I receive Peackock Premium thru Xfinity Rewards. I also have Flex. I read that I am unable to upgrade to Peacock Premium Plus thru Xfinity or thru Peacock at this time. This appears to be true but thought I'd check with your team. Thank you.

My wife tried to access her email this afternoon and was directed to reset her password. She was directed to a screen that only says: "Need help resetting your password? You can reset your password by connecting to your home WiFi network and visiting xfinity.com/password. If you still need help,

Went to store 7/22 to upgrade during this latest iPhone promotion. The sales associate evaluated my trade in device and based on model and condition (my phone was in perfect condition and to be safe i took photos and a video of the phone turning on just before going to the store) assured me i would

How many complaints does it take before Xfinity/Comcast deals with the issue of intermittent sound dropout or provde an explanation???? It is ONLY on NBC, hapoens during programs and commercials!! It is happening all over your service territory in Illinois!!  Have even aggregated all og the co

I am signed up with the United States Postal Service Informed Delivery Service. I had been receiving their daily emails without issue until 2-3 months ago when they stopped coming. On the USPS site my settings are correct, and I've followed all the troubleshooting steps they provided. But I still am

A few days ago I manually paused one of the devices on my home network. I set it to pause until I unpaused it. The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. Then, suddenly, the device lost all internet access and I started getting web pages telling me that

I have been trying to remove channels that I no longer use such as MGM+, Showtime, The Movies Channel, and Netflix from my subscription/billing. I have been unable to change my plan as my rates continue to go up without warning. This has been taking up hours of my time to figure out how to change/al

With todays application I have applied for ACP 3 times, each time after being approved I called in to relay this information to a live person and I also gave them the approval number. I was told each time that it would be handled, and each time this was not the case. Today I made yet another atte

January 2023 we changed our Comcast home service. St that time, the company (comcast) offer us and relayed to us that we qualified for 2 free iPhone 12's. When the billing started in February 2023, I saw that we were being charged $33 a month each per phone. Contacted customer service and received b

I'm currently trying to set up a Ring 2 doorbell, which only connects to a 2.4 ghz frequency. When going through the setup, it couldn't see my network. I have an xfinity gateway (not a pod), and so I went and split the wifi signal to try and see if it could see it that way. I named the two networks

Let me preface this by saying that an Xfinity tech came out to my address, checked my equipment, and verified it was fine. He identified an issue with signal from the circuit, replaced the coaxial connectors, and it was fine. For a week. I've been having speed issues for the last month, on and off

Receiving this error message in the Stream app on my Samsung TV. Sorry! Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today! The app had been recently working fine without problems. Did a recent update break it? I've alre

Hello I've signed up Comcast many years ago and have not used it since I moved about 5 years ago. I just moved back to an area where there's comcast xfinity and have tried to set up my new xfinity service. I have picked up my new Xfinity Internet Essentials modem but now I'm unable to create a new x

Thanks for nothing Xfinity! Forcing us to upgrade just to watch our local baseball team and other local sports.  Leaving you after 20 years.  Hello Fubo.

When I replace batteries on my XR15 remote, the remote backlighting does not come on when I move it. It only comes on when I touch a key.  Same thing happened last year but after I asked about it on Community, it started to work..  I received a new XR15 from Xfinity last Friday but I am u

I've been dealing with xfinity chat for the pass three months to get my regular bill of $59.99 per month restored. Woke up one day and it is now $85+. If you look at my billing history im always late paying my regular 59 because i cannot afford it so I end up paying $65 because of late fees. Now the