I've only had this happen while using Paramount+ but after a couple episodes I'll start getting the Xfinity "hint" popping up on how to exit the app. It just repeats over and over even if I leave the app and open something new until I reboot my TV.

I am missing one entire day of emails - 12/29/22. They are not in Trash or Spam. They are not recoverable. Help!

There are a couple of shows we've been watching On-Demand for several years, and they were always free. For one of them, the new  2023 season had two episodes for free, but the third episode is "pay".  The previous seasons are all still free.  For the other, the two episodes of the n

I don't understand why you are unable to add a 2nd remote to the new 4K XG1v4-A box. My wife and I would like to share remote control on our TV. I don't understand this restriction. We have always been able to use 2 remotes.

I received a text message AND an email thanking me for a purchase I did NOT make. The email said: "If you didn't make this purchase, please click here to chat with Xfinity Assistant", but that just takes me to the computer generated "Xfinity Assistant" which does NOT have any options for helping me

I am hoping someone here can help me troubleshoot this issue. For months, my internet connection has been randomly dropping multiple times per day. Today, I looked into the modem logs (CM2000) and this is what I see over and over. Any analysis or advice would be much appreciated - I work from home a

Hi I'm wondering why there are now ads on a show I purchased the season for. It's still airing, but it wasn't that way before nor would I have bought it if was advertised as such. Also, episode release changed from 24 hrs to 1 week now for some reason and no one in support can tell me why.

Hello, I clicked the button to upgrade my TV DVR box a while ago and it said it would be shipped in 3 to 5 days.   It's been a week and the order confirmation just says" in progress". ( Still not shipped)  How can I get confirmation on whether the order went through successfully and

Receiving this error message in the Stream app on my Samsung TV. Sorry! Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today! The app had been recently working fine without problems. Did a recent update break it? I've alre

I received a call yesterday about updating my router from someone identifying themselves as being from Xfinity . I was walking out the door so I asked them to call me back today. They did and said that they had been trying to send security updates to my router that were not going through. He had me

hi, i wanted to check with xfinity if it is possible to set up gigabit internet at my parent's house. when i went to check what was available there, i noticed that there's no slot for an coaxial cable there. please let me know what are the options i have for getting half decent wifi there. i'm posti

Hello- I have received a notification that my Xfinity service will be canceled tonight, and I did not request this. Is there someone who can help?

I have been with xfinity mobile / internet since May 2021. Pay bills on time and have 800+ credit score.  Tyring to upgrade my device on a monthly payment plan but not allowed to and being asked to pay for the device in full.  Tried to do it online and 5 different customer service represe

In January I went to your local store and transferred the service of my address to another person. Today I found that I was charged in February, March and April, while he was also being charged. This should not happen and I want to get refunded.

Hi, This morning I received an email notice that my Xfinity service will be terminated by the end of the day today. It seems unlikely to be fraud since it contains my full home address. I have read similar things happening to people when someone tries to sign up for service at their address. What

Hello Everyone , My Spam folder has been empty for a while now , did something change or is it my settings ? I just found it kind of odd … any comments would be much appreciated . Thanks Very Much 📪

My dog got my tv remote and I need a replacement. How do I go about that?

I cannot receive email on my account. This started Tuesday morning. I chatted with Tech Support last night but they could not solve the issue. They said I would get a call, but I never did. I have tried on iPad, iPhone, Outlook 365 and the Xfinity email web page and get the same result.

I recently bought a house and we are moving this weekend, I need to change the address of the service please! I don't need a technician help to reinstall it :/ I just want to change the address to my new home.

Can I use the weekend $1 reward for a movie on Paramount+?