I recently purchased a refurbished Arris Surfboard SBG10 off of Amazon. It seems to be in perfect condition and all the front lights work. I can set it up in the Surfboard app and connect to its signal; however, when I connect it redirects me to Xfinity's captive Wifi page and I don't have internet

If your customer support tells your customers that they will receive a refund, you should honor your word. Yes, I have screenshots of the conversation, but it does not matter. In fact I was told by the CS that I spoke to morning admitted that the person lied and may be fired. Who says or does that?

I have a large bee hive in Comcast box in my backyard. How do we get rid of it? They have stung neighbors and yard workers and are preventing some necessary repairs. Please help! David

I just installed and activated my new Netgear CM3000 modem but status says connection is poor due to low downstream power. I rebooted several times, checked cable connections for tightness, but nothing has any effect: Cable Connection Cancel Apply

I just "upgraded" my internet plan through a promotion that was sold to me when I asked for a new remote. This was a huge mistake. My internet speeds are now ridiculously slow. They were much faster before. I had similar problems before. The tech came, said the line outside was bad, also said the mo

Recently I had 2 comcast email accounts stop working on my Office 2019 outlook program. it continues to ask for password even though it is correct. I have tried multiple steps suggested in numerous articles and on this community to remedy the issue however it will not connect to the server. I can co

ok last post was deleted half way through, not sure why!!! lol!! the other day my partner received a text from xfinity say there were video issues and they need to check our equipment and gave dates. she replied. they show up on time, lol [Edited: "Language"]! i answer the door and can i help? tech

I have been calling for 3 years - since my original internet was installed upon move in to have something done about the bees that are living in the pedestal of my back yard. Every time a tech is sent out, I'm told he is the wrong guy for the job and they'll send someone else out. I wait. Nothing ha

I am unable to get ahold of anyone who can assist me with setting up a separate line of service at my home address. There is already one Xfinity gateway and service issued to this address and am going to set up another just for me entirely with my own modem and router as well. It IS POSSIBLE to have

On 06/25/2024 Metv toons channel will be launched, will Xfinity be carrying it and will it be on my account. If not then when will it be made available?

We have moved out of the service area and I paid off my wife’s iPhone 15 on 6/1/24 of $813.77 only later to find out that the money was processed as paying a bill rather than it being a device pay out. Now, they keep saying I can’t get my device unlocked because there is still a balance; though I pa

Hello, Could anyone please help me figure out how to switch to unlimted data? I signed up few day ago with Xfinity, and I would like to see if that's something possible.

Since last week, when using Pandora thru my X1 box it will freeze after playing a few songs.

I received an email that I was at 90% of my data for the month, but that I would not be charged as I had not gone over in the past 12 months.  I thought this was great as I had just acquired a new PC and the overage was a one time issue due to having to re-download a large volume of apps. 

So I can view Newsmax channel 1115 via my Xfinity X1 box on my LG television just fine, but I cannot see the channel listed in the list of channels on the TV. I have to type in the channel number to view the station. The channel is listed in the channel list accessed via the Xfinity remote, but is a

Our Internet was restored Friday night after hurricane beryl but now Monday morning it’s gone again and I’ve tried to call and there’s no update and they keep hanging up on me. I understand that there is a lot going on After this hurricane, but the customer service is not acceptable. Someone could

Contract expiring 8/12 can we review options for current internet speeds in my area.

I don’t want to use Xfinity assistant. I just want to file a complaint with corporate. How do I do this? TIA

Here's the revised version of your paragraph: --- Hurricane Beryl knocked my power out on 7/08/2024, and it was restored later on 7/15/2025. The initial restoration time was supposed to be 4:40 PM on that day, but since then, it has been constantly changing. As of now, on 7/21/2024, it still says th

Hi, I want to cancel my Xfinity internet service but I keep getting the message "There aren't any chat agents available right now" from Xfinity Assistant. I also submitted a cancellation form but didn't receive a call back. Is there any way to just cancel this online?