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ANSWERED: What is two-step verification with Xfinity?

Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and

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ANSWERED: Top 10 Internet Security Tips from Xfinity

Help secure your devices, your personal information, and your family against online threats with easy-to-use internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear. Security tips SOCIAL ENGINEERING Don’t be fooled by social engineering. Soci

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Xfinity Watchathon 2021

Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more!   Xfinity customers can watch thousands of episodes and hundreds of movies on d

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ANSWERED: Xfinity Sports Blackout Information

Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way – live in HD on your TV, streaming online and even through Xfinity On Demand It's important to remember, however, that

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ANSWERED: How to solve these common Xfinity TiVo Error Codes

***Created by our Community*** GSM-1 Error Message: "Unable to retrieve DiscoveryConfiguration object, failed to retrieve scan configuration from AVSDB" Explanation: AVSDB is an external database that holds all information for autodiscovery to complete. Error means that the Cardio server coud

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ANSWERED: Learn about what a home network is and why you need one.

​A home network is a group of devices — such as computers, game systems, printers, and mobile devices — that connect to the internet and each other. Home networks connect in two ways: A wired network, which connects devices like printers and scanners with cables A wireless network, whic

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ANSWERED: How to download and get started with the Xfinity Home App?

Download and Install the Xfinity Home App The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices. What You'll Need Xfinity ID and password Apple (iOS 11+) or Android (OS 6+) device DifficultyEasy Installing the App Access t

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ANSWERED: Xfinity Home Phone Features Quick Reference Guide

​ ​​Depending on your Xfinity Voice plan, you can access to up to 11 of the most popular calling features: Three-Way Calling* Anonymous Call Rejection* Call Forwarding* Call Forwarding Selective* Call Return* Call Screening* Call Waiting Caller ID Caller ID Blocking per Call Caller ID with Call Wai

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ANSWERED: How to fix the "One moment please with ref code s0a00" error?

​ ​ ​Question​ ​ ​ ​I am given the message "one moment please with ref code s0a00". It usually occurs around prime time and on the same few channels. What does this mean?​ ​ ​ ​ ​ ​ ​ ​ ​ ​Answer​ ​ ​ ​ ​ ​***Created by our Community***​ ​ ​ ​ ​ ​ ​ ​ ​ ​If you have the S0A00 error message i

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ANSWERED: What is Video Description and how do I turn it on/off?

​Question:​ ​ ​ ​ ​ ​What is Video Description and how do I turn it on/off?​ ​ ​ ​ ​ ​Answer:​​ ​ ​ ​ ​ ​ What is audio description?Audio description: Refers to audio-narrated descriptions of key visual elements of programming inserted within natural pauses in dialogue. Mak

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ANSWERED: How to Troubleshoot Your Xfinity Internet Connection

​​Find out how to fix common issues with your internet and WiFi connection.Before you start troubleshooting, make sure your device is connected to your in-home WiFi network and not the Xfinity WiFi Hotspot. TRY THIS FIRST If you have an xFi Gateway, start by running a full network test in the Xfi

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ANSWERED: Why am I getting calls with my contact info?

​​​​ ​ ​ ​ ​ ​​​​Question​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​Why am I getting calls with my name and telephone number on my caller ID?​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​Answer​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​

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ANSWERED: How to Replace the Batteries in Your Xfinity Home Devices?

When some devices' batteries begin to expire, a low-battery alert displays on: The Xfinity Home app and your touchscreen if you subscribe to Xfinity Home Pro Protection. The Xfinity app if you subscribe to Xfinity Home Self Protection. Replace the battery within two weeks of receiving the alert.

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ANSWERED: How do I use Xfinity Mobile's Phone Finder?

With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required – all Xfinity Mobile phones are configured for Phone Finder to work out of the box. Voice commands to f

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ANSWERED: How much energy do Xfinity set top boxes use?

​ ​​Question​ ​How much energy do Xfinity set top boxes use? ​ ​Answer Comcast is committed to creating the sustainable devices of tomorrow. In 2013, we joined with other leading, multichannel video programming distributors to launch a historic TV Box energy conservation agreement.As part of ou

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ANSWERED: How to Make International Calls with Xfinity Voice?

​​​​​ ​ ​ ​ ​ ​ ​​​​​Question​​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​​ ​​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​​How do I call internationally with my Xfinity Home Phone or Xfinity Mobile?​​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​ ​​​​​ ​ ​ ​ ​ ​ ​​​​​Answer​​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​​ ​​​​​ ​ ​

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ANSWERED: What is MLB EXTRA INNINGS and how to get it on Xfinity?

​ ​ ​ ​ ​ ​ ​ ​ What's MLB EXTRA INNINGS? Catch out-of-market games with MLB EXTRA INNINGS. Get live scores and advanced stats right on your TV with Xfinity X1 along with access to MLB.TV to stream every out-of-market game live or On Demand on your favorite devices. What you'll need You'll

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ANSWERED: How to set up your Home Page when using Windows 10 EDGE

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​ ​ ​If using Windows 10's browser EDGE, you will need to do the following to set your homepage.​ ​ ​ ​Click the "3-Dot menu"​​ (…) on the address bar, then​​ ​​Settings.​ ​In the left menu, click Start, home, and

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ANSWERED: What are the Xfinity TV Wireless TV boxes?

X1 Wireless TV Box FAQs With an X1 Wireless TV Box (XiOne,* Xi5, and Xi6), you can watch live TV through your in-home Xfinity network without a coaxial cable connection. X1 Wireless TV Boxes also have the same functionality as other non-DVR X1 devices. For more information on Xfinity Flex stream

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ANSWERED: Tips for troubleshooting your Xfinity Internet connection

​***Created by our ​​ Community Experts​​***​ ​ ​ ​ ​ ​If you are experiencing any problems with your Comcast internet connection, the suggestions below may provide some assistance with identifying and potentially resolving the issue. If you are still experiencing any connection issues after fo

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