Xfinity Support's profile

Official Employee


60 Messages

Wednesday, May 22nd, 2019 1:00 PM


ANSWERED: Xfinity Military Rewards



Does Comcast have special offers for members of the military?




At Comcast, your military service matters to us. In gratitude for your service, we have a special customer offer if you're currently serving in the military or if you're a veteran: a one-time $50 Visa Prepaid card.

For more information about how to redeem this offer, visit  


Does Comcast have a special offer for members of the military?
To honor those who have served our country, we've created a process to help us identify and reward currently serving and veteran members of the military. Such customers who complete our verification process will receive a $50 Visa Prepaid card.

Who is eligible?
To be eligible for the special offers, you must be a Comcast customer and a member of the military community. Comcast employees are not eligible.

I’m an Xfinity customer. How do I apply for the special offer?
You can verify your military service at to receive the military appreciation offer. You'll need sign in with your Xfinity ID and have a valid email address. Your email address will allow us to contact you with your approval status and provide instructions on how to redeem your special offer. You may be asked to provide a form of ID to verify your military status if we cannot instantly process your application.

What if I’m not an Xfinity customer yet?
Purchase any offer online, by phone or in an Xfinity Store, then go to once your services have been installed to apply and verify your military status. Access Xfinity offers online or contact us.

Why do I have to go through a verification process?
Our military appreciation offer is reserved specifically for members of the United States military. To obtain this special offer, a very short verification process is required.

How long does it take to verify my eligibility?
For most service members, it’s instant. However, we may require additional details to verify eligibility for others.

How long does it take to receive these offers?
After your application has been processed and your military status has been approved, the Visa Prepaid card will be mailed to the Comcast account holder within 6-8 weeks of military status verification and expires in 180 days.

What kind of proof do you require to verify service?
Most customers are instantly verified by providing a few details regarding their service. If we need additional information, we accept a wide variety of readily available and accepted forms of documentation; the complete list is provided during the registration process. We're looking for official documentation that clearly shows your first and last name, a date of birth or discharge/retire date, and a clear affiliation with the military. We strongly suggest you cross out any sensitive information on the documentation that you send to us.

Does Comcast hire members of the military?
Yes! You've built your military career around serving others. At Comcast NBCUniversal, you can continue that path, whether through service to our communities, service to our customers, or continued service to the country. You can find jobs near you at

I have questions that aren't covered here. Can you help me?
Yes. You can call us at 1-800-948-8174. If you need to leave a message, we'll return your call on the next business day.



Hiring Our Military

Our tradition of hiring and supporting the military community began with our founder, World War II U.S. Navy veteran Ralph Roberts, and has continued to today. Whether you’re a member of the military community beginning your civilian career, a veteran entrepreneur accelerating your business, a military spouse, or an organization working on behalf of local military initiatives, we hope you’ll join us in supporting those who have dedicated their lives to service.

From continuing your education to unique benefits, Comcast NBCUniversal is an employer that provides a place for military community employees to thrive in their careers.

When you're a part of our team, we want to make sure that you're taken care of, regardless of where and when you're serving. We’re also dedicated to supporting Military Spouses in their professional development and have a number of benefits and programs to specifically assist them in a successful career transition with Comcast NBCUniversal.

Additional Resources

Military Service Offers FAQs

Comcast Careers Military

Military FAQs

Supporting Our Veterans

Our Military Community

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
No Responses!
forum icon

New to the Community?

Start Here