ANSWERED: Xfinity Military Rewards
Does Comcast have special offers for members of the military?
To honor those who have served our country, we have created a process to help us identify and reward active (currently serving and reserves), retired, and veteran members of the military. Such customers who complete our verification process will receive a $25 Xfinity coupon which can be used to rent or purchase movies or as a credit toward their bill. Also, verified customers who signed up for residential Xfinity service with a term agreement on or after January 1, 2018 will receive a $100 Prepaid Visa Card.
You can verify your military service at xfinity.com/military to receive the military appreciation offer. You will need to provide your Comcast core services account number, an acceptable form of ID to verify your military status, and a valid email address. Your email address will allow us to contact you with your approval status and provide instructions for how to redeem your special offer.
Note: New customers who purchased an online exclusive military offer on xfinity.com do not need to re-verify status.
If you received the confirmation email that your acceptable form of military identification was accepted after submitting it to xfinity.com/military, you will automatically receive a $25 Xfinity coupon. An Xfinity coupon is an electronic coupon that can be redeemed for Xfinity On Demand rentals/purchases or as a credit to your monthly Comcast bill. After your application has been processed and your military status has been approved, we will send you an email within 10 days showing you how to redeem and activate the coupon. You will have 60 days after you receive the email to use the coupon.
As for your Visa Gift Card, customers can track the status of their reward on My Account or via the Xfinity Reward Center at www.xfinityrewardcenter.com. When accessing the Xfinity Reward Center, customers can search by entering their billing address, primary phone number or account number on the home page. You can also call 1-800-526-3268 between 8:30 AM and 5:00 PM ET from Monday through Friday for status updates.
Frequently Asked Questions
Why do I have to go through a verification process?
Our military appreciation offer is reserved specifically for members of our United States Military. To ensure only customers who meet the required conditions are able to obtain this special offer, we have a very short verification process to qualify you.
What kind of proof do you require to verify service?
We accept a wide variety of readily available and accepted forms of documentation; the complete list is provided during the registration process. We are looking for official documentation that clearly shows your first and last name, date of birth or discharge/retire date, and a clear affiliation with the military. We strongly suggest you cross out any sensitive information on the documentation you send to us.
Can an authorized user or spouse submit the necessary paperwork on behalf of the member of the military in order to receive these offers?
Yes. An authorized user or spouse may submit the verification information on behalf of the member of the military.
Can you tell me more about how an Xfinity Coupon works?
An Xfinity coupon is an electronic coupon that can be redeemed for Xfinity On Demand rentals/purchases or as a credit to your monthly Comcast bill. After your application has been processed and your military status has been approved, we will send you an email within 10 days showing you how to redeem and activate the coupon. You will have 60 days after you receive the email to use the coupon.
How will these offers be fulfilled?
For Visa prepaid card eligibility and fulfillment information, please see Visa Prepaid Card.
I have questions that aren't covered here. Can you help me?
Yes, you can start a new post your questions in the most appropriate board. You can also call us at 1-800-948-8174. If you need to leave a message, we will return your call on the next business day.
Internet Essentials Expanded to Include Low-Income Veterans
We’re proud to expand our Internet Essentials program to low-income veterans across our service area. You can qualify if you are a verified veteran and receive state or federal assistance.
Find out if you're eligible for Internet Essentials by looking at the checklist below:
- Must be a low-income veteran.
- Must receive federal or state public assistance.
- Do not have outstanding debt to Comcast that is less than a year old. Veterans with outstanding debt more than one-year-old may still be eligible.
- Live in an area where Comcast Internet service is available but not subscribed to it within the last 90 days.
This is an addition to our existing Internet Essentials program that provides affordable Internet with no credit check, no installation fees, no term contract, 15 Mbps speed, and in-home WiFi included for eligible customers. Eligible Individuals include:
To apply for our Internet Essentials Program, see here. If you still need help setting up your service, call us at 1-855-8-INTERNET (1-855-846-8376).
Not sure how to get started with your new Internet connection? Concerned about online safety and security? Or maybe you'd like to learn about the best education and employment resources. Explore the Learning Center for free tutorials and more here.
Eligible veterans (and all other Internet Essential customers) can get a desktop or laptop computer for $149 99 + tax, see here for more details.
Hiring Our Military
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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