At Xfinity, we’re proud to offer exclusive benefits for those who serve, including discounts on mobile plans, flexible line fees, streaming services, and Xfinity Rewards Diamond member status, our highest tier available.
Looking to become a confirmed military customer? Visit xfinity.com/military to get started.
Already a confirmed military customer? Here’s more information about the benefits available to you:
- Xfinity Rewards Diamond status: We’ll automatically upgrade your Xfinity Rewards member eligibility to Diamond — our highest tier available.
- With Diamond status, you’ll have access to even more unique experiences and special perks, including a subscription to Peacock Premium at no extra cost for Xfinity Internet customers.
- If you’re not already a member, we encourage you to sign up. Join Xfinity Rewards for free.
- It will take approximately 10 business days for newly verified military members to be upgraded to Diamond tier. You will receive an email once it’s complete.
- One unlimited Xfinity Mobile line included with Xfinity Internet for two years:
- To add Xfinity Mobile to your internet plan or an unlimited line to your existing mobile plan, visit xfinity.com/mobile. Xfinity Internet is required.
- You will see the discount within one to two billing cycles.
- Note: Military customers already receiving an unlimited Xfinity Mobile line included with their Xfinity Internet service will not be eligible for another included line — limit one unlimited line per customer.
- NOW TV included for one year: To add NOW TV to your plan, visit xfinity.com/nowtv and log in with your Xfinity ID.
- NOW TV requires Xfinity Internet (NOW Internet is not eligible)
- To access this exclusive NOW TV offer, the account needs to be verified as military. Allow up to 10 days after verification to access the offer.
- Flexible line fees: Relocating where Xfinity Internet is not available but want to keep Xfinity Mobile? Don’t worry — we’ll waive the Mobile-Only access fee to keep you connected.
These offers expire December 31, 2024.
FAQs
Does Xfinity have special benefits for members of the military?
We’re proud to offer exclusive benefits for those who serve, including discounts on mobile plans, flexible line fees, streaming services, and Xfinity Rewards Diamond member status, our highest tier available. Don’t miss out — visit xfinity.com/military to get started.
Who is eligible?
Xfinity customers who fit into any of the following categories:
- Active duty
- Veteran/retired military
- Gold Star family
- Spouse/family member in the household of someone with the criteria mentioned above
I’m an Xfinity customer. How do I apply to receive military benefits?
To start, visit xfinity.com/military to confirm your military status. You will need to sign in with your Xfinity ID, have an acceptable form of military ID, and a valid email address to start the confirmation process.
What if I’m not an Xfinity customer?
It’s easy to build a plan with Xfinity! Visit xfinity.com or call us at 1-800-XFINITY. Once you become an Xfinity customer with your services installed, visit xfinity.com/military to confirm your military status.
Why do I have to go through a confirmation process?
This confirmation process is in place to confirm military status and ensure that these benefits are exclusively available to those who have served. The process will only take a moment. Visit xfinity.com/military to get started.
What kind of proof do you require to confirm my military status?
We accept a wide variety of readily available forms of documentation; the complete list is provided during the registration process. Visit xfinity.com/military to get started.
How long does it take to confirm my eligibility?
For most service members, it’s instant. However, we may require additional details to confirm eligibility.
Does Comcast hire members of the military?
Yes! Our tradition of hiring and supporting the military community began with our founder, World War II U.S. Navy veteran Ralph Roberts, and has continued today. Visit jobs.comcast.com/programs/military to learn more.
I’m still waiting for my $180 virtual prepaid card. Can you help me?
For those that requested a prepaid card prior to November 21, 2024, once your military status is confirmed and you requested a virtual prepaid card by visiting xfinity.com/military, please allow 14-16 weeks for fulfillment. You should have received an email from yourcard@xfinityincentivetracker.com with your virtual prepaid card once fulfilled.
How do I sign up for Xfinity Rewards and use the Diamond level status?
For those already enrolled in Xfinity Rewards, your account will be automatically upgraded to Diamond within two weeks of verifying.
If you need to sign up for rewards or to learn more about Xfinity Rewards, visit xfinity.com/rewards. Please allow two weeks for the automatic upgrade to Diamond.
I have questions that aren't covered here. Can you help me?
Yes. You can call us at 1-833-231-6446.
I have moved. Does my military verification move along with me?
No. If you moved after you verified your military status, you will need to reverify under your new account and address.
Can I combine the included unlimited line for two years with other line offers?
No, but you can combine the offer with current device promos that are offered. Limit one included line per account.
I am not seeing the NOW TV promotion when I go online to add it.
Please allow up to 10 days after verification to have NOW TV included for a year.
No Responses!