ANSWERED: Xfinity Military Rewards

***Updated 9/1/2026***

Xfinity is proud to offer exclusive benefits for those who serve in the military. 

This includes:

• Discounts on mobile plans.
• Flexible line fees.
• Streaming services.
• Automatic updates for Xfinity membership to Diamond tier status, the highest tier.

Looking to become a confirmed military member? See xfinity.com/military to enroll.

Already a confirmed military member? Here are the details on your benefits:

• Xfinity membership: You’re automatically upgraded to Diamond membership status. This gives you access to exclusive discounts, special perks, and unique experiences.
  • It takes about 10 business days for newly verified military members to get the Diamond tier upgrade. You get an email once it’s complete.
• One Unlimited Xfinity Mobile line included with Xfinity Internet for 24 months:
  • To add Xfinity Mobile to your internet plan, or an Unlimited line to your existing mobile plan, go to xfinity.com/mobile. You must have Xfinity Internet.
  • The discount applies to mobile lines only. It does not apply to tablet or smartwatch lines.
  • You will see the discount within one to two billing cycles.
  • Verified military customers are eligible for one free line per account.
• NOW TV included for one year: That’s $20 per month savings! Access over 125 live channels and On Demand content from Animal Planet, Discovery, Hallmark, NBC News, and more. To add NOW TV to your plan, go to xfinity.com/nowtv. Then, log in with your Xfinity ID.
  • You must have Xfinity Internet (not NOW Internet) to get NOW TV post-paid.
  • To gain this exclusive NOW TV offer, the account must be verified as military. It may take up to 10 days after verification to gain the offer.

These offers expire September 30, 2026.

FAQs

Who is eligible?

Active Xfinity members who are:

• Active duty.
• Reservists.
• Veteran/retired military.
• Gold Star family.
• Spouse/family member in the household of someone with the above criteria.

I’m an Xfinity member. How do I apply to get military benefits?

To start, go to xfinity.com/military. From there, you can confirm your military status. You must:

• Sign in with your Xfinity ID.
• Have an acceptable form of military ID.
• Have a valid email.

What if I’m not an Xfinity member yet?

It’s easy to sign up! Go to xfinity.com or call 1-800-XFINITY. Once you sign up, go to xfinity.com/military to get started.

Why is there a confirmation process?

This confirms your military status and makes sure the benefits are offered to those who have served. The process only takes a moment. Go to xfinity.com/military to get started.

What kind of proof do you need to confirm military status?

Xfinity accepts a wide variety of documentation. The full list is shown in the registration process. Go to xfinity.com/military to learn more.

How long does it take to confirm eligibility?

For most service members, it’s instant. However, Xfinity may need more details to confirm eligibility.

Does Xfinity hire members of the military?

Yes! The tradition of hiring and supporting the military community began with Xfinity's founder, World War II U.S. Navy veteran Ralph Roberts. Go to jobs.comcast.com/programs/military for more.

How do I learn about Xfinity membership and use the Diamond level status?

Those who serve in the military have their Xfinity membership accounts automatically upgraded to Diamond within two weeks of verifying.

To learn more about Xfinity membership, go to xfinity.com/membership. Please allow two weeks for the automatic upgrade to Diamond.

I have questions related to my military verification that are not answered here. Can you help me?

Yes. You can call Xfinity at 1-833-231-6446.

I moved. Does my military verification move with me?

No. If you moved after you verified your military status, you must verify with your new account and address.

Can I combine the included Unlimited line for two years with other line offers?

No, but you can combine the offer with current device promos we offer. Limit one included line per account.

I am not seeing the NOW TV promotion when I go online to add it.

Please allow up to 10 days after you are verified to have NOW TV included for a year.

I disconnected a line from Xfinity Mobile that has a discount. Can I get the discount if I reconnect?

No, the military service benefits discount is no longer eligible to be reapplied.

I have Internet Essentials. Am I eligible for the free Xfinity Mobile line?

Yes. If you meet our military verification requirements, you still meet the offer eligibility with Internet Essentials.