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Wed, Jun 19, 2019 2:00 PM

ANSWERED: X1 Accessibility Features and Benefits for Customers with Disabilities

Learn which features of XFINITY X1 can provide a more accessible TV experience for XFINITY customers with disabilities.


X1: Key Accessibility Features and Benefits

X1 offers the below key accessibility features that set X1 apart from other TV Box platforms.

If you've got X1, you've got these features! To get X1 or to get help and support with using these accessibility features, just reach out to the   Comcast Accessibility Support Center for Customers with Disabilities.

You can learn more about these features and watch video demonstrations at



Voice Guidance

X1 talks.  Voice Guidance - the X1 talking guide - speaks on-screen text and options aloud to help you navigate through screens and menus. The feature empowers customers who are visually impaired or have difficulty reading and comprehending the X1 interface to navigate it independently. Voice Guidance is only available on the X1 Operating System from XFINITY. Learn more about the  X1 Talking Guide Voice Guidance Feature.



X1 Voice Remote

X1 listens.  With the X1 Voice Remote, you can use simple voice commands to change channels, search for shows, enable closed captioning and more. Just say things like “Watch NBC,” “Show me movies about sharks,” “what should I watch?” and much more. The Voice Remote is only available on X1. See  to learn more.



Video Description

X1 narrates.  Video description is a secondary audio program with a narrator that describes what’s happening on the screen, including actions, facial expressions, scene changes, graphics and on-screen text.

Video description is available on all XFINITY TV Boxes. With X1, video description is easier than ever to turn on or off.   Learn more about video description



Enhanced Closed Captions

X1 transcribes.  Enhanced closed captioning settings give you control over the style of your closed captions - the on-screen transcription of the dialogue and sound effects on the show you’re watching. Ensure caption readability with options like font size, style and color, background color and opacity and more.

Enhanced closed captions are available on all XFINITY HD TV Boxes. With X1, closed captioning options are easier than ever to find and change. Learn more about  Closed Captioning on X1.

Eye-Control Remote

X1 eye control. This feature gives people with physical disabilities like spinal cord injuries or amyotrophic lateral sclerosis (ALS) the ability to navigate their television using only their eyes. Xfinity X1 eye control is a web-based remote for tablets and computers that pairs with an existing eye gaze system and allows viewers to change the channel, set a recording, search for a show and more, all with a glance.


X1 eye control is free and uses a web page remote control that works seamlessly with existing eye gaze hardware and software, Sip-and-Puff switches and other assistive technologies. To make X1 eye control work, Xfinity customers visit and use their credentials to pair the web-based remote with their set-top-box.  From that point forward, each time the customer gazes at a button, the web-based remote sends the corresponding command to the television.


With X1 eye control, customers can:

  • Change the channel, launch the guide, search for content, set a recording and more, without assistance
  • Turn on the X1 Sports App which brings real-time sports scores and statistics into the screen right alongside the in-game action
  • Access X1’s Accessibility menu which controls closed captioning, video description and voice guidance
  • Use their gaze to type out voice commands like “watch NBC” or “action movies”


Eye Control.PNG

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