ANSWERED: X1 Accessibility Features and Benefits for Customers with Disabilities
X1: Key Accessibility Features and Benefits
If you've got X1, you've got these features! To get X1 or to get help and support with using these accessibility features, just reach out to the Comcast Accessibility Support Center for Customers with Disabilities.
You can learn more about these features and watch video demonstrations at xfinity.com/accessibility.
X1 Voice Remote
Video description is available on all XFINITY TV Boxes. With X1, video description is easier than ever to turn on or off. Learn more about video description.
Enhanced Closed Captions
Enhanced closed captions are available on all XFINITY HD TV Boxes. With X1, closed captioning options are easier than ever to find and change. Learn more about Closed Captioning on X1.
X1 eye control. This feature gives people with physical disabilities like spinal cord injuries or amyotrophic lateral sclerosis (ALS) the ability to navigate their television using only their eyes. Xfinity X1 eye control is a web-based remote for tablets and computers that pairs with an existing eye gaze system and allows viewers to change the channel, set a recording, search for a show and more, all with a glance.
X1 eye control is free and uses a web page remote control that works seamlessly with existing eye gaze hardware and software, Sip-and-Puff switches and other assistive technologies. To make X1 eye control work, Xfinity customers visit xfin.tv/access and use their credentials to pair the web-based remote with their set-top-box. From that point forward, each time the customer gazes at a button, the web-based remote sends the corresponding command to the television.
With X1 eye control, customers can:
- Change the channel, launch the guide, search for content, set a recording and more, without assistance
- Turn on the X1 Sports App which brings real-time sports scores and statistics into the screen right alongside the in-game action
- Access X1’s Accessibility menu which controls closed captioning, video description and voice guidance
- Use their gaze to type out voice commands like “watch NBC” or “action movies”
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