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Tuesday, April 14th, 2020 9:00 AM


ANSWERED: How to get Hulu on Xfinity X1 and Xfinity Flex

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The Hulu app is available to all Xfinity Flex and eligible Xfinity X1 customers!

Hulu is a popular subscription over-the-top (OTT) video service for streaming TV shows and movies from many broadcast and cable networks and studios.

Hulu gives you access to shows from ABC, NBC, FOX, A&E and many more networks, plus exclusive Hulu Originals likeThe Handmaids Tale, Ramy, Little Fires Everywhere, Marvel’s Runaways and Dollface.

To access the Hulu app, you’ll need:

  • A compatible streaming TV Box with Xfinity Flex service, or a compatible X1 TV Box (RNG150 and Pace XG1v1 aren’t compatible) with Xfinity TV service.
  • Xfinity Internet service (any level).
  • A subscription to one of Hulu’s plans.

If you need troubleshooting help for the Hulu app or have questions about pricing, see our Hulu App FAQs.

Get to the Hulu App on X1 or Flex

You can get to the Hulu app in a few ways.

The X1 screen with the Hulu tile highlighted is displayed.

To find Hulu in the X1 and Flex Apps menus, you can:

  1. Press the xfinity button on your remote.
  2. SelectApps.
  3. Go to Hulu.

You’ll also see Hulu TV shows and movies in your search results if you’re browsing on X1 or Flex.

Launch the Hulu App

Once you’ve chosen Hulu from the X1 or Flex Apps menu or said “Hulu” into your Voice Remote, the app will launch.
Hulu welcome screen.


  1. ChooseLog in to use your existing Hulu login information to sign in to the Hulu app on Flex or X1. You can also select Start Your Free Trial on your TV Box/streaming TV Box to sign up for new Hulu subscription.
    Log in and start your free trial options on bottom left.

  2. If you chose Log in, select either Activate on a computer to use your computer to log in to Hulu or Log inon this device to complete the process on your TV.
    Activate on a computer and log in on this device options on bottom left.

    • To activate on a computer, go to and, when prompted, enter the code that appears on your TV.
      Activate on a computer screen with code on bottom left.

    • To activate on a TV (by selecting Log in on this device), you’ll be asked to enter your Hulu credentials.
      • Select the Show option if you’d like to view the password as it’s entered.
      • Note: Forgot your Hulu username or password? Go to Click Log in, then click Forgot your email and password?

        The Hulu login screen is displayed.

  3. You’ll have the option to select an existing email or enter a new one. Then, enter your Hulu password.

    Option to sign up with an existing email or a new email.

    Email confirmation screen

  4. You’ll be asked to choose a user profile to start watching Hulu. Once you pick one, you’ll go to the Hulu home screen.

Hulu Home Screen and Playing a Show

Once you’ve signed into Hulu, choose Hulu from the X1 or Flex Apps menu or say “Hulu” into your Voice Remote to be taken to the Hulu home screen.
Hulu TV show screen with different watch options on the top navigation bar.

From the top navigation bar, you can select Hulu Picks, Unwatched in My Stuff, TV, Movies and more.

After selecting a show or movie, you'll see a description of the program and the Start Watching button. For saving and keeping track of your favorite shows and movies within the Hulu app, add them to your favorites list by clicking+ My Stuff.
Hulu TV episode screen with Start watching and My Stuff options on the bottom left.

Go Directly to a Hulu Movie or Series From X1 or Flex

In the X1 or Flex menu, after selecting a movie or show, you can be taken directly to the program without going through the Hulu home screen.


If you’re signed into the Hulu app and you pick a movie on X1 or Flex that's available on Hulu, select the Play On Hulu button. The app will launch and begin playing the movie.
X1 movie option with Play on Hulu button on the bottom left.

Press the Exit button on your remote to leave the movie and go back to the X1 or Flex menu.


If you open the episode guide on X1 or Flex for a series available on Hulu, you can choose Sign-In/Sign-Up to launch the app.
X1 TV episodes screen with Sign In/Sign Up option on the bottom left.

Follow the process for signing in from the Log In to Hulu on a Computer or a TV section.

Watch Live TV (Must Have or Sign Up for Hulu + Live TV Subscription)

Flex and Choice TV customers are able to access their Hulu + Live TV subscription from the Hulu app. Once you’ve signed up for Hulu + Live TV or signed into Hulu, select Live from the top navigation bar in the Hulu app.

On the Hulu homescreen, Live is shown as the second tab from the left on the top of the screen.

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