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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through Xfinity My Account online.

Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses.


Link Accounts

LINK YOUR XFINITY ID TO AN ACCOUNT

You can link your Xfinity ID to an account by accepting an invitation from the account’s Primary user to join it. If you’re the Primary user, see How To Add and Invite Users to Your Xfinity Subscriber Account for details.


You’ll receive the invitation via email, text message or both. If the personal email address or mobile number is the same one used on your Xfinity ID, you’ll be prompted with the option to link your accounts, or continue with creating a new profile. If the personal email address or mobile number is different from the one used on your Xfinity ID, you can still sign in with your password to link accounts.


Note: If you do not wish to link your accounts, choose Create a New Profile instead to create a separate Xfinity ID for your new account.


  1. Click the Get Started button in the email or text message invitation you received. You’ll be asked to enter the street address on the account you’re linking to.
    The account page says You've been invited to join an Xfinity account with a purple Get started button on the lower left.

  2. You may be asked to confirm some details about the account you’re linking to, like the street address on the account. Once finished, click Continue.
    The Welcome to Xfinity page is displayed with a field to confirm the street address and a Continue button below.

    • As you type in your street address, the field will auto-populate.
    • Find your address from the list of options provided.

  3. Click the Link Accounts button and sign in with your existing Xfinity ID to link your accounts.
    Xfinity linked account screen

  4. You’ll then be taken to a confirmation screen that'll ask you to choose which account you’d like to access.
  5. Click the circle next to your desired service address, then click Continue to be signed into that account.
    The select the account you want to access page is displayed with a blue Continue button at the bottom.

    Tip: If you’d like to set a preferred account to view every time, check the box next to Remember this selection next time I sign in before clicking Continue.


LINK TO AN ACCOUNT WITHOUT AN XFINITY ID

You can also link accounts that don’t yet have an Xfinity ID to your Xfinity ID in My Account.

  1. Open My Account online in your web browser.
  2. On the Settings page, click Linked Accounts under Account Details.
    Linked Accounts is the third option below Account Details.

  3. Click the + Link Account option.
    The Link Accounts page is displayed.

  4. You’ll be asked to provide information about the account you wish to link.


    'We just need a little more information

    • As you type in your street address, the field will auto-populate.
    • Find your address from the list of options provided.

  5. Once finished, you should receive a confirmation message that the accounts are now linked.


Unlink Accounts

You can also view the accounts your Xfinity ID is linked to:

  1. Select Settings at the top of your My Account homepage.
    Settings appears to the far right of the banner at the top of the My Account homepage.

  2. Select Linked Accounts (under Account Details).
    Linked Accounts appears under the Account Details list.

  3. To unlink from an account, select Edit next to the desired account, then select Unlink.
    The Linked Accounts page is displayed.

  4. Then, select Unlink.
    The Linked accounts page is displayed with an option to Unlink accounts.

  5. You’ll be asked to confirm you’d like to unlink the account. Select Unlink Account to finish.
    'Unlink account' option screen

You can’t unlink from the account you’re currently viewing. After unlinking, you'll no longer have access to Xfinity Services or My Account for that account.


To regain access, the primary user for the account will need to add you as a user. If there are no users left on the unlinked account, you can tap Link Account in the Linked Accounts section of Account Details on the Settings page, or go to xfinity.com/getstarted to re-add the unlinked account.


In addition, a primary user can unlink any secondary users from their account by selecting the option to Remove them from the Users view in My Account. See How to Remove an Xfinity ID for more information.



Switch Between Linked Accounts

If you have multiple Xfinity accounts that are linked to your Xfinity ID, there are a couple ways to switch between them.



HOW TO SWITCH BETWEEN YOUR ACCOUNTS IN THE XFINITY MY ACCOUNT SITE

  1. Sign in to My Account online.
  2. Click your account number near the top right of any page and select the account you wish to see.
    Account number at the top right of the Overview section

HOW TO SWITCH BETWEEN YOUR ACCOUNTS IN THE XFINITY MY ACCOUNT APP

  1. Sign in to the Xfinity My Account app on your mobile device.
    Don’t have the app? Download the app for Apple or Android devices now.
  2. Upon sign-in, you’ll be prompted to select the account you would like to access. If you check the box for Remember this selection the next time I sign in, your account selection will be saved for the next time you sign in.
    Screen to select an account to access

  3. Once you’ve made your selection, you’ll be directed to theOverview screen for the selected account.
    Account Overview screen for the selected account

  4. Once signed in, you can switch accounts from the Account Information section on the home screen by selecting the right arrow> next to your name.
    The right arrow appears to the right of the user's name on the Overview page.

    Or you can switch accounts by selecting the Settings icon on the top left hand corner of the Overview screen.
    The Settings icon is a stylized gear that appears in the top left corner of the Overview screen.

  5. Click Switch accounts to switch to one of your linked accounts.
    • From the Account Information screen:
      Account Information screen

    • From Settings:
      The Switch Accounts option appears as a blue button on the bottom of the More Settings screen.


HOW TO SWITCH ACCOUNTS IN XFINITY XFI, THE XFINITY STREAM PORTAL, XFINITY HOME AND XFINITY MOBILE

Your primary account is displayed by default. To change the account selected in these apps, one option is to change your primary account. This can be done online via the Xfinity My Account website by selecting Manage or Link Accounts in the navigation bar displayed after clicking on your account number.

The Manage or Link Accounts option is selected from the dropdown menu.

Then, you can view all your accounts and choose a primary account you wish to set as a default across your Xfinity apps (Stream, xFi, Xfinity Home, etc.) by selecting the Make This Default option.

The Linked accounts page is displayed.

For xFi and the Xfinity Stream portal, you’ll also be prompted to select your account when signing in. Select the account you’d like to access and click Continue to view that account. If you’d like to switch accounts later, you can sign out and then sign back in to pick another account.

App view of account picker of linked accounts.

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