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Thursday, August 20th, 2020 9:00 AM

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ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online.

Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses.

Link accounts

LINK YOUR XFINITY ID TO AN ACCOUNT

You can link your Xfinity ID to an account by accepting an invitation from the account’s Primary user to join it. If you’re the Primary user, see how to manage user roles and permissions on Xfinity accounts for details.

You’ll receive the invitation by email, text message, or both.

  • If the personal email address or mobile number is the same one used on your Xfinity ID, you’ll be prompted with the option to link your accounts, or continue with creating a new profile.
  • If the personal email address or mobile number is different from the one used on your Xfinity ID, you can still sign in with your password to link accounts.

Note: If you don't want to link your accounts, choose Create a New Profile instead to create a separate Xfinity ID for your new account.

  1. Click the Get Started button in the email or text message invitation you received.
    Screenshot of the account page. The account logo is in the upper left corner. The Get started button is purple and towards the bottom of the screen.

  2. You may be asked to confirm some details about the account you’re linking to, like the street address, mobile phone number, or email address on the account. Once finished, click Continue.
    Screenshot of the Xfinity welcome page. There is a field towards the bottom with the street address. The Continue button is blue and at the very bottom.

    • As you type in your street address, the field will auto-populate.
    • Find your address from the list of options provided.

  3. Click the Use Existing Profile button and sign in with your existing Xfinity ID to link your accounts.
    Screenshot of the welcome page with a greeting across the top. A blue button to confirm use of this existing profile is towards the bottom. An option to create a new profile instead is hyperlinked beneath the button.

  4. You’ll then be taken to a confirmation screen that'll ask you to choose which account you’d like to access.
  5. Click the circle next to your desired service address, then click Continue to be signed into that account.
    The select the account you want to access page is displayed with a blue Continue button at the bottom.

    • Tip: If you’d like to set a preferred account to view every time, check the box next to Remember this selection next time I sign in before clicking Continue.

LINK TO AN ACCOUNT WITHOUT AN XFINITY ID

You can also link accounts that don’t yet have an Xfinity ID to your Xfinity ID on xfinity.com. If you don’t need instructions, click here and then sign in with your Xfinity ID and password.

  1. Sign in to xfinity.com in your web browser.
  2. Click the Account icon and then select Account and Identity.
    Screenshot of the account options within xfinity.com. The list includes Billing, Account and Identity, Move to new address, and Support. There are also options to Check Email, Check Voicemail, Watch TV Online, or Sign out - found at the bottom of the page.

  3. Click Xfinity ID and Security.
    Screenshot of your information with the Primary account ID listed at the top. There are two options: one is Xfinity ID and Security and the other is Account Communications.

  4. Scroll to the Your Accounts section and click Manage and link accounts.
    Screenshot of the Manage and link accounts option in the Your Accounts section.

  5. Under the Your linked accounts section, click Link Account.
    Screenshot of Your linked accounts options. On the left side there is a circle with a plus symbol inside. This is how to link an account.

  6. You’ll be asked to provide information about the account you wish to link.
    Screenshot of the Let's Find Your Account page. Two radio buttons allow you to search for your account. The top option is for Mobile phone number. The bottom options is for Social Security number. The Continue button is blue and at the bottom of the page.

    Screenshot requesting more information. There's a field where you can enter your street address. You can choose between Continue and Cancel at the bottom.

    • As you type in your street address, the field will auto-populate.
    • Find your address from the list of options provided.
  7. Once finished, you should receive a confirmation message that the accounts are now linked.

Unlink accounts

You can also view the accounts your Xfinity ID is linked to after you sign in to xfinity.com. If you don’t need instructions, click here and sign in with your Xfinity ID and password.

  1. Click the Account icon and then select Account and Identity.
    Screenshot of the account options within xfinity.com. The list includes Billing, Account and Identity, Move to new address, and Support. There are also options to Check Email, Check Voicemail, Watch TV Online, or Sign out - found at the bottom of the page.

  2. Click Xfinity ID and Security.
    Screenshot of your information with the Primary account ID listed at the top. There are two options: one is Xfinity ID and Security and the other is Account Communications.

  3. Scroll to the Your Accounts section to see the accounts you are linked to and then click Manage and link accounts.
    Screenshot of Your Accounts. The name of the account and associated address will be listed. At the very bottom is a circle with a plus symbol inside it - this will allow you to Manage and link additional accounts.

  4. To unlink from an account, click Unlink next to the desired account.
    Screenshot of Your accounts that are linked. The Unlink option is the right-most clickable option within an account section. You also have the option to make this selection the default account. If you need to go back, that button is at the very bottom of the page in the lower right corner.

    • Note: If the account you want to unlink is currently the Default account, click the Make This Default link for one of your other accounts and then proceed.
  5. You’ll be asked to confirm you’d like to unlink the account. Select Unlink Account to finish.
    Screenshot of pop-up that appears, asking Are you sure? The Unlink Account button is beneath this. It is blue and on the right. If you want to Learn more, click the white button on the left.

Notes:

  • You can’t unlink from the account you’re currently viewing.
  • After unlinking, you'll no longer have access to Xfinity services or xfinity.com for that account.
    • To regain access, the Primary user for the account will need to add you as a user.
  • If there are no users left on the unlinked account, go to xfinity.com/getstarted to re-add the unlinked account.
  • A Primary user can unlink any Secondary users from their account by selecting the option to Remove from Account located in the Account and Identity section on xfinity.com.

See how to remove an Xfinity ID for more information.

Switch between linked accounts

If you have multiple Xfinity accounts that are linked to your Xfinity ID, there are a couple of ways to switch between them.

HOW TO SWITCH BETWEEN YOUR ACCOUNTS ON XFINITY.COM

  1. Sign in to xfinity.com.
  2. Click the Account icon and then select Billing or Account and Identity.
  3. Click the Account icon again and select Switch account.
    Screenshot of the account options within xfinity.com. The list includes Billing, Account and Identity, Move to new address, and Support. There are also options to Check Email, Check Voicemail, Watch TV Online, or Sign out - found at the bottom of the page.

  4. On the next page, select the account you want to access and click Continue.
    Screenshot of the options to select the account you want to access. There are radio buttons along the left and a black Continue button at the very bottom.

HOW TO SWITCH BETWEEN YOUR ACCOUNTS IN THE MY ACCOUNT APP

Note: TheXfinity My Account app is going away soon. Switch to the Xfinity app by downloading it free from Google Play or the App Store, or texting "APP" to 266278.

  1. Sign in to the Xfinity My Account app on your mobile device.
    • Don’t have the app? Download the app for Apple or Android devices now.
  2. Upon sign-in, you’ll be prompted to select the account you would like to access.
    Screenshot of the Select Account page. There are radio buttons along the left for you to select the account you want to access. The Continue button is blue and at the very bottom.

    • If you check the box for Remember this selection the next time I sign in, your account selection will be saved for the next time you sign in.
  3. Once you’ve made your selection, you’ll be directed to the Overview screen for the selected account.
    Screenshot of the Account Overview information for the selected account. There is a welcome message at the top and account information below, including payment due.

  4. Once signed in, you can switch accounts from the Account Information section on the home screen by selecting the right arrow > next to your name.
    Screenshot of the account Overview. The right arrow appears to the right of the user's name on the Overview page.

    Or you can switch accounts by selecting the Settings icon on the top left hand corner of the Overview screen.
    Screenshot of the account Overview page. The Settings icon is a stylized gear that appears in the top left corner of the Overview screen.

  5. Click Switch accounts to switch to one of your linked accounts.
    • From the Account Information screen:
      Screenshot of the Account Information page where you can change your password, view the account number, create an account nickname, and confirm service and billing addresses.

    • From Settings:
      Screenshot of the options found in More. The Switch Accounts option appears as a blue button on the bottom of the More Settings screen.

HOW TO SWITCH ACCOUNTS IN THE XFINITY APP

  1. Upon logging into the Xfinity app, if you have two or more active accounts linked to your Xfinity ID, you’ll be prompted to choose between accounts when signing in. Select the account you’d like to access and press Continue to switch to that account.
    Screenshot of the accounts list linked to an Xfinity ID. You can choose one account. The Continue button is at the bottom.

  2. If you want to switch to another account later (or are already logged into the Xfinity app), select the Account tab on the bottom navigation bar and scroll to the bottom to select the Switch Accounts button.




  3. From there, you’ll be prompted to choose the account you want to access. Select Continue to switch to that account.
    Screenshot of the accounts list linked to an Xfinity ID. You can choose one account. The Continue button is at the bottom.

HOW TO SWITCH ACCOUNTS IN THE XFINITY STREAM PORTAL OR XFINITY STREAM APP 

Your primary account is displayed by default. To change the account selected in these apps, one option is to change your primary account. This can be done online under the Your accounts section located a tcustomer.xfinity.com/#/settings/account/linked-accounts.

From here you can view all your accounts and choose a primary account you want to set as a default across your Xfinity apps (Xfinity, Xfinity Stream, Xfinity Home, etc.) by selecting the Make This Default option.

Screenshot of Your accounts page. Each account appears in a list on the Your accounts page. To the right of each one, you can select Make This Default.

For the Xfinity Stream portal, you’ll also be prompted to select your account when signing in. Select the account you’d like to access and click Continue to view that account. If you’d like to switch accounts later, you can sign out and then sign back in to pick another account.

Screenshot of the Xfinity app. You can select the account from a list and click the black Continue button at the bottom of the page.

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