ANSWERED: How to Link, Unlink, and Switch Between Multiple Xfinity Accounts

Need to link, unlink or switch between your accounts? You can use your Xfinity ID to manage multiple accounts through xfinity.com online.

Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses.

Link accounts

LINK YOUR XFINITY ID TO AN ACCOUNT

You can link your Xfinity ID to an account by accepting an invitation from the account’s Primary user to join it. If you’re the Primary user, see how to manage user roles and permissions on Xfinity accounts for details.

You’ll receive the invitation by email, text message, or both.

• If the personal email address or mobile number is the same one used on your Xfinity ID, you’ll be prompted with the option to link your accounts, or continue with creating a new profile.
• If the personal email address or mobile number is different from the one used on your Xfinity ID, you can still sign in with your password to link accounts.
  
  

Note: If you don't want to link your accounts, choose Create a New Profile instead to create a separate Xfinity ID for your new account.

1. Click the Get Started button in the email or text message invitation you received.
   
   
   
2. You may be asked to confirm some details about the account you’re linking to, like the street address, mobile phone number, or email address on the account. Once finished, click Continue.
   
   
   
   • As you type in your street address, the field will auto-populate.
   • Find your address from the list of options provided.
     
     
3. Click the Use Existing Profile button and sign in with your existing Xfinity ID to link your accounts.
   
   
   
4. You’ll then be taken to a confirmation screen that'll ask you to choose which account you’d like to access.
5. Click the circle next to your desired service address, then click Continue to be signed into that account.
   
   
   
   • Tip: If you’d like to set a preferred account to view every time, check the box next to Remember this selection next time I sign in before clicking Continue.
     
     

LINK TO AN ACCOUNT WITHOUT AN XFINITY ID

You can also link accounts that don’t yet have an Xfinity ID to your Xfinity ID on xfinity.com. If you don’t need instructions, click here and then sign in with your Xfinity ID and password.

1. Sign in to xfinity.com in your web browser.
2. Click the Account icon and then select Account and Identity.
   
   
   
3. Click Xfinity ID and Security.
   
   
   
4. Scroll to the Your Accounts section and click Manage and link accounts.
   
   
   
5. Under the Your linked accounts section, click Link Account.
   
   
   
6. You’ll be asked to provide information about the account you wish to link.
   
   
   
   
   
   • As you type in your street address, the field will auto-populate.
   • Find your address from the list of options provided.
7. Once finished, you should receive a confirmation message that the accounts are now linked.

Unlink accounts

You can also view the accounts your Xfinity ID is linked to after you sign in to xfinity.com. If you don’t need instructions, click here and sign in with your Xfinity ID and password.

1. Click the Account icon and then select Account and Identity.
   
   
   
2. Click Xfinity ID and Security.
   
   
   
3. Scroll to the Your Accounts section to see the accounts you are linked to and then click Manage and link accounts.
   
   
   
4. To unlink from an account, click Unlink next to the desired account.
   
   
   
   • Note: If the account you want to unlink is currently the Default account, click the Make This Default link for one of your other accounts and then proceed.
5. You’ll be asked to confirm you’d like to unlink the account. Select Unlink Account to finish.
   
   
   

Notes:

• You can’t unlink from the account you’re currently viewing.
• After unlinking, you'll no longer have access to Xfinity services or xfinity.com for that account.
  • To regain access, the Primary user for the account will need to add you as a user.
• If there are no users left on the unlinked account, go to xfinity.com/getstarted to re-add the unlinked account.
• A Primary user can unlink any Secondary users from their account by selecting the option to Remove from Account located in the Account and Identity section on xfinity.com.
  
  

See how to remove an Xfinity ID for more information.

Switch between linked accounts

If you have multiple Xfinity accounts that are linked to your Xfinity ID, there are a couple of ways to switch between them.

HOW TO SWITCH BETWEEN YOUR ACCOUNTS ON XFINITY.COM

1. Sign in to xfinity.com.
2. Click the Account icon and then select Billing or Account and Identity.
3. Click the Account icon again and select Switch account.
   
   
   
4. On the next page, select the account you want to access and click Continue.
   
   
   

HOW TO SWITCH BETWEEN YOUR ACCOUNTS IN THE MY ACCOUNT APP

Note: TheXfinity My Account app is going away soon. Switch to the Xfinity app by downloading it free from Google Play or the App Store, or texting "APP" to 266278.

1. Sign in to the Xfinity My Account app on your mobile device.
   • Don’t have the app? Download the app for Apple or Android devices now.
2. Upon sign-in, you’ll be prompted to select the account you would like to access.
   
   
   
   • If you check the box for Remember this selection the next time I sign in, your account selection will be saved for the next time you sign in.
3. Once you’ve made your selection, you’ll be directed to the Overview screen for the selected account.
   
   
   
4. Once signed in, you can switch accounts from the Account Information section on the home screen by selecting the right arrow > next to your name.
   
   
   Or you can switch accounts by selecting the Settings icon on the top left hand corner of the Overview screen.
   
   
   
5. Click Switch accounts to switch to one of your linked accounts.
   • From the Account Information screen:
     
     
     
   • From Settings:
     
     
     

HOW TO SWITCH ACCOUNTS IN THE XFINITY APP

1. Upon logging into the Xfinity app, if you have two or more active accounts linked to your Xfinity ID, you’ll be prompted to choose between accounts when signing in. Select the account you’d like to access and press Continue to switch to that account.
   
   
   
2. If you want to switch to another account later (or are already logged into the Xfinity app), select the Account tab on the bottom navigation bar and scroll to the bottom to select the Switch Accounts button.
   
   
   
   
   
3. From there, you’ll be prompted to choose the account you want to access. Select Continue to switch to that account.
   
   
   

HOW TO SWITCH ACCOUNTS IN THE XFINITY STREAM PORTAL OR XFINITY STREAM APP 

Your primary account is displayed by default. To change the account selected in these apps, one option is to change your primary account. This can be done online under the Your accounts section located a tcustomer.xfinity.com/#/settings/account/linked-accounts.

From here you can view all your accounts and choose a primary account you want to set as a default across your Xfinity apps (Xfinity, Xfinity Stream, Xfinity Home, etc.) by selecting the Make This Default option.

For the Xfinity Stream portal, you’ll also be prompted to select your account when signing in. Select the account you’d like to access and click Continue to view that account. If you’d like to switch accounts later, you can sign out and then sign back in to pick another account.