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ANSWERED: Changing the Descriptive Audio default language on Xfinity XR2 Remote

***Created by our Community***       I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated,

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ANSWERED: Troubleshooting your XFINITY Internet connection when the US/DS lights are blinking

​Qu​​estion​ ​ I have no Internet access. ​​I've noticed that the US and DS buttons on the modem are blinking, which they didn't do before. What does this mean?​ ​ ​ ​Answer​​ ​ ​***Created by our ​​ Community Experts​​***​ ​ ​ ​The modem's lights are a visual indicati

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ANSWERED: What is the Xfinity Regional Sports Fee and Frequently Asked Questions

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

​​​How To Turn Xfinity WiFi Home Hotspot On or Off​​​​ ​​ ​​ ​ ​ ​Your Xfinity Wireless Gateway broadcasts an additional “​​xfinitywifi​​” network signal, creating an extension of the Xfinity WiFi network right in your home.​ ​ ​ ​ ​ ​We designed this feature for you and this service is

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ANSWERED: How to make a payment to your Comcast account.

Question How can I make/modify my Comcast payment?     Answer   There are many convenient ways to pay your Xfinity bill. Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online. You can also chat with X

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ANSWERED: 10 things you can do right now to fix your internet

***Created by our Community Experts***       Xfinity Forums Troubleshooting page: https://forums.xfinity.com/t5/Your-Home-Network/Xfinity-Internet-Connection-Troubleshooting-Tips/td-... Reddit: r/Comcast_Xfinity https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgeba

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Xfinity Watchathon 2021

Starting Tuesday, April 27, 2021 and continuing through Monday, May 3, 2021, the biggest week in television history is back! Watch the best shows and movies from HBO Max, Showtime, Starz, Hulu, Epix, AMC+ and more!   Xfinity customers can watch thousands of episodes and hundreds of movies on d

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ANSWERED: Xfinity Sports Blackout Information

​Xfinity is your home for the most live sports, giving you access to the sports you love when and where you want. As an Xfinity TV customer, you can enjoy more sports your way – live in HD on your TV, streaming online and even through Xfinity On Demand It's important to remember, however, tha

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ANSWERED: How to get Netflix on your Xfinity X1 or Xfinity Flex TV box?

If you’re eligible, you can view Netflix programming on Xfinity X1 and Xfinity Flex. To find the Netflix app, just say “Netflix” into your Xfinity Voice Remote or click the Netflix tile in the apps menu. Note: If you have X1 service and don’t see the tile, you don’t h

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ANSWERED: How do I use Xfinity Mobile's Phone Finder?

​With Xfinity Mobile's Phone Finder feature, you can locate a misplaced Xfinity Mobile phone in your home with just the sound of your voice. There is no setup or app installation required – all Xfinity Mobile phones are configured for Phone Finder to work out of the box.Voice commands to find

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ANSWERED: What is the YouTube App on Xfinity X1 and how to use it

Eligibility To use the YouTube app on X1, you'll need: Xfinity Internet service A compatible X1 TV Box (excludes RNG150s) Access and Use the YouTube App To access the YouTube app, press the xfinity button on your remote control and navigate to Apps > YouTube. Using the voice remote, y

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ANSWERED: Why am I getting calls with my contact info?

​​​​ ​ ​ ​ ​ ​​​​Question​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​Why am I getting calls with my name and telephone number on my caller ID?​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​​​​Answer​​​​ ​ ​ ​ ​ ​ ​ ​ ​ ​​​​ ​​​​ ​ ​ ​ ​ ​ ​

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ANSWERED: Where to seek Malware Removal Assistance

​***Created by our ​​ Community Experts​​***​ ​ If you think your computer is infected. The first thing to do is scan your computer completely with your Antivirus and Anti Spyware programs. Be sure to save the logs. They are valuable if further help is needed.​ ​ ​ ​ ​​Communities that ca

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ANSWERED: Top 10 Internet Security Tips from Xfinity

Help secure your devices, your personal information, and your family against online threats with easy-to-use internet security tips. Print a copy for easy reference. The risks are real, but the solution is clear. Security Tips SOCIAL ENGINEERING Don’t be fooled by social engineering. Soci

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ANSWERED: X1 Accessibility Features and Benefits for Customers with Disabilities

COVID-19 and Customers with DisabilitiesWith businesses and schools closed and stay-at-home orders in effect in many areas due to the COVID-19 pandemic, we realize that customers with disabilities may be relying on our network, products and services now more than ever. Here’s an overview of Xf

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ANSWERED: Xfinity Military Rewards

Question Does Comcast have special offers for members of the military?   Answer   At Comcast, your military service matters to us. In gratitude for your service, we have a special customer offer if you are currently serving in the military or you are a veteran: a $50 prepaid card. To r

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ANSWERED: What is the Difference Between IMAP and POP - Xfinity Connect Help

Choosing either POP or IMAP can impact the way you access and manage your email. Note:To learn more about using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address, please seeEnable/Disable Third-Party Client Access to Comcast.net Email -

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ANSWERED: How to download and get started with the Xfinity Home App?

Download and Install the Xfinity Home App The Xfinity Home app is available for Apple (iPhone, iPad or iPod touch) and Android (phone or tablet) devices. What You'll Need Xfinity ID and password Apple (iOS 11+) or Android (OS 6+) device DifficultyEasy Installing the App Acce

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ANSWERED: Canon printer scan to email configuration

​***Created by our​​ ​​Community Users***​ ​ ​ ​I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth s

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ANSWERED: What is two-step verification with Xfinity?

Comcast offers two-step verification using the Xfinity app to provide extra layers of digital security and an easier sign-in experience. The Xfinity app is available for download on Apple and Android phones. The Xfinity app alerts you when someone attempts to use your Xfinity ID and

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