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ANSWERED: How to Self Install and Activate Your Internet Equipment

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​Ways To Activate Your Getting Started Kit Devices​

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​All Getting Started Kits include installation and activation information. You can find this in your Xfinity folder.​

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​Activate Your Equipment Using an App​

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​If you’re activating Xfinity xFi Pods or an​​ ​​Xfinity xFi Gateway​​ ​​(with the exception of the xFi Fiber Gateway, Arris X5001), you can use the Xfinity app for easy activation. After setup, you can use the Xfinity app for management of your home network. To determine the type of Gateway you have, check the make and model information located on the bottom of your device. You can also sign in to My Account and select​​ ​​Devices​​.​

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  1. ​Download the Xfinity app for free from​​ ​​Google Play​​ ​​or the​​ ​​App Store​​.​
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  2. ​Sign in using your Xfinity ID and password. If you don’t have one, you can create one from the sign-in page. ​
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    • ​Note:​​ ​​If you’re activating a Gateway, you might be prompted to start the activation as soon as you sign-in. If you aren’t prompted, proceed to step 3.​
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  3. ​Once you're signed in, select the​​ ​​Account​​ ​​icon from the top-left corner of the​​ ​​Overview​​ ​​tab on the Xfinity app.​
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  4. ​Select​​ ​​Activate xFi Gateway or Modem​​ ​​under the​​ ​​Devices​​ ​​section.​
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  5. ​If you’re activating xFi Pods, select​​ ​​Activate xFi Pods​​ ​​under the​​ ​​Devices​​ ​​section.​
    ​Note​​: You can also begin the activation of a Flex TV Streaming Box using the Xfinity app . For more information, see​​ ​​Xfinity Flex Activation Process Overview​​.​
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​Activate Your Equipment Online​

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​If you’re activating Xfinity Internet, Voice or any TV services other than X1, you can easily activate your equipment online.​

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  1. ​Connect your Internet, Voice and/or TV equipment and turn it on.​
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  2. ​Go online to​​ ​​Xfinity.com/activate​​ ​​for easy step-by-step activation instructions. ​​ ​
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​For additional information, see ​​Getting Started Kit Installation Videos and Guides​​ ​​or visit​​ ​​Xfinity.com/selfinstall​​. For step-by-step instructions on setting up Internet service, see​​ ​​Install and Activate Your New Gateway or Modem​​.​

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​Activate Your Equipment on Your TV​

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​If you’re activating an X1 TV Box, see​​ ​​how to activate Xfinity X1​​. Learn more about​​ ​​activating your X1 equipment​​. If you’re activating a Flex streaming TV Box, see​​ ​​Xfinity Flex Activation Process Overview​​.​

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​Additional Resources​

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​Below are some additional resources that will help you use your Xfinity services and manage your account:​

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​Need More Help with Your Self-Installation?​

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​How To Activate Your Xfinity Voice Service​

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​Find out how you can activate your Xfinity Voice service without Xfinity Internet or if your mobile device does not support the Xfinity app.​

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​Activate Your Xfinity Voice Service​

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​If you’re activating Xfinity Voice service without Xfinity Internet or your mobile device does not support the Xfinity app, you can use the steps below.​

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​Note:​​ ​​These steps apply to both Xfinity equipment and approved owned equipment. We recommend that you also consult your manufacturer’s installation guide for instructions.​

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  1. ​Place your gateway or modem.​​ ​
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    • ​Find the cable outlet most centrally located in your home.​
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    • ​Place your gateway or modem in an open area away from exterior walls, metal surfaces, microwaves and windows. ​
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      • ​Don't place it on the floor.​
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      • ​Avoid cramped spaces and anything that can block the device signal.​
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  2. ​Connect your gateway.​​ ​
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    • ​Plug the power cord into the back of your gateway and then into an electrical outlet.​
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    • ​Screw one end of the coaxial cable into the​​ ​​Cable In/RF In​​ ​​port on your gateway or modem and the other end into the cable wall outlet. ​
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      • ​Make sure this connection is finger tight.​
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    • ​If you subscribe to Xfinity Voice service, connect your telephone to the​​ ​​Tel 1​​ ​​connection on your gateway or modem using a telephone cord.​
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  3. ​Wait for your gateway or modem to be ready.​
    ​Your gateway or modem may take up to 10 minutes to be ready to activate. Make sure the lights appear as described below before moving on to the next step. Don't unplug your gateway or modem during this process. ​
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    • ​If you have an Xfinity gateway with multiple lights on the front, the​​ ​​Power​​,​​ ​​US/DS​​ ​​and​​ ​​Online​​ ​​lights should remain solid for at least one minute and the​​ ​​2.4 GHz​​ ​​and​​ ​​5 GHz​​ ​​lights should start blinking.​
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    • ​If you have an Xfinity gateway with only one light on the top, it should remain solid white for at least a minute.​
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    • ​If you have a third-party model, see the manufacturer instructions to see when your modem is ready to be activated.​
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  4. ​Establish a temporary internet connection.​
    ​Next, you need to establish internet connectivity either through WiFi or an Ethernet cable. ​
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    • ​Connect through WiFi (if your gateway/modem supports a wireless connection): ​
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      • ​Look for the​​ ​​Network Name (SSID)​​ ​​and​​ ​​Password​​ ​​printed on the side, back or bottom of your gateway or modem. ​
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        • ​The name may look like​​ ​​Home-XXXX​​ ​​or​​ ​​XFSETUP-XXXX​​.​
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      • ​Go to the WiFi settings on your WiFi-enabled device and select the​​ ​​Network Name​​ ​​from the list of available networks. Enter the password when prompted. If you're prompted to enter a PIN instead of a password, click the​​ ​​Connect Using a Security Key​​ ​​link to enter the password in the​​ ​​Security Key​​ ​​field.​
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    • ​Connect through an Ethernet cable: ​
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      • ​Plug the Ethernet cable into one of the open ports on your gateway or modem until it clicks.​
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      • ​Plug the other end into the Ethernet port of your computer.​
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      • ​The Ethernet port will light up when successfully connected.​
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  5. ​Activate your gateway or modem.​
    ​Once you've established a temporary internet connection and if you don't automatically see a welcome message to begin setup, open a web browser and go to​​ ​​xfinity.com/activate​​. Click the​​ ​​If you’re in a location with a pre-installed gateway or activating your Xfinity Voice, click here to begin​​ ​​option at the bottom of the screen. Follow the prompts to verify your Xfinity account and complete the activation process.​
    ​Note:​​ ​​When you've finished activation, your gateway or modem may restart, and it may take up to 10 minutes before you can connect to your home network.​
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  6. ​Connect to your home network.​
    ​After activation, connect your devices to your WiFi name and password for your home network, if your gateway or modem supports a wireless connection. If you replaced your Xfinity gateway and kept the same settings during activation, your previously connected devices should automatically reconnect. ​
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    • ​Go to the​​ ​​WiFi settings​​ ​​on your WiFi-enabled devices. Once you see your WiFi name appear in a list of available networks, you can connect your devices to your home network.​
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    • ​Select your home network WiFi name and connect with the password. If you changed this during activation, be sure to use the new one that you set up. ​
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      • ​Note:​​ ​​Xfinity gateways come with a built-in Xfinity WiFi home hotspot (​​xfinitywifi​​) that may take up to 24 hours to broadcast. To learn about the hotspot, see​​ ​​questions about the Xfinity WiFi Home Hotspot​​.​
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​Need More Help With Your Self-Installation?​

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​For help in Chinese, Korean, Vietnamese or Tagalog, please call 1-855-955-2212.​

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​Comcast Customer Service supports TTY/TTD. Call 711 for Customer Service if you are deaf, hard of hearing or have a hearing or speech disability. You can also visit​​ ​​xfinity.com/ASL​​ ​​for additional support.​

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​If you need further assistance, contact our​​ ​​Accessibility Support Center​​.​

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