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Wednesday, June 26th, 2019 10:00 AM

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ANSWERED: Xfinity On Demand Error Codes and Troubleshooting Steps

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​When there's a problem while you're watching Xfinity On Demand, you may get an error code and a brief message describing the issue. We apologize for any inconvenience.​

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​Please see the list below for the most common On Demand error codes and possible troubleshooting steps you can take for resolving them. If you’re an Xfinity X1 customer, you can use the​​ ​​Ask Xfinity​​ ​​search bar at the top of this page to look up the specific error code you received.​

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​In addition, if you are signed into your account, you can use the​​ ​​TV Support Tool​​ ​​to troubleshoot and refresh your Xfinity TV service in just a few steps.​

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​Most Common Xfinity On Demand Error Codes​

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​Error Code​​Error Message​
​CL-13​
​CL-0x000d​
​CL-0x0011​
​CMOD-4​
​CMOD-8​
​CMOD-54001​
​CMOD-54002​
​CMOD-0x0004​
​CMOD-0x0008​
​CMOD-0xD2F1​
​CMOD-0xD2F2​
​ERR-6​
​SRM-20​
​SRM-24​
​SRM-0017​
​SRM-8012​
​SRM-8017​
​SRM-9001​
​SRM-0x0020​
​SRM-0x000c​
​SRM-0x8012​
​SRM-0x9001​
​We're sorry, but we are experiencing an issue at the moment. Please try your selection again in a few minutes or try a different one. For more information and further assistance, please visit xfinity.com/help. Error code (****)​

​Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please​​ ​​contact us​​.​
​Error Code​​Error Message​
​CMOD-0x0007​
​ERR-7​
​SRM-8​
​SRM-65532​
​SRM-0x0008​
​SRM0xfffc​
​VM-255​
​VM-0x00ff​
​We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****)​

​Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please​​ ​​contact us​​.​
​Error Code​​Error Message​
​ERR-36895​
​ERR-36896​
​SRM-0x901F​
​SRM-0x9020​
​A subscription for this channel is required to view this program. For ordering information, visit xfinity.com/help. We apologize for any inconvenience. Error code (****)​

​Please​​ ​​contact us​​ ​​to add this package to your Comcast subscription.​
​Error Code​​Error Message​
​CL-7​
​CL-0x0007​
​ERR-0​
​We’re sorry you are having difficulty with this selection. Please try again. If the problem continues, please unplug your box for one minute and plug it back in. Visit xfinity.com/help for more information and further assistance. Error code (****)​

​Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please​​ ​​contact us​​.​
​Error Code​​Error Message​
​CL-14​
​CL-0x000e​
​SRM-8001​
​SRM-0x8001​
​We’re sorry you are having difficulty. Please retry your selection. You may also try tightening your cable connections. If the problem persists, please unplug your box for one minute. Visit xfinity.com/help for further assistance. Error code (****)​

​Please try the troubleshooting steps above to resolve the issue. If they do not resolve the issue, please​​ ​​contact us​​.​
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​If the error code you received is not listed above or if these troubleshooting steps don't fix the problem, you can contact us at any time.​

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​Additional Resources​

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​https://www.xfinity.com/support/articles/top-video-on-demand-error-codes​
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