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Mon, Dec 10, 2018 12:00 PM

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ANSWERED: Why am I getting calls with my contact info?

Question

 

Why am I getting calls with my name and telephone number on my caller ID?

 

 

Answer

 

We have received reports of this occurring on Xfinity Home and Mobile phones. This is related to a "spoofing" scam where fraudsters are using your own number to call you and others. 

 

 

We understand that the fewer unwanted phone calls you receive, the better. That’s why we offer a variety of tools and features to help combat them.

Xfinity Home Phone

Get started with Spam Blocker, where control is put into your hands as you choose which types of call to block and which to send to voicemail, helping put an end to the nuisance calls in your life.

These unwanted calls can fall into one or more of the following categories:

  • Robocalls– Automated calls playing a pre-recorded message.
  • Spam Calls– Mass calls you may receive about information you haven’t expressed interest in receiving.
  • Spoofed Calls– Calls from a caller whose name and/or telephone number has been altered so that misleading information shows up on your caller ID. This includes neighbor spoofing, where the caller changes the calling number to match the area code and part of your phone number.
  • Scam Calls– Calls made to intentionally commit a crime, like identity theft or other fraud.
  • Anonymous Calls– When the caller’s identification information is blocked entirely.

For additional information, visit theFCC Scam Glossary. The FCC describes the different types of robocall scams, spoofing scams, and more information about phone call-related consumer fraud.

We have many ways to help you control unwanted calls (and they’re available to Xfinity Voice customers at no additional charge):

  • Spam Blocker– Identify and stop unwanted calls with our new spam blocker, so you only talk to the people who matter.
  • Edge Blocking– We automatically block the following types of calls to residential voice customers at no additional charge:
    • Do Not Originate– Calls where the owner of the number has specified that the number is only used for incoming calls and not outgoing calls.
      • This includes certain inbound-only telephone numbers used by the IRS and the Social Security Administration.
    • Invalid– Phone numbers that don’t have the proper format or that have area codes that don’t exist.
  • Anonymous Call Rejection– An opt-out feature (enabled by default) that rejects phone calls if the caller has blocked their phone number and name.
  • Call Screening– You can create a list of up to 25 phone numbers from which you don’t want to receive calls.
  • Caller ID– See the number that is calling you before you answer with Caller ID.
    • Learn about Caller ID.
    • We’ve also enhanced our Caller ID feature, so it now displaysVerified(or the letterV) next to the caller’s name for certain calls, where the caller’s phone provider has verified that the call is coming from a non-spoofed telephone number.
      • This verification will also appear on your call log, voicemail, Xfinity Connect Portal and X1 TV screens when applicable.
      • Learn aboutVerified Caller ID.

You can alsoregister your telephone number(s)with theNational Do Not Call Registryto help decrease Nuisance Calls.

  • For more information on the National Do Not Call Registry visit,donotcall.gov.

 

Xfinity Mobile

Blocking numbers on iPhones

  1. Go to your Phone icon.
  2. If you've saved the number in your phone, go to the contact and scroll down to select "Block this Caller."
  3. If the number is in your recent calls, select the blue "i" icon and scroll down to select "Block this Caller."

 

Blocking numbers on Android phones

  1. Go to your Phone icon.
  2. Go to your recent calls, or your contacts list if you've saved the number already.
  3. Depending on which Android phone you have, select More, Details, or an icon with three vertical dots. Then, select Block.

 

We also always recommend that you report these type of calls (every instance) to the FTC and/or FCC; their information can be found in the article listed above.

 

 

 

Additional Resources:

https://www.xfinity.com/support/articles/voice-unwanted-calls

https://www.xfinity.com/mobile/support/article/how-to-block-robocalls

https://www.consumer.ftc.gov/

https://www.fcc.gov/consumers

https://www.fcc.gov/spoofing

https://www.usa.gov/telemarketing

https://consumer.ftc.gov/features/how-stop-unwanted-calls

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