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Sending Emails Fail after Required Comcast Password Update = authentication rejected

Comcast required me to update my Comcast password for security reasons when trying to log in to their site on 12/5/2023. It had to be done from the main account holder account and not from the individual sub-email accounts. This was done for two accounts. I also updated the passwords on the accounts

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3.7K

25

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Tranferring service to renter from owner.

I recently (early this month) got Xfinity wifi in my home to run my sprinkler system. The home will now have a new renter. They are getting a new xfiniti account. Is there a way for me to transfer my equipment to them?. I am out of state so difficult to go back and pick up equipment and turn it in

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18

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Closed

Xi6 box question

I love how responsive this box is to remote control commands, and the fact that it can do Dolby Vision is definately an upgrade too. My set up has an XG1V4  (DVR) 4k box and the Xi6 box. My questions are: 1) Why is the Xi6 box behind the other box by about 15 seconds,(this is separate fr

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40

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Collections notice?

Just received this text: Welcome! You will now receive texts from Credit Management, a Debt Collector on behalf of Comcast Cable#OfMsgsVariesMsg&DataRatesMayApply Info: https://s-url.pro/rk2mTL844-745-6612To optout reply STOP Reached out to billing support and they couldn’t find anything that w

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26

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Channels Freezing

I have experienced this over and over again in the past 30 days. The picture freezes for about 30-60 seconds and then starts back up. This happens on multiple occasions and channels. Sometimes it just gets a picture distorted instead of freezing. Why is this happening and is anyone else experiencing

Question

130

4

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Closed

New modem

I can not get my new modem to connect. Old modem works fine. It is a new modem from xfinity.

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79

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TV Box IP Address changes every second

I recently activated comcast internet and TV service. I use my own internet network equipment, and it worked fine previously on a separate Comcast account at the same address for years. The new account came with a new TV box that no longer uses a physical coax connection for service, and instead is

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20

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No internet or cable

Help!! I’m trying to get my Xfinity cable and internet back on.  It’s been a day and a half already.  Customer service was not helpful, scheduling a technician for Saturday evening!  We use internet for work, and this is probably the last chance with Xfinity unless it’s quickly resol

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24

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Closed

High error rate on one downstream channel

For some time now I have been getting a very high error rate on one downstream channel on my Arris SB8200 V6. This is accompanied by repeated errors in the error log as shown below. (I have obscured the CM-MAC address). Is this a problem with Comcast equipment, or interference from some local 591 M

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72

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Severed backyard line

The cable in our backyard was buried very shallow and was partially cut while some sprinkler lines were being installed. The internet works, but is now frequently dropping out.  I tried to get through the Xfinity chat assistant, but couldn’t find my issue.  Who do I contact to get this re

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19

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Official Solution

Stream App volume fluctuations  (low to really loud)

For the past maybe month or so there has been some very annoying and concerning volume fluctuations watching the stream app through Roku. (multiple tvs, multiple channels). It corrects itself when I hop out and go back in however late at night when I am sleeping and the volume skyrockets it wakes me

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13K

203

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Xumo stream box shuts itself off

After a 28% increase in my Comcast bill, I called customer service to see what could be done. I had a very minimal cable package but fast internet. I never had even hooked up the cable box that I got from Comcast since I didn't really need it. What they offered was a pretty good deal including a new

Question

5.6K

33

Accepted Solution

I switched internet plans and was sent unneeded gateway

With the ACP ending, I switched back to a slower, more affordable internet plan. Before making the change, an agent told me I wouldn't need new equipment.  They sent me a new gateway that is the same model I already have anyway.  What am I supposed to do now?

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16

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Error Changing Plan in App

I noticed in the app that upgrading our internet plan from 800 to 1,000 Mbps could potentially lower my bill by -13.34 a month. I tried changing it in the app, but it errored out. I tried contacting an agent through chat, and they told me they couldn’t see what I was seeing, but could reduce my bill

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12

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Closed

Issue with UPS return

I’m trying to return a cable box and modem but I’m unable to print a UPS return label. After I select the devices I would like to return I get an error that the device information is not available. The customer service app has sent me in an endless loop and I’ve been unable to speak to a person to r

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10

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Can't login to Xfinity website asks to reset password

Can't login to Xfinity website asks to reset password continually. I have other Xfinity emails and I can login to the Xfinity website without issues. It's just this one account I can't get in. When I click on the "reset password it goes to this - "Need help resetting your password? You can reset y

Question

14.2K

27

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Outage request denied during Xfinity maintenance

I work from home. No internet all day yesterday. Requested credit online. Denied during scheduled maintenance. Doesn’t make sense. Xfinity is a for-profit company. Maintaining their equipment is their cost of doing business. We pay them for their product.

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36

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Xfinity Stream suddenly stopped working on Roku

Been using Stream since beta and never had an issue with streaming until yesterday. Error message I captured was TVAPP-00287 although there may have been others as I tried various fixes. Uninstalled app, restarted Roku, reinstalled, nothing. Validated internet connection and network name. Sometimes

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40

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Netgear CM2000 Downstream Bonding Issue

Hello, noticed my downstream download light went off last week and here are the diagnostics from the modem: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SN

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37

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Emails sent to any comcast.net email is being rejected

Today I was informed that someone tried sending me an email to my comcast.net and they got a rejected email message. I then tried sending emails to multiple comcast.net emails right now from various domain emails and gmail, outlook etc and they all get rejected back immediately to the sending email

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543

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