I can send email, using Apple mail, but cannot receive Comcast emails. It says offline when I go to mail accounts.  Any thoughts? Thanks

I've been waiting for a refund on an Xfinity Mobile order for over two weeks. I've chatted, called twice, and gone to my local Xfinity Store.  Each time, I've been told the refund was approved and will be coming in a few business days.  However, I have yet to even receive a confirmation e

Starting today I am unable to watch any live TV on my Xfinity stream on my TV (LG) and phone all i get is sport channels 3034-3099, however they do not work and i do not think they are even part of my package, only the TV Go is working. I have already reset my modem, uninstalled apps, logged back in

I got a call today from someone who claimed she had received a spam call from my Xfinity landline number, and I assume it is an incident of spoofing. I'd like to know what I should do about this. I want to change my number, and any other measures that might correct this situation.

Xfinity is upgrading my service and with it Ill receive a new gateway. Will this new gateway arrive pre-configured with the settings my current gateway has?  The rep seemed to think all I would have to do is dc the old gateway and plug in the new one.  Is this a truly plug and play scenar

Hi there. My first time posting on this website do I apologize in advance. Couple days ago I signed up for Xfinity home internet for $35/mo and I was looking for some deals on mobile so I connected to Xfinity chat. A rep named [Edit personal information] told me if I add mobile to my account I will

I have used Outlook on Microsoft 365 for more than a year, to access two email accounts that Xfinity has graciously grandfathered in for me. Within the past two months, my downloads to Outlook are almost invariably blocked by Comcast with a Blacklisted message and an error code of 0X800CC92. Occasio

As title says, I have not received my $200 Amazon Gift Card yet. Using https://www.xfinityincentivetracker.com/track it says that it was issued on December 27th (4 days ago), that the "Virtual Card [was] Emailed" & that it was emailed to an email account associated with my Xfinity account. 

I was sold that if I added Xumo and Now TV and Streamsaver, I could get access to my local TV channels. In looking thru the web info, this seems like I was sold something false.  I really dont care about a zillion channels I will never look at.  I care about what I watch:  CNN, ABC n

tldr; Online chat agent outright lied about a promotion, tricked me into getting xfinity mobile, and stuck me with a higher bill. Other online chat reps agree it was entirely wrong, but Xfinity refuses to fix it.Long-ish story, but there are some lessons in here for everyone. Last month I started

Hello, I am setting up email client "Thunderbird" and receiving "You don't have permission to access "http://login.xfinity.com/login" on this server." error -directly connected to cable modem -win11 -same result if chrome or edge are default browsers ; cache cleared on both before attempts -third

Hi, I want to move my gateway from the room it’s currently in to a room where we utilize the internet more. Only problem with that is that there’s no coax in the room. Can Xfinity install coax into the room for me? If so what would it cost, most likely?

Without any warning, my Xfinity internet plan increased in cost from $20 to $59 a month! I tried chatting with the Xfinity Assistant bot, but it just told me "Your user role doesn't have access to manage this account's billing preferences." I assume the cost went up because my initial one year prom

I have a cancellation order ID: [Edited: "Personal Information"], which has been pending for almost two weeks now. My service has not been canceled, I haven’t received the final bill, and autopay is still active, set to charge me for this month. This situation is becoming frustrating and disap

I want to possibly add unlimited data to my plan. I want to see my options online. I am unable to access the change my plan page. The change my plan page tells me I cannot do it online, but that can't be right. I want to see all available options without having to go through a salesperson.

I'm done I need a supervisor's number and I need to talk to them now no more verifying my information no more giving out my information no more nothing I'm paying for services I do not have and don't seem to be able to get anybody to fix them multiple visits to home multiple wasted hours over the ph

Updated to Xfinity Gateway router from my personal modem and i am experiencing DNS issue on multiple sites including google.com.

Basically, [Edited: Language] has made it so that in order to manage my modem, I have to both use the admin portal on the device, and this stupid Xfi app on my phone. Because of this, I am unable to perform advanced network features like port forwarding properly. I currently have the XB8. Basicall

I have the following error message when trying to access my Rewards account for weeks now: We can't offer you rewards right now. Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs. I had Diamond status before moving t

I would like to see if someone from Comcast can confirm that the new Arris S34 modem will work with the newer 200mbps upload speed. Right now I have a Hitron Coda 56 modem that is successfully getting this speed (with overprovisioning it's actually more like 340-350mbps), so I would think that the S