​​This is now day 4. Each day I have either chatted with or spoken directly to a number of different agents who either assure me after much digging that they have fixed the problem and all should start working "within an hour", or "within about two hours", or I am told (eventually, after a new agen

​​Dropped cable tv before the billing date started, but went ahead and let that bill be processed, but did not receive full refund. Signed-up for internet only when dropped tv and am being charged more than was quoted and without the free month of data. This is so incompetently processed, it's beyo

So I travel for work quite a bit. Recently realized my plan had been upgraded without my authorization. When I go online to my account to change my plan back I get quoted $130.55 per month plus a $20 discount for bundling services. The problem is, when I try to complete the change online, it looks l

I recently upgraded from a docsis 3.0 to a 3.1 cable modem. The new modem is an Arris SB8200.  I seem to be having trouble on 2 downstream channels: 37 Locked Other 690000000 Hz 2.2 dBmV 38.2 dB 89392525 104 38 Not Locke

My X1 cable box is warm to the touch, just like my rented modem. If I'm away for a couple of weeks, should I unplug the box? Is it safe to keep it plugged in?

I have the Xfinity XB8 gateway, and according to the Xfinity website, customers who have a leased gateway can use their Internet TV Box (Xi6 for me) as their primary TV Box. The person I spoke to at the Xfinity store told me this was not possible. Is this true, or can I use an Xi6 as my primary? I’m

​​Seems I got someone else's bill this month. Is there a problem with billing this month?​​

Hello I am having trouble canceling AMC+ it is on my bill but not in my apps to cancel. If you could help me figure out how to cancel it so I am no longer charged that would be great!  Thank you 

I got a call from Xfinity customer service, last week They we're trying to get me on a new plan. I was on the 850 tier. The person told me that Xfinity was cancelling all tiers but 1 Gig, so I would have to upgrade. Is this accurate?

I talked to an Xfinity Agent the other day to place an order for an Xi6. It arrived on Thursday, and it was a getting started kit. I have two questions; Why does a Getting Started kit have this old box without a voice remote, and what is with the ordering system??

I have been on the "old" mobile plan since the service was launched and have been very happy with the service. Initially, with the two lines, we were only using 1 or 2 gigs per month because we were home most of the time so that was only $12 or $24.   It started creeping up a little bit s

I received an email from Xfinity on 2/27/23 as follows: Subject: We are rescheduling work in your neighborhood We'll be in your area on 03/27 to work on our network. Our work to enhance the Xfinity network in your area has been rescheduled to 03/27. During this time, you will experience servi

Xfinity DNS hijack, redirecting to xfinity activation Hi there! Xfinity won't stop hijacking my DNS and sending me to the "activate your modem" webpage. It's happening on all devices. I know the internet is working because I can ping any IP address and when I activate my VPN the internet works f

I was told by an Xfinity technician, during the new internet cable line installation, that I needed an electrician to install a ground rod for them to proceed. Has anyone else had to go through this? I'm also curious as to whether it matters what method is used for bonding this ground rod to the hou

I received a call yesterday about updating my router from someone identifying themselves as being from Xfinity . I was walking out the door so I asked them to call me back today. They did and said that they had been trying to send security updates to my router that were not going through. He had me

I'm trying to see if Gigabit x6 service is available at my home. Who can I contact to check my address?

I am moving in a month and when I went to “schedule a move” on the website.. my new address would not come up in the system. So I then chatted with an assistant who said he can transfer me to a person who could help. He never did. My new address won’t show up but for a few houses down the road those

Just started this morning,the fan on the gateway started to make a very loud noise for a few minutes and stops,and 10 minutes later it does the same thing for a minute and then stops. It's done this a half a dozen times. The gateway seems to be working properly and internet service is fine. Seems li

I recently applied for and qualified for the ACP discount for wifi. Each time I try to apply it to my account online, I get an error stating that it can't find my account. I went into the Xfinity store last week and tried to get them to help me, and they stated they had it applied. I keep checking m

Will the xr11 remote work with the newer xfinity equipment, specifically the XG1v4-A DVR? And can I trade my remote for one at xf store or online? Also I have a newer Samsung smart Q60 TV and a 6-7yr old Samsung smart TV. Will it pair to those? (obv need two remotes) The answer may be somewhere in