Hello @user_zfmldb, I hope your day is going well. @EG provided some helpful information about sending unsolicited direct messages. We are happy to assist you here. Can you provide more context to what issues or questions you have with your account, without providing any personal information?
You can disregard my request. I was able to resolve my issue of trying to cancel my Xfinity internet service..
I was able to cancel my Xfinity account by visiting an Xfinity retail store. The store associate made the cancellation process quick and easy, and I recommend it to all account holders that have found the Xfinity phone AI system to be infuriating.
We are sorry to see you go @user_zfmldb, thanks for confirming your issue has been resolved. Have a great rest of your day.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityQuemekia
Official Employee
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256 Messages
11 hours ago
Hello @user_zfmldb, I hope your day is going well. @EG provided some helpful information about sending unsolicited direct messages. We are happy to assist you here. Can you provide more context to what issues or questions you have with your account, without providing any personal information?
2
EG
Expert
•
111.3K Messages
2 days ago
@user_zfmldb
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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