Visitor
•
21 Messages
For 8 months i've been trying to get my "free" Peacock premium subscription
On 10/1/2024 my Xfinity bill says I get Peacock FREE until 8/17/2025
So I followed the instruction on the Xfinity activate-peacock website and here is
what happened …
I followed Xfinity’s instructions …
1) Went to the Xfinity activate-peacock website. I logged in as (my primary email address) .
2) Xfinity says … “your peacock account is already active”
3) I clicked on the “continue to Peacock” button.
4) I signed into peacock as (my primary Xfinity email address) (Its an existing Peacock account)
5) I entered my peacock password to get into my existing Peacock account.
6 ) My Peacock (my primary email address) account says … get premium for $7.99/month
7) I clicked “maybe later”
8) Got “Who's watching”
9 ) Clicked on my (Peacock screen name) icon
10 ) Got the main video list and 90% of the videos are locked out.
11) SO … Peacock says “i’m NOT a “Premium member” They want $7.99 per month.
I then went to this Xfinity Community forum website (about 10/3/2024) and asked for help.
The Xfinity support did everything they could do, But it didn’t solve the problem
I then called Xfinity customer support on my telephone and they tried everything but still it
didn’t work.
I was told it was Peacock’s problem I should call them.
Peacock only has a chat support on the Peacock site.
So on 10/5/2024 I chatted with Peacock for 20 minutes.
They could NOT activate my "free" Premium account so they said they would email me back
in a few days to give Peacock time to fix the problem.
A few days later Peacock said it was Xfinity’s problem in an email message.
=================
So it now 8 months later and I get an email from Xfinity and
the email says that Xfinity is going to EXTEND my FREE Peacock
subscription for another year.
(Lucky me)
So today 6/26/2025 I repeat the steps at the beginning of the email ..
and I do the same 11 steps listed in the beginning of this email.
I get the same result … Xfinity says already activated and Peacock says
subscribe to Peacock for only $7.99 a month.
I signed out of the Peacock website and signed in to make sure it resets
but I’m still a Peacock basic user (NOT a Premium user).
=== I also checked my “Xfinity streaming subscriptions” And it says …
Peacock Premium is included in my services.
========================
What do I do next …
Thanks …
Accepted Solution
user_f635df
Visitor
•
21 Messages
22 days ago
After 4 days with no answers or help from Xfinity on this forum, I was able to get help from the Peacock website.
I tried to fix this problem with the Xfinity twice since 10/3/2024. Both times the problem wan't solved.
It took 8 emails to Peacock by me, to convince them to redeem 2 years service that i lost because Xfinity couldn't fix the problem that Xfinity caused.
You can now close this open customer care case
0
0
user_u95ynt
Visitor
•
1 Message
12 days ago
I just tried to activate my "free" Peacock from Xfinity. After considerable hassle, switching between Xfinity app and my TV, I had to talk to a Peacock rep who told me there would be a $69 "activation" fee. I asked why, b/c Xfinity gave me it "free" for 2 years. I was told that it was a one-time fee and that I would never have to pay anything else, and never a monthly fee. I was skeptical, but went ahead. And then, the $69 becomes $79.99. Apparently it is some kind of state (Florida) b.s. that I didn't really understand after several tries at asking why. I then said I didn't want the subscription, but was talked into it by the "never pay anything again." I bit the bullet, and was able to access Peacock. However, I was not told that it has advertisements every 15 minutes or so. False advertising? Is it Xfinity or Peacock? I don't know how to unravel this. 😒
1
0