On my basic subscription, I am getting FETV on channel 1095 on my primary box but, for some reason, it no longer shows up on my additional mini X1 boxes. Do I need to exchange these mini boxes for updated versions to get that channel back?

Is there a way to update one's support forums email? My email was changed on my Xfinity account, however the field is greyed out on the support forums (and the email account no longer exists)

I'm on the connect more plan. According to the plan, my upload is supposed to be around 100Mbps. I was using Motorola MG7550 and the upload was capped at 40Mbps, so I thought it was due to my modem. I just switched to the Xfinity recommended modem -- CODA56. After activating it, I'm still seeing 40M

A large tree behind our home has fallen and is laying (resting) on the main Xfinity line and is pulling the main cable downward. The weight of the fallen tree has also shifted one of the utility poles holding up the cable. I need to report the issue and have someone come assess the issue. The cable

I ordered the camera package with my xfinity internet, I’ve received the router in package but there was no camera and my order status is completed, is there anyway to get a replacement camera sent or a refund?

how can I get ahold of a person to talk to about my bill? I was charged an in-home service fee, someone came out and looked at our equipment and couldn't even figure out what the modem was. and it ended up being there were multiple service problems that an experienced technician had to come out and

Help! i'm trying to cancel my Peacock premium so I am not billed for it. I only have Internet through Xfinity, I got a year free or whatever it was and it says it's free up until next week. I have tried to login and go to manage subscriptions but I get this error: We're sorry. It looks like you'll n

I have global pass enabled on my phone. I was told several times by Xfinity support that this will not cost me anything unless I choose to use the features. However, during my latest trips abroad, I got charged **almost every day** for global pass while I did not use anything (in fact I kept the cel

Hello - an Xfinity cable into our home is now hanging just feet above the street and sidewalk. We are not current customers, so no service issues, but the next large truck down the street will take it out, possibly affecting other Xfinity customers.

Hello, I somehow erroneously put the wrong address when setting up services. I also recently got a shipping notification still going to the wrong place. I tried to chat about the address but it seems like it needs to be serviced first to “move” the account. Not sure if that ticket went in. Am I able

I recently upgraded to X2 service with the XB8-T modem. I'm running it in bridge mode to an Eero mesh. After installing and making sure all the software and firmware was current, I do not see any difference in speeds, which approximately 900 down and 100 up. That's certainly fast, but I thought the

I automatically tape the San Francisco Giants baseball game on my NBC sports Bay Area channel 720 and if I go forward on the guide for sometimes it doesn't show the San Francisco Giants as a game it just shows MLB baseball so who does the programming entry into the guide so that I know that there is

I am trying to cancel my internet plan from xfinity as I am no longer in the country. I can not an agent with a phone call as I'm abroad and need help getting in contact with someone so that I can cancel it.

My internet connection is working fine. However, when I log into the Xfinity App, I do not see my Gateway or any Devices. Again, my internet connection is fine, and I have internet service. However, my Xfinity Gateway does not show up in my Xfinity App - there is not even a "devices section" in my X

LIke others on this forum, I am still waiting for my $180 military appreciation reward digital card to be sent to me. I originally applied in June 2024 and was told it would take up to 4 months. When I looked at the tracking page, it said the reward was emailed on 9/23/24. I never received it. Check

Over the last few days I've started to encounter frequent loss of internet connection to my modem / router. These events last 1-5 minutes and happen probably about once an hour or two. I've tried to reset the modem / router, I've factory reset it, I've disconnected and reconnected the coax cable whi

I signed up for Peacock Premium Plus via the Xfinity website for $13.99 so I could get some of the benefits that do not come with Peacock Premium. I had previously received Peacock Premium for free via a promotion. I am trying to downgrade back to Peacock Premium. The website will not let me downgra

I have an "XB8-T" modem and from what I understand, this particular modem is "too secure" for my Switch to connect to, which doesn't make any sense to me. I have never had this problem with AT&T so why is this any different? I digress. Is there any way to bypass the security of the modem so I can fi

My Apple products (2021 MacBook Air and iPhone 11) won't stay connected to my Xfinity home wifi network. My non-Apple products (Samsung tablet, Lenovo TV) stay connected without issue. When my network name appears in the list of available wifi networks, it appears without a password (even though I d

I am at a loss of what to do next. Any advise would be great. Here is where I am at. Symptom: Internet works great at 400 meg down/180up. Then it drops for 10-15 sec, then in reconnects at 90meg both up and down. When it started: In Dec 2024 when I received a free upgrade from 100 to a 400 plan. Att