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App to manage Mobile (not Home) Voicemail
Is there any app to manage my xFinity Mobile (not Home) Voicemail. You know, so I can delete voicemails on a screen instead of having to listen to them?
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Network
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Quickest way to access email through Xfinity app?
The only way I see to get to my emails through the Xfinity app, if there's not an unread email, is through the Xfinity Assistant. I see no links to email. Am I right? You need to type "email" in Xfinity Assistant to get there, if there's no unread emails?
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Closed
Not getting $10 Autopay discount
This is the third time I'm trying to get this issue resolved. The first two times I tried Xfinity Chat Support, but they seem either unable or unwilling to fix my problem, so I thought I'd give the Support Forum a try. In short, I'm a single customer, but I get Xfinity service at two separate addre
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Billing
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Acp program
I am enrolled in the acp program but I am not seeing the credit on my bill that automatically comes out of my bank account on the 22nd.
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Billing
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Xfinity Email Webpage Stuck "Loading"
The webpage at https://connect.xfinity.com/appsuite/ will not load. It continuously reloads itself to no apparent end. As others have suggested in similar threads, I have tried accessing the site using Chrome, Firefox, Edge, and Safari (iOS), clearing all browsing history and re-logging in each time
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Sign-In and Account Management
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Possible Email Abuse Issue
Xfinity, Comcast Team, There appears to be another Xfinity customer who has been using my email address to sign up for loans and many other various products/services, etc. This has created TONS of SPAM coming into my email box with her name on it. Further, it appears her son has done the same thi
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Official Solution
Forum editor ignores edit attempts
The Forum editor has started ignoring Comment and Reply edits, perhaps as a result of the changes which added the "Drop files here, or browse" option below the editor window. The first post in a topic seems OK, but later Comments cannot be edited. By that I mean the Forum editor works fine for me wh
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Getting Started
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Forum editor @ tagging no longer works
ETA: @XfinityJessie's workaround "you can type out the first letters of the username you would like to tag and will start to see it populated" works for me! ======== As of a week or so ago, attempting to tag a user in a Reply or a Comment no longer works. The list that appears after typing an @ is
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Getting Started
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Replacing the Xfinity modem with your own modem
I got tired of my Xfinity bill getting so expensive and called Xfinity Customer support to talk about it, and they suggested I can significantly reduce cost by eliminating all the equipment I was renting from Comcast. All I had to do was return the equipment and purchase my own modem and just use th
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Your Home Network
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I was told my $15 shipping fee would be credited after receiving my upgraded modem, but it wasn't
During a discussion here, a rep kindly noticed my modem was outdated. We set up an order to replace it, but even after returning the old one, my $15 shipping fee wasn't credited as described.
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Billing
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Courtesy Services
How does one go about changing Courtesy Services to a regular Xfinity plan after leaving the company? I need to cancel my TV service, but keep everything else. Can I also be rolled into a promo or how does that work? I wasn't given much information despite asking several questions. I tried reaching
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Customer Service
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Unresolved refund
I have been waiting Months for my $59 refund from a double charge back in August. I am reporting this to the BBB and possib9ly the Michigan Attorney General if I don't get a straight answer on when my refund is arriving back on my card.
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Devices
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Misleading and fraudulent agents
I am deeply disappointed and frustrated with the misleading information I received when I decided to switch to Xfinity Mobile. I spent what felt like hours on the phone with an agent who I believed to be honest, only to realize later that he had misled me. The agent convinced me to transfer two phon
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Plan
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Where or how can I submit feedback about the Xfinity website?
For some stupid reason, the Xfinity website is *really* challenging to use, just to get basic information. I mean I get logged in just fine and then the "fun" begins (hamburger menu doesn't work, have to login multiple times, etc). I understand Comcast wants us to use the smartphone applicati
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Sign-In and Account Management
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Misled by Xfinity
Misled by Xfinity. I called in on 1/6/2024 to ask if there was any way to lower my Internet bill. I was told if I "bundled" internet and mobile service,, my internet would go down to $35 per month. So I agreed. I left TMOBILE (who I had been with for 20 years) to get this discount. Before I
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Customer Service
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2 addresses
I have xfinity wifi at my home but would like service at a second address. Is it possible to have 2 service addresses under the same account.
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Customer Service
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Upgrade status for home Internet
I upgrading my speeds from 500 to 800 and reduced the submission confirmation but no speed change or email. I have the order number. Do I need to restart my modem?
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Customer Service
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Official Solution
Closed
Pinned
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
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Xfinity Stream App
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Swap XB7 with XB8 - Smart Home devices issues
Hello, I am currently a gigabit customer and have been experiencing some issues with my smart home devices and the XB7 (specifically with Apple HomeKit) in my research, I’ve come access users that explain how the XB7 is causing this issue but it seems to have been fixed with the XB8. As result I wou
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Customer Service
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Return Fee Wavier
Hello, My equipment got lost in my move. Is it possible to waive the return fee? If not, is it possible to extend the date so I have time to find it? I now live 4.5 hours away from Chicago, so this process is just an overall inconvenience to me. please feel free to contact me at: [Edit
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Customer Service