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Recorded programs all pixelate

Every recorded program randomly pixelates numerous times. Already had a service call but didn’t help. Should I exchange the box and if I do are my recordings saved on new box or lost. What steps needed to exchange box? Is it plug and play? Thank you.

Question

 • X1

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Expired Xfinity Debit Gift Card

Hello! Like many in this forum that I’ve come across, my card expired a month ago and I only just realized. I’m hoping a new one could be sent out. Thank you in advance.

Question

 • Customer Service

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Change Plan

I’m trying to change our plan, but it keeps saying “We’re sorry. Please contact us.” I’ve tried it through the app and on the website.  Both give the same error message.

Question

 • Customer Service

68

3

0

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Making a complaint

Does anyone have a physical address to send a written complaint to Xfinity mobile? I worked for Verizon in corporate (marketing) and after less than four weeks I am fed up with how Xfinity structures its admin side. Things like -not nothing customers which stores are partner stores and which are

Question

 • Xfinity Mobile

293

2

Accepted Solution

Charged for tech work outside of home

I recently moved, and attempted to do the self installation kit. The internet speed was awful.  When I called Comcast, they set up an appointment for a technician to help with the problem. The first issue: She gave me a first-available appointment time and it didn't work with my schedule.&nbs

Question

 • Billing

15

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Help! Service for new home construction

Hi Xfinity, I am looking for assistance to transfer my internet service next year (March 2023) to a new home address which is currently under construction. The new location is not served by Xfinity yet so I would like to know the whole process on how to get xfinity service. Thank you for your

Question

 • Customer Service

30

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looking for a new deal

Hello, I currently have TV, Internet, and Voice and my price is increasing too much and need a new deal. I do not need voice and only need internet and TV. Thanks!

Question

 • Customer Service

44

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Store Pick Up

Does anybody know how long store pick up takes? I got the confirmation email about my order but it’s been several hours and nothing else. I also got a text saying it would be ready for pick up soon but nothing else. any help is appreciated 

Question

 • Customer Service

62

1

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Provision my TM722G

I have been renting this device since 2015 when Comcast installed my XB6 router. At that time, they told me I needed two devices. It is ONLY used for Voice service.  I'd like to get my own TM722G eMTA device but it will need to be provisioned by Xfinity in order to operate correctly. Sinc

Question

 • Customer Service

27

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4K TV box

How can I exchange my current TV box for a 4K box?

Question

 • Customer Service

107

3

0

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Xfinity Mobiles not unlocked even after a week of the request

I raised a request to unlock my phones. I already paid the balance in full. I received an email that they were unlocked, but the phones still show as locked to Xfinity. I am stuck in a snowstorm with no way to even call someone. I have issued several tickets with the support team, but there is no pr

Question

 • Xfinity Mobile

34

2

0

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Can't Access Account or Billing

I have a new account (Internet and Mobile). I am trying to access my account page and my billing page but they both fail. I see my account information for a split second and then the info is replaced by: Something unexpected happened. Try refreshing the page. If the problem persists, p

Question

 • Sign-In and Account Management

241

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Having service in multiple addresses

I would like to add service to a second address while keeping it in my current one as well.

Question

 • Customer Service

28

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Adding Unlimited Data

I am looking to add unlimited data option to my account but the system keeps telling me it is 'temporarily unavailable'....any assistance would be appreciated.

Question

 • Customer Service

26

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Closed

BX7 As Modem Only

I am about to receive a BX7 modem as part of an internet upgrade deal. I do not want to use this as a router since I have a fully integrated and established ASUS AX86 operating in a mesh configuration without issues. I have seen many entries here and elsewhere but most are dated or refer to the

Question

 • Your Home Network

41

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0

Accepted Solution

Detailed Data Usage by Device

Hi there, I've noticed lots of recent ping spikes and unusually high data usage over this past couple weeks and I was wondering if there is a way to see the detailed data usage by device for all devices on the network. I can't see it anywhere on the app or website, just a vague overview showing t

Question

 • Customer Service

93

2

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Accepted Solution

Deleting all texts

Got a new phone and when ported over it downloaded all texts, mostly garbage from other phone did not even know were there. How can i delete all without one at a time as there are about 300.  Thanks

Question

 • Xfinity Mobile

51

3

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Accepted Solution

Visa prepaid card reward for new phone issue

I activated the $150 Visa Prepaid card reward and purchased/activated a new phone last July. It has not been listed on the Incentive Tracker page.  My Reward page shows “Your reward is in the works. Be on the lookout for a package” at least since September.  I called the customer service

Question

 • Xfinity Mobile

124

7

Accepted Solution

email not sending

I am receiving email but all the emails that are in my sent box are not being received by the recipient. I've already tested two other email accounts that are working fine and spent 90 minutes texting an xfinity support (aka bot) that was useless. please help

Question

 • Email

76

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Accepted Solution

Official Solution

Closed

Modem compatibility with 900 Mbps plan

Online there is conflicting information about the Motorola MB7621 compatibility with the 900 Mbps plan. Can someone clarify if this modem will "handle" this speed? Thanks.

Question

 • Your Home Network

380

6

0

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