Visitor
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2 Messages
Spurious data usage when abroad causing global pass to kick in every day
I have global pass enabled on my phone. I was told several times by Xfinity support that this will not cost me anything unless I choose to use the features. However, during my latest trips abroad, I got charged **almost every day** for global pass while I did not use anything (in fact I kept the cellular data off during those days). What's worse, I **did not even get any notification about global pass being activated**. I only found out about the charge when I got back and checked my bill. Apparently, every day there are random tiny data usages, and often at odd times (such as 1AM-2AM local time when the phone was in the hotel room, connected to hotel wifi).
I searched around and some webpage says turn off data roaming. However, there is no "data roaming" option on my settings app (my device is a Motorola one). There is only one setting about international data roaming, but I am pretty sure that was off during those days too.
I need to find a reliable way to turn this off so that I don't get charged for Global Pass on the days that I don't choose to use it. Thanks.
Accepted Solution
XfinityAlyssaA
Official Employee
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2K Messages
21 days ago
Good evening @user_vp90k2, and thank you for reaching out to our dedicated Communities team, we appreciate it. I see that you reached out due to some data usage and global pass charge concerns. Our team will be happy to review your mobile billing concerns further. I also see that you created another post regarding issues with unlocking your device. We can help look into that as well. If needed, we can get a ticket submitted to have these concerns investigate further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?
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We look forward to working with you further!
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