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Visitor

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2 Messages

Saturday, May 31st, 2025 3:15 AM

Spurious data usage when abroad causing global pass to kick in every day

I have global pass enabled on my phone. I was told several times by Xfinity support that this will not cost me anything unless I choose to use the features. However, during my latest trips abroad, I got charged **almost every day** for global pass while I did not use anything (in fact I kept the cellular data off during those days). What's worse, I **did not even get any notification about global pass being activated**. I only found out about the charge when I got back and checked my bill. Apparently, every day there are random tiny data usages, and often at odd times (such as 1AM-2AM local time when the phone was in the hotel room, connected to hotel wifi). 

I searched around and some webpage says turn off data roaming. However, there is no "data roaming" option on my settings app (my device is a Motorola one). There is only one setting about international data roaming, but I am pretty sure that was off during those days too.

I need to find a reliable way to turn this off so that I don't get charged for Global Pass on the days that I don't choose to use it. Thanks.

Official Employee

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1.9K Messages

8 hours ago

Good evening @user_vp90k2, and thank you for reaching out to our dedicated Communities team, we appreciate it. I see that you reached out due to some data usage and global pass charge concerns. Our team will be happy to review your mobile billing concerns further. I also see that you created another post regarding issues with unlocking your device. We can help look into that as well. If needed, we can get a ticket submitted to have these concerns investigate further. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account including any applicable unit or apartment numbers?

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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