Visitor
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1 Message
I need help terminating my xfinity internet plan while overseas.
I am trying to cancel my internet plan from xfinity as I am no longer in the country. I can not an agent with a phone call as I'm abroad and need help getting in contact with someone so that I can cancel it.
Accepted Solution
XfinityEva
Official Employee
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1.7K Messages
2 days ago
Thank you for working with our team to resolve this concern. We have completed your request. You can expect that final statement showing the cancelled service at your forwarding address within the next week. We will follow up as promised through direct message on the equipment return concern and if you have any questions our team is here to help every day 6AM-1AM EST. We appreciate your time and working with us today!
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XfinityEva
Official Employee
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1.7K Messages
2 days ago
Hi there! Thank you for taking the time to contact us here for help with your account. Please send us a direct message with your full name and service address to get started.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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