U

Visitor

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4 Messages

Monday, June 2nd, 2025 3:53 AM

Need help cancelling peacock premium

Help! i'm trying to cancel my Peacock premium so I am not billed for it. I only have Internet through Xfinity, I got a year free or whatever it was and it says it's free up until next week. 

I have tried to login and go to manage subscriptions but I get this error:
We're sorry.
It looks like you'll need some help managing your channels.
Please contact us and one of our friendly and knowledgeable representatives can help.

and the Xfinity assistant is awful and I cannot get anywhere or find help, it just keeps telling me the same thing over and over again to go to the manage subscription page, which I cannot do. 

so what can I do here? or do I have to just see if it charges me next month and call and complain if it does and get refunded? this is really frustrating that I cannot manage this online and I cannot get customer service contact to help me with this. 

Or will the subscription just expire and not charge me? Thanks!

Accepted Solution

Official Employee

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2.2K Messages

3 days ago

user_d193pf Thanks for posting on our community forums. Are you receiving the Peacock Premium through the Xfinity Rewards program or as part of the Gig Subscription? If so, my understanding is that once the promotion ends the service is removed. You'll have to subscribe to the service again to gain access to the programming. 

Visitor

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4 Messages

I believe it is part of my gigabit Internet, with an unlimited data add-on. I assume it will fall off then, thank you!

Official Employee

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2.2K Messages

 

user_d193pf It should! But if you encounter any issues, let us know. We can help investigate if needed. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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