Need to talk to someone about my bill

how can I get ahold of a person to talk to about my bill?

I was charged an in-home service fee, someone came out and looked at our equipment and couldn't even figure out what the modem was. and it ended up being there were multiple service problems that an experienced technician had to come out and fix multiple times for my area over 2-3 weeks.

I would like the $100 fee removed from the account and I need to talk to someone.

the Xfinity assistant tells me they cannot connect me to a person, and the phone number tells me to use Xfinity assistant to connect to a person. Thanks!

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Accepted Solution

XfinityDilary

Official Employee

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2.2K Messages

3 days ago

user_d193pf Thanks for bringing this to our attention. We can help with your service charge concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_d193pf

Visitor

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4 Messages

@XfinityDilary thank you! I got a credit escalation that says closed - hopefully that means applied. Will check my account in a few weeks to make sure!

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2 days ago

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XfinityChristy

Official Employee

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2K Messages

user_d193pf Thank you for the update. If you have any other questions or concerns, please reach out. Our team is here to help. Another fantastic tool at your fingertips is the Xfinity app. It’s perfect for troubleshooting and checking your bill. —all in one place! If you haven’t downloaded it yet, here’s a link: https://comca.st/2zsiyBf. I hope your day is awesome and your week even better! 😊

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2 days ago

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Billing

user_d193pf

Need to talk to someone about my bill

XfinityDilary

user_d193pf

XfinityChristy

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