Downgrade Peacock Premium Plus

Question

I signed up for Peacock Premium Plus via the Xfinity website for $13.99 so I could get some of the benefits that do not come with Peacock Premium. I had previously received Peacock Premium for free via a promotion. I am trying to downgrade back to Peacock Premium. The website will not let me downgrade. I've attempted from multiple browsers to do so. I used live chat and they told me to use a cable box to downgrade. I let them know I do not have a cable box. They then said I would have to call in to get assistance. I called in and someone told me that I wouldn't be charged $13.99, but the website clearly shows my next bill will have a $13.99 a month payment for Peacock Premium Plus. How can I get this charge removed from my bill?

edward23 · Accepted Answer

This issue resolved itself. I likely needed to wait several days for the 'upcoming charges' value to update properly

XfinityGabriel · Answer

edward23, Hi there! Thanks for taking the time to reach out. I can understand the importance of canceling the Peacock Premium Plus and getting that charge removed as a subscriber myself. I am sorry to learn about this experience with the website not letting you downgrade after trying on multiple browsers. You've reached the right team of experts to help with this over social media. Let's get this fixed. When you try on the website, are you following all the steps like in this link here? What is happening with the website by it not letting you downgrade? Are you getting an error message?

Billing

edward23

Downgrade Peacock Premium Plus

edward23

XfinityGabriel

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