FETV works on primary box but not on additional X1 boxes

@XfinityMartyR​ After waiting for 3 weeks, I have yet to receive a confirmation of my replacement request.  When I now go to the website again, I can fill out the form but the response now is always "something went wrong.  Try again."   Arghhhh.  Bad experience and no High Def mini boxes.

Hey there, user_7kwa36, thanks for reaching out through Xfinity Forums regarding your replacement. We would be happy to check on the status of the order. You have reached the right place! 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.