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user_7kwa36
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3 Messages

Sunday, May 11th, 2025 12:13 AM

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FETV works on primary box but not on additional X1 boxes

On my basic subscription, I am getting FETV on channel 1095 on my primary box but, for some reason, it no longer shows up on my additional mini X1 boxes.  Do I need to exchange these mini boxes for updated versions to get that channel back?

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10 months ago

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XfinityMartyR

Official Employee

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3.3K Messages

1 year ago

 

user_7kwa36 Thanks for reaching out! The FETV Channel has moved to High Definition. If your additional TV boxes don't support HD service, the channel may not be available. 
 

 

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user_7kwa36

Visitor

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@XfinityMartyR​ After waiting for 3 weeks, I have yet to receive a confirmation of my replacement request.  When I now go to the website again, I can fill out the form but the response now is always "something went wrong.  Try again."   Arghhhh.  Bad experience and no High Def mini boxes.

1 year ago

0

XfinityJeniece

Official Employee

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4K Messages

Hey there, user_7kwa36, thanks for reaching out through Xfinity Forums regarding your replacement. We would be happy to check on the status of the order. You have reached the right place! 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_7kwa36

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3 Messages

1 year ago

Exactly what I was looking for!

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user_wp7rd4

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1 Message

10 months ago

I have the same problem ........ why wasn't new boxes sent out for replacement ????????????

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XfinityMatthew

Official Employee

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1.8K Messages

Hello @user_wp7rd4 While that is an opportunity to be proactive we cannot send customers new equipment without their consent or approval and have no way of telling if they watched that channel specifically. If you are being impacted by this change we would be more than happy to upgrade any standard def boxes you have. Send us a direct message with your full name and the service address, and we can help you out. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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