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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question How does the Xfinity Internet Data Usage Plan work? Answer   The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will

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 • Internet

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ANSWERED: What is the Xfinity TV Remote App and how does it work?

Set Up the Xfinity TV Remote App Once you set up the Xfinity TV Remote app, you can use your mobile device just as you would a remote. This includes Voice Remote functionality for X1 customers. Setting up the Xfinity TV Remote App Download the Xfinity TV Remote app from the iTunes App Store 

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 • Mobile Apps

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ANSWERED: What is the Xfinity Accessibility Assistance Large Button Remote?

The XRA Large Button Voice Remote is the next generation, voice-controlled Xfinity accessibility remote that features a flat, stable back with descriptive button labels. It’s easy to grip and has premium metal directional keys. Learn how to pair your remote and get to know the button feature

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 • TV

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ANSWERED: What is the Xfinity My Account App and how to get it?

How Can I Get the Xfinity My Account App? You can download the Xfinity My Account app for free from the App Store or Google Play. Downloading the Xfinity My Account App Just search online for "Xfinity My Account" or click on the links below: Download the Xfinity My Account app for Apple devices

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 • My Account

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ANSWERED: How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account

If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct users online. Note: If you’re trying to link separate Xfinity accounts with existing Xfinity IDs, please follow these instructions. By adding a user, you allow the

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 • My Account

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ANSWERED: Port Forwarding Primer

***Created by our Community Users***  We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept. WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT NEED to port forwar

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 • Internet

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ANSWERED: How to Self Install and Activate Your Internet Equipment

Ways To Activate Your Getting Started Kit Devices All Getting Started Kits include installation and activation information. You can find this in your Xfinity folder. Activate Your Equipment Using an App If you’re activating Xfinity xFi Pods or an Xfinity xFi Gateway (with the exception

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 • Internet

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ANSWERED: How to improve your Xfinity Wifi

Many factors can impact WiFi connectivity in your home. For improved WiFi performance, try the following strategies.Run a Full Network TestIf you have an xFi Gateway, you can use the Xfinity app to run a full network test to detect and troubleshoot connectivity issues. The full network test checks y

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 • Internet

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ANSWERED: End-of-service announcement for NortonLifeLock subscription offered by Comcast

***Created by our Community Experts*** As of January 1, 2021 NortonLifeLock and Comcast have terminated their partnership in relation to Norton Security Online and Norton Security Suite. An email communication has been sent out by Comcast to all the Comcast customers explaining this change. As a

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 • Internet

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ANSWERED: How to view and change your Xfinity Wifi network name and password?

Question How do I find my WiFi network and password?     Answer   Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that: These instructio

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 • Internet

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ANSWERED: Update Your Xfinity Email POP Port Settings

To better protect email and Xfinity credentials from being compromised, customers who use a third party email application (Outlook, Apple Mail, Thunderbird, etc.) through a POP connection are now required to use a secure mail server and can no longer utilize POP Port 110. While POP will still be sup

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 • Internet

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ANSWERED: Troubleshooting Gigabit Internet Speeds

***Created by our Community Experts***  1) Directly connect to your modem via ethernet. Restart your modem everytime you plug in a new device.It's a good time to replace your Ethernet cables; Cat6 preferred.If your speeds are good, concentrate on router/networking issues.If the speeds are

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 • Internet

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ANSWERED: Xfinity Blocked Internet Ports List and How to Block Ports

Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from computers and servers. When a certain port is known to cause vulnerability to the security and privacy of your information, Xfinity blocks it to protect y

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 • Internet

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ANSWERED: How to Program Your Xfinity X1 Remote for TV and Audio Control

You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment. If you have Xfinity X1 or Xfinity Flex, follow these steps to pair the remote with your TV Box – you can even control it when it's out of sight.

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 • TV

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ANSWERED: How to make a payment to your Comcast account.

Question How can I make/modify my Comcast payment?     Answer   Comcast provides a number of quick and easy one-time and recurring payment options. Check out the video to learn more about Xfinity My Account, Paperless Billing, automatic bill pay and more! How To Make a Pa

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 • My Account

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ANSWERED: Can I buy my own DVR or cable box?

Question Can I buy my own DVR or cable box?     Answer   Customer Owned Equipment Policy   Comcast provides a credit to customers who have an activated CableCARD installed in a customer-owned device (See Customer Owned Equipment Policy) if the customer subscribes to a Comcast

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 • TV

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ANSWERED: Finding Approved Xfinity Modems and Gateways

Find out more about buying and using your own Internet equipment (cable modem/gateway) instead of renting an Xfinity Wireless Gateway.Keep in mind there are advantages to using an Xfinity Wireless Gateway, including access to value-added services such as xFi – our WiFi management platform &nda

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 • Internet

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ANSWERED: What to Do If You Can't Make Calls with Your Xfinity Voice Service

What to Do If You Can't Receive Calls with Your Xfinity Voice Service Here are a few solutions to try when it appears your phone service isn’t working. Troubleshooting tips If you're having trouble receiving phone calls with your Xfinity Voice service, try whichever of the following steps a

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 • Phone

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ANSWERED: How to Use a VPN with Your Xfinity Internet Service

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Securit

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 • Internet

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ANSWERED: What is the Xfinity Regional Sports Fee and Frequently Asked Questions

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e

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 • My Account

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