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ANSWERED: How to Set Up Your Comcast Email Address with an Email Program

Ready to get started using your Comcast email? No problem. Our web-based Xfinity Connect page comes setup and ready for you to use. But if you prefer using an email program instead, these settings will have you up and running in no time! Please note: We do not support the use of port 25 for sendin

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 • Internet

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ANSWERED: Port Forwarding Primer

***Created by our Community Users***   We see many questions in the forums regarding port forwarding, so I have put together a primer to try to help those who are new to the concept.   WARNING: Port Forwarding exposes devices on your LAN to the Internet. If you DO NOT NEED to port f

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 • Internet

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ANSWERED: How to Use a VPN with Your Xfinity Internet Service

Using a VPN connection with Xfinity Internet is just one of the many benefits for Comcast customers. xFi Complete customers can enable Advanced Security on the go through the Xfinity app and benefit from safe browsing and data protection (Xfinity VPN). For more information, see the Advanced Securit

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 • Internet

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ANSWERED: How to contact Comcast?

***Created by our Community Experts & Community Users*** The Xfinity Forums are a peer-to-peer help community. This means that you are mostly talking to other paying customers just like you. There is an outstanding team of Official Employees assisting in these forums, but they are p

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 • My Account

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ANSWERED: What is Xfinty Flex and how does it work?

To get Xfinity Flex, go to xfinity.com/flex and select Get Flex on Us or contact us.Search less and watch more with a better way to stream — Xfinity Flex. A voice-controlled 4K streaming TV Box that puts all your favorite streaming apps in one place on your TV. What makes it even better?

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 • TV

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ANSWERED: How to Program Your Remote for Your Xfinity Non-X1 TV Box

Using the Self-Service feature on non-Xfinity X1 TV Boxes, you can find easy-to-use instructions on how to program an Xfinity remote to devices like TV Boxes, DVD players or audio equipment. Access the Self Help Screen To access the Self Help screen: Press the Menu button on your remote cont

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 • TV

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ANSWERED: Xfinity Blocked Internet Ports List and How to Block Ports

Ports on the internet are like virtual passageways where data can travel. All information on the internet passes through ports to get to and from computers and servers. When a certain port is known to cause vulnerability to the security and privacy of your information, Xfinity blocks it to protect y

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 • Internet

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ANSWERED: How to complete a Comcast account ownership change

We know there are times when you may need to change the ownership of a Comcast account. For example, you may need to handle the account of a friend deployed in the military, or you may experience a death in the family or another life-changing event. We are here to help. What To Do Contact us and

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 • My Account

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ANSWERED: Amazon Prime Video on Xfinity X1

Watch your favorite Amazon original content, including The Marvelous Mrs. Maisel, The Man in the High Castleand The Grand Tour, along with the full Prime Video library – directly on your X1 or Flex streaming TV Box with Amazon Prime Video.To access the Prime Video app on these devices, you&rsq

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 • TV

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ANSWERED: Xfinity On Demand no longer available on TiVo devices

Question I just received a letter from Comcast that states in June 2019 the OnDemand app will no longer be available to TiVo users. Is this accurate?   Answer   Yes, on June 25, 2019, Comcast and TiVo removed access to Xfinity On Demand from TiVo devices.Note: No other aspect of t

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 • TV

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ANSWERED: What is the Xfinity Accessibility Assistance Large Button Remote?

Comcast offers a large-button remote to customers free of charge upon request. The large-button remote is a third-party device that delivers improved readability of the remote keys and may be easier to use for our customers who are elderly, blind or have low vision or a visual disability and other c

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 • TV

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ANSWERED: How to view and change your Xfinity Wifi network name and password?

Question How do I find my WiFi network and password?     Answer   Sometimes it can be hard to remember your WiFi network name (aka SSID) and password, so we made it easy to see and change them from a few places. Here’s how. Before you begin, remember that: These instruction

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 • Internet

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ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?

***Created by our Community Users*** Issue:   Cannot Log Into Xfinity Mobile--Primary User Issue  I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sig

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 • My Account

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ANSWERED: How to get help with your Xfinity Visa Card rebate

***Created by our Community Experts*** If you are eligible for a rewards card, check the status here:  https://www.xfinityrewardcenter.com/   Use your account number, it will show a time line that tells you how close you are to receiving your rebate. &

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 • My Account

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ANSWERED: What happened to FM radio stations on my Xfinity TV

Question Today I discovered that local radio stations were no longer on my channel lineup. Recently I had local FM stations on my channel list. However today they were gone. I am wondering what happened to those channels?   Answer     We sincerely apologize for any inconvenie

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ANSWERED: Changing the Descriptive Audio default language on Xfinity XR2 Remote

***Created by our Community***       I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Descriptive Service mode being activated,

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 • TV

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ANSWERED: How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account

If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct users online. Note: If you’re trying to link separate Xfinity accounts with existing Xfinity IDs, please follow these instructions. By adding a user, you allow the

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 • Internet

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ANSWERED: What is the Xfinity Regional Sports Fee and Frequently Asked Questions

Regional Sports Network Fee The Regional Sports Network Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in e

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 • My Account

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ANSWERED: How to turn off/on your Xfinity Wifi Networks

If you wish to hide your in-home, private WiFi network from broadcasting or if you wish to turn it off completely, you can do so within the Admin Tool. You can also hide your in-home network from broadcasting with Xfinity xFi. Hiding or Disabling Your In-Home WiFi Network in the Local Admin Tool

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 • Internet

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ANSWERED: Troubleshooting Gigabit Internet Speeds

***Created by our Community Experts***   1) Directly connect to your modem via ethernet.  Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on router/networking issues. If t

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