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ANSWERED: How to filter the On Demand Menu on X1

In certain On Demand menus included in the Xfinity X1 On-Screen Guide, you can filter and sort programs to narrow your choices or customize your view. Just follow the instructions below: Filter Your X1 On Demand Menu Press the xfinity button on your remote. Use the&n

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 • TV

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ANSWERED: How to fix Cannot Log Into Xfinity Mobile--Primary User Issue?

***Created by our Community Users***   Issue:   Cannot Log Into Xfinity Mobile--Primary User Issue  I recently signed up for Xfinity Mobile after already being an Comcast TV and Internet customer. I have not been able to log into my Mobile account since even before signing up (had to sign up over

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 • My Account

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ANSWERED: How to get Netflix on your Xfinity X1 TV box?

Access the Netflix App on XFINITY X1 Access the Netflix App on Xfinity X1 You can use your voice and say "Netflix" with the X1 Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu. Push the xfinity button

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 • TV

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ANSWERED: What is Xfinity Mobile?

Xfinity Mobile is a new wireless service built for the way people use their phones today with the internet at the center of the experience.   Video: Xfinity Mobile uses America's largest and most reliable 4G LTE network, along with the nation's largest WiFi network, to give customers

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 • Phone

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ANSWERED: How To Troubleshoot Your Home WiFi Network with XFINITY xFi

For an overview of the XFINITY xFi web portal (xfinity.com/myxFi) and app for mobile devices, see our web portal and mobile app article. For tips on managing your home network, see personalizing your home network with XFINITY xFi.   How To Troubleshoot Your Home WiFi Network with XFINITY xFi    

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 • Internet

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ANSWERED: How to get local Xfinity Channel Lineup and what are the “New Channels" 1000-1999

Find Your Channel Lineup Visit My Channel Lineup and enter your Xfinity ID, email address or mobile phone number and password to browse your customized channel lineup. Find your channel lineup using your address. Find which channel contracts we have that are set to expire.You can also look at your c

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 • TV

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ANSWERED: Changing the Descriptive Audio default language on Xfinity XR2 Remote

***Created by our Community***       I have had the RNG 150N cable box and the Xfinity XR2 remote. For only a short period of time, and I thought the box had a mind of its own, as several times, it had changed to Espanol, with the Video Des

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 • TV

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ANSWERED: How to get Hulu on Xfinity X1 and Xfinity Flex

The Hulu app is now available to all Xfinity Flex and eligible Xfinity X1 customers! Hulu is a popular subscription over-the-top (OTT) video service for streaming TV shows and movies from many broadcast and cable networks and studios. Hulu gives you access to shows from ABC, NBC, FOX, A&am

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 • TV

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ANSWERED: Canon printer scan to email configuration

***Created by our Community Users***   I am sure that people will run into this.  On the canon image CLASS MF8300C also known as mf8380cdw, it took me some time to figure out how to get scan to email working.  Summary is to change the SMTP port to 587 and use your smtp auth set to your Comcast login

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 • Internet

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ANSWERED: How to lower your Comcast bill

Question     Can you please help me lower my bill? I am a current customer and there does not appear to be any "deals" available for current customers.      Answer   ***Created by our Community Users***   Regarding promotional discounted offers, Comcast offers what they call "Promo Pricing" for th

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 • My Account

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ANSWERED: How to optimize your Xfinity WiFi

Your home Gateway (such as the Xfinity xFi Gateway) broadcasts two radio bands to ensure an optimal in-home WiFi experience— one band focused on speed, and one focused on coverage.   These bands work best when they’re operating on a simple, personalized network. Simplifying and customizing your netw

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 • Internet

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ANSWERED: X1 Boxes and IR Locations

Below please find some X1 boxes along with photos depicting where to find the IR Target Eye locations (notated in yellow square), as well as the manufacturer name, X1 Platform name and any pertinent notes. Important point: ALL X1 boxes (excluding the RNG150 models) can do both RF and IR.  F

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 • TV

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ANSWERED: How to determine if you will be subject to Xfinity Early Termination Fees (ETF)

***Created by our Community Experts***   If you are under a contract and you need to cancel service, you may be subject to an early termination fee (ETF).   If you move to a Comcast serviceable area, and transfer service, you are not charged. If you move to a Comca

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 • My Account

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ANSWERED: What is the Xfinity Authenticator App?

Comcast offers Multi-Factor Authentication using the Xfinity Authenticator to provide extra layers of security for logging in and accessing most of your Xfinity services. The Xfinity Authenticator is an app available for download on iOS (phones only) and Android (phones only).The Xfinity Authenticat

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 • Mobile Apps

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ANSWERED: Troubleshooting Gigabit Internet Speeds

***Created by our Community Experts***   1) Directly connect to your modem via ethernet.  Restart your modem everytime you plug in a new device. It's a good time to replace your Ethernet cables; Cat6 preferred. If your speeds are good, concentrate on r

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 • Internet

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ANSWERED: How to get multiple IPv4 addresses for your modem

Question: How do I get a second IP address for my modem?   Answer:    ***Created by our Community Experts*** Some modems or gateways have the ability to be configured with multiple IPv4 addresses for each of their ethernet ports. However, because of the declining

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 • Internet

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ANSWERED: How to Troubleshoot Your Voice Service with the Xfinity My Account App

Having an issue with your Xfinity Voice service? Use the Xfinity My Account app on your Apple or Android mobile device to view self-help options or request further assistance. Download the App First, download the Xfinity My Account app ( Apple / Android ) and

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 • Mobile Apps

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ANSWERED: What is the Xfinity Regional Sports Fee and Frequently Asked Questions

What is the Regional Sports Fee?The Regional Sports Fee is an itemized charge that you'll see on your bill. This charge is not a government-mandated fee and will increase from time to time. It's based on our costs of providing the regional sports networks that we carry on our cable systems in each a

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 • My Account

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ANSWERED: How to set up Port Forwarding on your Xfinity Gateway

There have been some recent requests to understand and set up port forwarding. This article will explain what port forwarding is and how to use it on your in-home network.    How Does Port Forwarding Work? Similar to a wall in your home, your Wireless Gateway keeps out potentially harmf

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 • Internet

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ANSWERED: Can I buy my own DVR or cable box?

Question   Can I buy my own DVR or cable box?     Answer   Yes. You can purchase your own device or DVR available from a legitimate retailer and-or authorized reseller in the United States. Below are a list of a few of the models of "purchasable equipment" that Comcast supports:   Company Mo

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 • TV

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