Xfinity Support's profile

Official Employee

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60 Messages

Thursday, March 21st, 2024 1:14 PM

Xfinity Forum Refresh – March 2024

You may notice that as of today, Thursday, March 21, 2024, we refreshed the overall look and feel of the Xfinity Forum. This refresh will not impact the content on the site or how the forum functions. This update just provides a new visual update to better reflect our Xfinity brand.

 

BEFORE:

Image

 

AFTER:

Image

 

 

Please share any feedback or questions related to this update here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 months ago

I had my information breach and then customer service turn terrible. I am still trying to figure out where my services are going

Official Employee

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667 Messages

 

 

 

We'd love to help. 

Please send us a direct message with your full name and service address to get started. 

 

 

 

To send a direct message please use these instructions: 

 

 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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151 Messages

29 days ago

Good Day , 

                     My homepage looks different from the "after" picture above  ?  And when I tap on a topic , nothing happens ? 

(edited)

Contributor

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44 Messages

29 days ago

Microsoft Edge browser does not work with new format - Chrome is OK which is how I am using this.

Contributor

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44 Messages

29 days ago

This is the error message I get in Edge:

Apologies! Something went wrong.

Our team has been notified. Please refresh page to try again!

Expert

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30.4K Messages

@marks09281​ 

This is the error message I get in Edge:

Apologies! Something went wrong.

Our team has been notified. Please refresh page to try again!

Is it working for you now?  Did you clear your cookies and cache?  Try a different browser?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Contributor

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44 Messages

Yes, as of this am, FORUMS are now working in Edge - thanks

Expert

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30.4K Messages

@marks09281​ good to hear!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

1 Message

6 days ago

I don't love anything about this company you can't never get a live representative and when you do they are overseas. they also hung up on me for the past 5 months when I tried to downgrade my service they wouldn't allow me to do so. they charge my account without my permission submitted to my bank without my knowledge. I need a manager or corporate to contact me right away. I asked for a manager on several occasions and has yet to receive a response. 

Expert

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30.4K Messages

@user_tg2frn​ 

I don't love anything about this company you can't never get a live representative and when you do they are overseas. they also hung up on me for the past 5 months when I tried to downgrade my service they wouldn't allow me to do so. they charge my account without my permission submitted to my bank without my knowledge. I need a manager or corporate to contact me right away. I asked for a manager on several occasions and has yet to receive a response. 

If you will post in the Customer Service Forum about your issue [not about customer service] an official employee will be able to help you.  They are from the Corporate Office.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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1.2K Messages

Hello, @user_tg2frn. I appreciate you bringing your billing concerns to our attention via Forums. I'd be more than happy to review your account to see what we can do to correct this charging problem and what plans we have available in your area to downgrade the account. 

In order to get started, can you please send me a private message to Xfinity Support by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

12 hours ago

So I got an email that said there should be expected outages tomorrow because of a wifi refresh or something or you're changing data or something. Is this real or bogus?

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