CCJessie1's profile

Retired Employee


5.9K Messages

Thursday, March 21st, 2024 1:14 PM

Xfinity Forum Refresh – March 2024

You may notice that as of today, Thursday, March 21, 2024, we refreshed the overall look and feel of the Xfinity Forum. This refresh will not impact the content on the site or how the forum functions. This update just provides a new visual update to better reflect our Xfinity brand.









Please share any feedback or questions related to this update here.



1 Message

17 days ago

I had my information breach and then customer service turn terrible. I am still trying to figure out where my services are going

Official Employee


603 Messages




We'd love to help. 

Please send us a direct message with your full name and service address to get started. 




To send a direct message please use these instructions: 




  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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