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Fri, Aug 11, 2017 1:00 PM


ANSWERED: How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account

If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct users online.

Note: If you’re trying to link separate Xfinity accounts with existing Xfinity IDs, please follow these instructions.

By adding a user, you allow them access to your subscriptions, such as Xfinity X1 TV viewing. You also have the option to give a new user access to billing permissions.

Each account user must reside at the premises where the Xfinity services are provided.

Invite a New User to Your Account by Email and/or Text

To add a new user, you can invite them by email or text message to create their own Xfinity account.

  1. Sign into My Account as the primary user.
  2. Click the Users tab at the top of the page.
    The Users tab is displayed as the fifth tab from the left.
  3. Click Add A New User underneath the list of current users.
    The Add a New User button is displayed, with a circled plus sign to its left.
  4. Select Manager, Member or Viewer, then click Continue.
    Three user roles and their descriptions are displayed: Manager, Member, and Viewer.
    Click image to enlarge.
    • Note: The Viewer option gives the secondary user limited access to the account and will require you to fill out their user information for them rather than send them an invitation. This is our most basic option with limited permissions. For more information, learn about the different user roles and permissions.
  5. Enter the new user’s first and last name.
    Fields are shown to enter a first and last name.
  6. Enter the new user’s email address or mobile phone number (or both), then click Invite User.
    • Note: If you enter both an email address and a mobile phone number, the invitation will be sent to both. The new user will only need to verify the invitation through one message.
      Fields to enter a phone number or email address are displayed.
  7. A confirmation message will appear.
    An invitation to a user is shown, displaying the user role, email address and phone number.
  8. The new user will receive an email or text message invitation to create their account. They will need to accept their invitation by entering the primary user’s street address.
    Page displays Xfinity account invitation with a Get Started button.
  9. Once the user accepts the invitation, they'll be prompted to set up their username, password and password recovery method. The new user account will be created once the forms are completed.
    • Note: If no action is taken within seven days of the invitation being sent, the primary user of the account must make a new invitation request.

How to Remove an Xfinity ID - My Account Help

Removing an Xfinity ID permanently deletes a secondary user’s Xfinity ID, and all settings and preferences for this user will be erased. When you remove a secondary ID, you'll likely lose emails, voicemails, and other information associated with the ID. Be sure to print or save copies of anything you want to keep. If the ID is linked to more than one account, it will not be deleted, and will just lose access to the account it was removed from.

Note: If this ID has made scheduled payments, those will need to be cancelled prior to removing the ID. Only primary users can remove an Xfinity ID.

Xfinity xFi users can also manage access through xFi Parental Controls.

To Remove a Secondary ID

  1. Sign into My Account as the primary user.
  2. Click the Users tab.
    Top of My Account screen, with Users tab listed third from the right
  3. Locate the user you wish to remove, then click Edit to the right of their name.
  4. Click Remove to permanently delete the ID from your account.
    User ID listed with options to Edit Name and Remove on its right
  5. You'll be asked to confirm if you want to remove the user. To confirm removing the selected user, click Remove User.
    Remove user screen with Remove User button on the right

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