ANSWERED: How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account

As an Xfinity customer, you can give others access to your account and let them do some things, like pay bills, add or cancel services, and use Xfinity apps. The account owner or Primary user can pick who can access the account and what they can do. You can have up to seven users, including you, on an account.

User roles defined

The account owner is automatically the Primary user. The Primary user can then invite other users to the account and give them different roles:

• Managers can manage most account functions, like adding, removing, and porting Xfinity Mobile lines, billing, troubleshooting, and device changes. They cannot buy new Xfinity Mobile service.
• Members can access troubleshooting, manage their own Xfinity Mobile line and features. They cannot access billing or make account changes.
• Viewers can access troubleshooting. They can only view their own Xfinity Mobile line details and usage without making any changes.
  • Available features and functionality may vary based on age and location. 
  • Depending on the age associated with a user’s app store account, some users may see a pop-up message indicating that their experience is limited, to Viewer-level features.
• Guest Mode can access the Xfinity app to view details about their own Xfinity Mobile line.

For details about what each role can do, see the simplified user roles and permissions.

Add and invite users to your account online

1. Sign in to xfinity.com with the Primary or Manager Xfinity ID.
2. Choose the Account icon. Then click Account and Identity.
3. Scroll to Account Details.
4. Pick Add someone new.
5. Enter the first and last name of the user you’d like to add to your account. Then, choose Continue.
6. Pick Manager, Member, or Viewer. Then, choose Continue.
   • If a Manager or Member doesn't accept the invitation within 72 hours, the Primary user will have to invite them again.
     
   • If you’re adding a viewer, go to Add a Viewer.
7. Verify your identity before you make this change. You can choose one of two ways.
   
   • Tap a notification in the Xfinity app.
   • Enter a verification code from your email or text message.
8. Confirm you’re the one trying to make this change by tapping the notification in the Xfinity app or entering the code.

If you don’t have Xfinity Mobile

1. Enter the new user’s first and last name, mobile number, and email. Then choose Send.
   
2. Review the confirmation message.
   

If you have Xfinity Mobile

1. Pick the device. Then, choose Invite.
   
   
   • If the Xfinity Mobile line is waiting for a new number, choose New number invite by email. Then, pick Invite.
   • If the user doesn’t have an Xfinity Mobile line, choose Send invite to a different number and type the phone number. Then, pick Invite.
2. Enter the new user’s first and last name. Then, choose Invite.
3. Review the confirmation message.
   

The new user will get a text message or email invitation to join your account.

• Users need to create their Xfinity ID and password once they accept the invitation.

Add a Viewer

1. Create a username and password for the viewer.
   
2. Click Invite.
3. Review the confirmation screen. The Viewer can now access your account.
   • If you want to link the Viewer to an Xfinity Mobile line, follow the steps in the section above.

Xfinity app

Primary or Manager user roles can add users from the Xfinity app following the steps outlined below.

• Primary:
  • Tap Account.
  • Go to Roles and permissions.
  • Tap Add someone.
• Manager:
  • Tap Account.
  • Tap Add someone.

Change user roles

1. Sign in to xfinity.com with the Primary or Manager Xfinity ID.
2. Choose the Account icon. Then click Account and Identity.
3. Scroll to Account Details to see the users on the account.
4. Choose the user you want to change.
   
5. Under the user Permissions section, choose Change role and permissions.
   
6. Verify your identity before you make this change. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a code sent through email or text.
7. Confirm you’re the one making the change by tapping the notification it the Xfinity app or entering the code.
8. Choose the role you want the user to have. Then, choose Continue.
9. Confirm the change by selecting Yes, change their role.
10. A message will come up that says the role is updated for this user.

Xfinity Mobile customers

Xfinity Mobile customers can also manage user permissions. They should:

• Go to xfinity.com/mobile.
• Select the Activity page.
• Select Manage user permissions.
• Follow the steps above.

Xfinity app

Users with a Primary Xfinity ID can manage user permissions from the Xfinity app, then following the steps outlined above. Within the app:

1. Tap Account.
2. Go to Roles and permissions.
3. Tap Manage people on your account.

Add or remove an Xfinity ID from an Xfinity Mobile line

1. Sign in to xfinity.com using the Primary or Managers Xfinity ID.
2. Choose the Account icon. Then, click Account and Identity.
3. Scroll to the Account Details section to see the users on the account.
4. Choose the user you want to change.
5. Choose Assign a line or Remove next to the line you want to update or Remove all lines.
   • If assigning a line:
     • Select the line(s).
     • Select Confirm and then Done.
   • If removing a line(s).
     • Choose Yes, remove this line.
     • Select Done.

If you see two Xfinity IDs with the same username, ask the Xfinity ID owner to sign in and update their name. This helps make sure the device is assigned to the right Xfinity ID. For more details, see how to update contact information.

Xfinity Mobile customers can also manage user permissions from xfinity.com/mobile from the Activity page by simply selecting Manage user permissions and following the steps outlined above.

Additional Resources: