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ANSWERED: How to Add, Invite, Manage, and Remove Users on Your Xfinity Subscriber Account
How To Add and Invite Users to Your Xfinity Subscriber Account
If you want to give other members of your household access to your master Xfinity account, you can create up to six distinct users online.
Note: If you’re trying to link separate Xfinity accounts with existing Xfinity IDs, please follow these instructions.
By adding a user, you allow them access to your subscriptions, such as Xfinity X1 TV viewing. You also have the option to give a new user access to billing permissions.
Each account user must reside at the premises where the Xfinity services are provided.
Invite a New User to Your Account by Email and/or Text
To add a new user, you can invite them by email or text message to create their own Xfinity account.
- Sign in to xfinity.com as the Primary user.
- Click the Account Icon
and then click Account and Identity.
- Click Add someone new underneath the list of current users.
- Note: If you don’t have other users on the account already, click Invite friends and family.
- Note: If you don’t have other users on the account already, click Invite friends and family.
- Select Manager, Member or Viewer.
- Note: The Viewer option gives the secondary user limited access to the account and will require you to fill out their user information for them rather than send them an invitation.
- This is our most basic option with limited permissions.
- For more information, learn about the different user roles and permissions.
- Note: The Viewer option gives the secondary user limited access to the account and will require you to fill out their user information for them rather than send them an invitation.
- Enter the new user’s first and last name, mobile number and email. Then click Send.
- Note: The invitation will be sent to both the email address and mobile number.
- The new user will only need to verify the invitation through one message.
- Note: The invitation will be sent to both the email address and mobile number.
- You'll see a confirmation message.
- The new user will receive an email and text message invitation to create their Xfinity ID. They will need to accept their invitation by entering the Primary user’s street address.
- Once the user accepts the invitation, they'll be prompted to create their Xfinity ID and password. The new user account will be created once the forms are completed.
- Note: If no action is taken within seven days of the invitation being sent, the Primary user of the account must make a new invitation request.
How To Remove an Xfinity ID
Removing an Xfinity IDpermanently deletes a secondary user’s Xfinity ID. All settings and preferences for this user will be erased.
- When you remove a secondary ID, you'll likely lose emails, voicemails and other information associated with the ID.
- Be sure to print or save copies of anything you want to keep.
- If the ID is linked to more than one account, it will not be deleted.
- The ID will lose access to the account it was removed from.
- The ID will lose access to the account it was removed from.
Note: If this ID has made scheduled payments, those will need to be canceled prior to removing the ID. Only primary users can remove an Xfinity ID.
Xfinity xFi users can also manage access through xFi
Remove a Secondary ID
- Sign in toxfinity.com as the primary user.
- Click the Account icon
and then click Account and Identity.
- Scroll down to locate the user you wish to remove and click their name.
- Scroll down to the bottom of the page and click Remove from account to permanently delete the ID from your account.
- You'll be asked to confirm if you want to remove the selected user. Click Remove.
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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