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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question

How does the Xfinity Internet Data Usage Plan work?

 

Answer

 

The 1.2 Terabyte Internet Data Usage Plan provides you with 1.2 Terabytes (TB) of Internet data usage each month as part of your monthly Xfinity Internet service. If you choose to use more than 1.2 TB in a month, we will automatically add blocks of 50 GB to your account for an additional fee of $10 each. Your charges, however, will not exceed $100 each month, no matter how much you use. We're also offering you a courtesy month, so you will not be billed the first time you exceed the limit.

It is important to know that only a very small percentage of our customers use more than 1.2 TB of data and are not likely to be impacted by this plan, so they can continue to stream, surf, and download without worry. To see your actual usage, sign in to My Account.

 

For those who regularly use more than 1.2 TB in a month, we also offer an Unlimited Data Option.

For customers who lease an xFi Gateway, the Unlimited Data Option is available via the xFi Complete package. For customers who own their own modem, there is a $30 monthly fee. The fee is independent of actual data usage. To learn more about xFi Complete, see xFi Complete FAQs

 

Question

What can I do with 1.2 terabytes of data in a month?

 

Answer

  • Stream between 480 and 560 hours of HD video a month
  • Stream more than 150 hours of 4k video a month
  • Stream more than 21,600 hours of music
  • Spend nearly 3,500 hours of videoconferencing (Zoom, FaceTime, Google Duo, Houseparty, etc.)
  • Play more than 34,400 of online games in a month
  • Watch nearly 1,200 hours of distance learning videos on Seesaw or Google Classroom
  • Participate in 390 hours of virtual workouts (Peloton, The Mirror, etc.)

 

 

Question

Do I have the 1.2TB Internet Data Usage Plan?

 

Answer

 

  • Alabama
  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Delaware
  • District of Columbia
  • Florida
  • Georgia
  • Idaho
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Maine 
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Mississippi
  • Missouri
  • New Jersey
  • New Hampshire
  • New Mexico
  • New York
  • Pennsylvania
  • Ohio
  • Oregon
  • North Carolina
  • Rhode Island
  • South Carolina
  • Tennessee
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin

The plan does not currently apply to Xfinity Internet customers on our Gigabit Pro tier of service, nor does it apply to Business Internet customers, customers on non-upgradable Bulk Internet agreements or customers with Prepaid Internet. 

 

Question

Where do I check my data usage?

 

Answer

 

You can view current usage and usage history by signing in to your Usage Meter page. You will need your Xfinity username and password to login.

You can also view your current usage and usage history in the Xfinity My Account app for mobile devices. See How Can I Get the Xfinity My Account App to download the app.

 

 

Question

Can I get Unlimited Data?

 

Answer

 

Yes. First you should check your monthly data usage in My Account (you may be asked to sign in using your Xfinity ID and password first). Only a very small percentage of our customers use more than 1.2 Terabytes (TB) a month, which is why we want to make sure you understand your options and choose the data usage plan that works best for you. For users who typically use more than 1.2 TB of data per month or who don't want to pay for overages, we offer an Unlimited Data option.

The Unlimited Data Option costs an additional $30 per month. This fee is independent from your actual data usage. The Terabyte Internet Data Usage Plan will not apply to customers who enroll in the Unlimited Data Option.

Enrollment goes into effect immediately upon signing up for the Unlimited Data option and applies to the entire month in which you sign up. For example, if you call to enroll in the Unlimited Data option on November 14, your enrollment in the Unlimited Data option starts November 14 and applies to your data usage for the entire month of November. Overages incurred during the month of November won't be billed separately.

If you cancel the Unlimited Data option, the charge will be removed from the bill which covers the next calendar month. For example, if you call to cancel the Unlimited Data option on November 14, you'll still be enrolled in the plan until the last day of November and will not be billed for any overages in the month of November. The Unlimited Data option will be removed from your account on December 1 and the 1.2 Terabyte Internet Data Usage Plan will then go into effect for the month of December going forward.

Enrollment in the Unlimited Data Plan is optional, and is available to all customers in locations with the 1.2 Terabyte Internet Data Usage Plan. Data usage plans do not apply to Business Internet customers, customers on non-upgradeable Bulk Internet agreements, and customers with Prepaid Internet, or to Xfinity Internet customers on our Gigabit Pro tier of service.

 

To enroll in the Unlimited Data Plan, please go to xfinity.com/buy/plan/checkout/XFINUDAT or contact us.

To remove the Unlimited Data plan, please contact us

 

 

Question

Will I be alerted when I approach, reach or exceed my data usage plan?

 

Answer

 

You'll get email, text message and Xfinity X1 on-screen notifications at the 75% (email only), 90% and 100% thresholds.

If you use more than 1.2 Terabytes (TB) you will also receive an email, SMS text message, and X1 on-screen notification for each 250 GB you use over 1.2 TB up to the maximum overage charge of $100.

If you’ve opted in, you’ll also get push notifications on your phone through the Xfinity My Account app app.

 

Notification Examples

Text message notifications will be sent between 9:00 AM and 9:00 PM (your local time).

 

 

Text Message

faq-notif-text.png

faq-notif-text2.png

 

 

Email

HOW11288_6-30-2020_1.jpg

 

 

X1 Screen

faq-notif-x1.png

 

 

Mobile Push Notification

faq-notif-push.png

 

 

Question

What will happen if I use more than 1.2 terabytes in a month?

 

Answer

 

Note: This information does not apply to customers enrolled in the Flexible Data Option or the Unlimited Data Option.

 

No matter how much data you use, your Internet service will never be interrupted.

 

Courtesy Months

We're offering you one courtesy month, so you will not be billed the first time you exceed 1.2 Terabytes (TB), while you are getting used to the Internet Data Usage Plan. This means that the first month you exceed 1.2 TB you will not be charged for overages, no matter how much you use during that month. You will only be subject to overage charges if you use more than 1.2 TB for a second time in a 12-month period. If you use more than 1.2 TB one time or less in a 12-month period, your courtesy month balance will reset to one at the end of these 12 months. However, if you use more than 1.2 TB two times in a 12-month period, no more courtesy months will be given. The 12-month period begins the first time you exceed 1.2 TB.

You can keep track of your courtesy month count on your Usage Meter webpage in My Account or in the Xfinity My Account app for mobile devices.

 

Overage Charges

Once your courtesy month has been used, the next time you exceed 1.2 TB in a month (and any subsequent times it is exceeded in a month), you will be notified via email, SMS text message and the Xfinity My Account app notifications (if enabled) that you’ve exceeded your data usage plan amount, that an additional block of 50 GB has automatically been allocated to your account and that a $10 charge will be applied to your bill. You will automatically be charged $10 each time we provide you with an additional block of 50 GB of data, with a limit of $100 per month.

 

Billing Cycle

The charge for exceeding your data usage plan will appear on the bill statement following the last day of the month for which you exceeded your data usage plan (or on the subsequent bill statement, depending on your bill cycle date).

If you exceed your 1.2 Terabyte Data Usage Plan in a particular month, the Xfinity Internet section of your bill will list a usage charge of $10 for every additional 50 GB of data over the 1.2 TB included in your plan. See the following example (layout may be slightly different per location):

1tbBillSection.png

 

If the particular month was a courtesy month, a usage charge that amounts to $10 for every 50 GB of data you were provided will be included in the Xfinity Internet section of your bill, but you also will see a courtesy credit for the same amount on that bill. See the following example (layout may be slightly different per location):

1tbCourtesyMonthBillSection.png

 

 

Question

If I upgrade my speed, will I get more data?

 

Answer

All customers in locations with the 1.2 Terabyte Internet Data Usage Plan receive 1.2 Terabytes (TB) per month, regardless of their Internet tier of service. If you have purchased more than one Xfinity Internet service tier, you will receive a monthly plan that includes 1.2 TB per Internet service tier (e.g., if you subscribe to two separate Internet services, you will have 2.4 TB of data total).

The 1.2 Terabyte Internet Data Usage Plan does not currently apply to Xfinity Internet customers on our Gigabit Pro tier of service. The plan also does not apply to Business Internet customers, customers on Bulk Internet agreements, customers with Prepaid Internet or customers who enroll in the Unlimited Data Option.

 

 

 

Question

Who can I contact if I have more questions?

 

Answer

If you have more questions, please contact us. 

 

 

 

Additional Informaiton

https://dataplan.xfinity.com/faq/

https://www.xfinity.com/support/articles/data-usage-plan

https://www.xfinity.com/support/articles/data-usage-find-area

https://www.xfinity.com/support/articles/data-usage-what-is-the-terabyte-data-usage-plan

https://www.xfinity.com/support/articles/exp-unlimited-data

https://www.xfinity.com/support/articles/exp-unlimited-opt-out

 

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