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Friday, August 28th, 2020 3:00 PM

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ANSWERED: Comcast's Terabyte Internet Data Usage Plan

Question

How does the Xfinity Internet Data Usage Plan work?

 

Answer

 

Plan overview

Xfinity Internet  comes with 1.2 TB of internet data per month. If you use more than 1.2 TB in a month, your account may become subject to overage charges. To learn more, see what happens if you use more than 1.2 TB in a month.



Get Unlimited Data

Customers who are concerned about exceeding 1.2 TB of data each month can enroll in the Unlimited Data Option. To learn more, see how to enroll in the Unlimited Data Option.

Alternatively, customers who lease an Xfinity Gateway can add xFi Complete, which includes unlimited internet data.

To learn more, see xFi Complete FAQs.



Available tools

We offer tools to help you track and manage your usage so there are never any surprises about how much data you've used:



Exclusions

The 1.2 Terabyte Internet Data Usage Plan does not apply to Internet Essentials, Internet Essentials Plus, Internet Essentials Partnership Program, Xfinity Prepaid, Gigabit x10, xFi Complete, or Unlimited Data Option customers. The Plan also does not apply to internet provided under Comcast Business accounts or Bulk Internet arrangements. The Plan is not applicable in our Northeast markets, including CT, DE, MA, MD, ME, NH, NJ, NY, PA, VA, VT, WV, the District of Columbia, and parts of NC and OH.



Opt out of Data Usage Plan

If your Xfinity Internet services come with the 1.2 TB Internet Data Usage Plan, you cannot opt out.

If you regularly use more than 1.2 TB in a month, we also offer an Unlimited Data Option.

The fee for it is independent of actual data usage.

If you lease an Xfinity Gateway, unlimited Internet data is available via the xFi Complete package. To learn more about xFi Complete, see the xFi Complete FAQs.

Additional Resources

https://dataplan.xfinity.com/faq/

https://www.xfinity.com/support/articles/data-usage-plan

https://www.xfinity.com/support/articles/data-usage-find-area

https://www.xfinity.com/support/articles/data-usage-what-is-the-terabyte-data-usage-plan

https://www.xfinity.com/support/articles/exp-unlimited-data

https://www.xfinity.com/support/articles/exp-unlimited-opt-out

 

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