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Terrible quality xfinity stream

I watching live tv in the xfinity stream web browser, it has always been decent hd quality but the last 3 weeks or so its been terrible non hd quality. The issue is not on my end, I've tried all possible fixes, are other experiencing this? Thanks

Question

 • Xfinity Stream Website

1.3K

66

Accepted Solution

Apple Watch Activation issue

I am beyond frustrated with the process of connecting my new apple watch to xfinity mobile. I go through the pairing process and when adding cellular service get a message from xfinity saying "Uh-oh! something went wrong. We ran into a problem during the activation process and your information was

Question

 • Xfinity Mobile

453

14

Accepted Solution

MSG and MSG+

Is Xfinity ever going to come to an agreement and provide MSG and MSG+ again?? Dropping these channels is totally unacceptable.  I contacted Xfinity about this and never heard back.  If they don't bring back these channels, I'm going to have to look for another provider.  Not having

Question

 • Channels and Programming

97

9

Accepted Solution

Xfinity Stream no longer HD

I watch Xfinity stream on a desktop PC with Intel 9th gen Core i-5 and the video quality has been excellent. Watching with Microsoft Edge or Google Chrome have both worked great. Just yesterday the video now looks standard definition or worse. Settings on the browser player are set to auto and my in

Question

 • Xfinity Stream Website

215

8

Accepted Solution

Display clock on Xfinity box?

I have a new XFinity cable box (HD with DVR). Is there a way to display the time on the front of the cable box?

Question

 • X1

73

2

0

Accepted Solution

Not receiving emails but I can send.

We moved to a SC and xfinity does not provide service here. However we were told that we can keep our email addresses. They get used daily for Personal and business. I went through the text support, got elevated to technical support, was told by that person that I was lied to and can not keep usi

Question

 • Email

13

2

0

Accepted Solution

Webmaster for xfinity

There exists: "xfinity. com" website unfriendly interface with " Internet Essentials" customers". The " hyperlinks" such as "Manage WiFi" result in "Bad Request" error on" My Account" page, the message was "... browser sent a request that this server could not understand. Size of of a header reques

Question

 • Customer Service

16

3

Accepted Solution

Help needed with renewing internet package

Hello, My contract for my internet service is about to expire, and I am having issues with finding a comparable or better deal. I have the internet (Performance Starter) and TV (preferred) package for $100 monthly base price. The lowest special offer deal I was offered when I tried to renew my pl

Question

 • Customer Service

13

1

0

Accepted Solution

ESPN games running long

Our xfinity subscription covers ESPN and ESPN2 but not other ESPN channels. It is happening more often that the games run over the scheduled time and the following game (the one we want to see) is started on ESPN news or ESPNU which we don’t subscribe to. It is not our fault the first game runs too

Question

 • Channels and Programming

35

2

0

Accepted Solution

Spam question mark on TV screen

I noticed recently phone calls appearing on my screen preceded by the string "Spam?" (e.g. "Spam?[Edited: "Personal Information"]"). What does the question mark mean? Is this an actionable item where I can click something on my remote to confirm it is spam and automatically move it to the blocked ca

Question

 • Home Phone Features

6

2

0

Accepted Solution

Returned gateway in account, new gateway has disappeared

My current invoice is correct so there is no problem there. However, I returned a gateway to my local xfinity store on 9/24/2021 the day after I activated my new gateway.  The new gateway does not appear under My Devices and the old (returned) gateway still appears under My Devices.  When

Question

 • Customer Service

27

2

0

Accepted Solution

Home phone service has been turned off without authorization or notification to us!!!

Our home phone service which we have had for over 20 years with Comcast has been turned off. We contacted Comcast when we discovered our phones service had been turned off this morning. when we contacted various Comcast reps/robots/more reps etc....we were informed that our phone service has been s

Question

 • Home Phone Service & Equipment

22

2

0

Accepted Solution

Poor Streaming Quality on Xfinity Stream

I'd like to echo the statements that I've seen on the forum here. The stream quality has become exceptionally poor recently.  I have tried on Edge / Chrome for Windows and Chrome on Mac, there is no difference in the quality, all very poor and pixelated.  It was very good about maybe a mo

Question

 • Xfinity Stream Website

37

1

0

Accepted Solution

Purchased Channel Lineup not showing in Stream App

Within the Stream app (iOS), I do not see the channel lineup I have recently paid for. 1. To reproduce the issue, I sign in, tap on the 3 line hamburger menu in the top left, tap on 'All channels' under 'Live TV', and I only see free channels like Sky News and Stingray music. 2. I can sign in t

Question

 • Xfinity Stream App

56

3

0

Accepted Solution

Current $300 offer for existing customer

The current iPhone 13 offer says $300 $300 Back: Requires upgrade of an existing Xfinity Mobile line to an iPhone and activation within 15 days of order. Does it mean that existing customers only qualify for $300 if they are upgrading from a phone that is not iPhone? I have iPhone XS and woul

Question

 • Xfinity Mobile

563

6

0

Accepted Solution

Official Solution

iPhone 13 Pro Shipping Times?

I pre-ordered an upgrade for iPhone on Friday. I know it's a bit soon but has anyone seen the 'Shipped' status update yet? Ordered a gold color w/ 256gb if that matters. Thanks!

Question

 • Xfinity Mobile

3.2K

115

Accepted Solution

Impossible to sign in on Xfinity Internet App (Sign in Loop)

Hi, I've been trying to use the Xfinity Internet App to activate my home wifi access. However, whenever I attempt to sign in, I input the correct credentials, press continue, and then am immediately returned to the previous screen prompting me to sign in. No matter how many times I sign in, I am lo

Question

 • Xfinity App

38

1

0

Accepted Solution

Closed

Report property damage to sprinkler system

The Comcast cable from street to back of my home has cut into sprinkler water lines causing system failure and inoperable system. Request reimbursement for repair and or replacement pipes

Question

 • Customer Service

17

2

0

Accepted Solution

Preorder Apple Series 7 Watch

Why, if I preorder on 08 October, It will not be sent out until Nov 24? I thought the whole point of a preorder was to get it faster. Does Xfinity not care about the customers anymore?

Question

 • Xfinity Mobile

30

2

Accepted Solution

Intermittent performance problems

Hi, I've been having intermittent performance problems where every few days download throughput drops from the plan rate of 100Mbps (sometimes even as high as 117Mbps) to about 33Mbps as measured by speedtest.xfinity.com from a system adjacent to the modem (Arris SBG8300). Other systems on the sa

Question

 • Your Home Network

104

9

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