Official

Accepted

Unanswered

Advanced Filters

Search Results (4.9K)

Activity
Selected Activity

Accepted Solution

Comcast mail loading very slow on iPad and iPhone

For the last month or so, email is taking forever to download. My devices are running on the latest iOS and my mail setting is on IMAP. I have tried to delete my email account and reinstalled it, but no help. Some people suggested turning the iPad off and restarting. No improvement. An iOS 18 issue

Question

2K

25

Accepted Solution

XB8 - Missing Upstream Channel Stats

The XB8's status page under under Gateway > Connection > XFINITY Network is missing upstream channel information. It was there until the device rebooted about 4 days ago. Looks like there was some kind of firmware update applied. Is this a bug with the firmware? The XB8 is configured in bridge mode.

Question

13

2

0

Accepted Solution

Closed

Honeywell thermostat no longer connects to Xfinity Wi-Fi

On 6/30/25 my honeywell thermostat dropped its connection to my xFinity router. It has been functioning fine for nearly 2 years. I've restarted both the thermostat and router, and attempted reconnecting 4 times. Message is that the connection attempt has timed out. I called Honeywell support (Reside

Question

29

1

0

Accepted Solution

Closed

voicemail currently unavailable

I recently transferred a xfinity landline # to xfinity mobile. Mobile phone Samsung S9+ previously used on Xfinity Mobile with another number. Voice mail is not working. Message says phone number vm is currently unavailable and doesn't connect. Tried uninstalling/updating app, force stop, clear cach

Question

17

2

0

Accepted Solution

Giving Different WiFi Bands Different Names on a New XB8-T

I've gotten a new router and a new set of headaches. Mainly some of my older devices (Brother HDL4570 printer, RPi's) won't connect to the WiFi network, yet this was not an issue with my previous router. The webbernet suggests I should give the different bands (2.4Ghz, 5Ghz, and 6Ghz) different name

Question

17

1

0

Accepted Solution

Can't Connect Older Device After Upgrade to XB8-T

Before I upgraded to an XB8-T router, my Brother HL4750 printer had no problem connecting to the wifi. However, after the upgrade, it no longer was able to connect. I got it solved and wanted to share the solution in case others run into similar problems. 1st problem: Device won't see new network du

Question

12

1

0

Accepted Solution

Slower Upload Speed after Gigabit Upgrade

I was on a 400/40 plan (And often got 475/43 in real use), and then after upgrading to the gigabit plan, my modem reprovisioned, and now my speedtest is 700/5. I understand I will not get the full gigabit down speed because my modem is a Motorola MB8600 (which comcast says can only reach speeds of a

Question

36

3

0

Accepted Solution

Usage Spike

I just got a text message stating that we have used over 75% of our data allotment with 5 days left in the month. Looking at my history, we have consistently used $400 to 500 GB of data. In May, that jumped to over 800 GB and this month is approaching 1 TB! We have had no changes in equipment or lif

Question

21

1

Accepted Solution

Activate gateway without app

I have been trying to activate my Xfinity now gateway for 2 days. The app will not connect. I have tried restarting My phone and uninstalling and reinstalling the app and it still will not connect. My phone is connected to data well enough to make this post, so the problem is with the app. I need he

Question

29

2

0

Accepted Solution

Closed

Internet Data Usage not updating

When I replaced my modem last month my internet data usage stopped working. I was on with a live Xfinity Assistant last night and they assured me that my new modem was activated and provisioned correctly, yet today nothing has changed with my internet data usage. Other than this everything works fin

Question

29

1

0

Accepted Solution

Closed

Transfer Request Form

I have been trying to transfer my account for about a month and I still haven’t received the form to fill out. I got charged for this month even though I don’t live at the address anymore, if I can’t get this sorted soon I am going to cancel my entire plan.

Question

19

2

0

Accepted Solution

no signal XG1v4-A cable box error code: RDK03009

I received a new cable box, XG1v4-A and keep getting an RDK03009 error code - No Signal. I have restarted the box numerous times and swapped out the cables but still no signal. I plug in the original box and everything works. Does anyone know what is going on or have a suggestion?

Question

63

3

0

Accepted Solution

Cancel service

I need to cancel service. I understand from reviewing the forum that I must post here before being given access to direct messaging. Please confirm or provide alternative instructions. Thank you.

Question

13

1

0

Accepted Solution

Phishing emails

I received a phishing email from "Xfinity" and I followed the directions from the Xfinity site to report it. I forwarded the message with the subject line of "Phishing Email" to the abuse@comcast.net address, but the mail server gave me a "Non-Delivery Report." So the question is why is Xfinity tell

Question

37

3

0

Accepted Solution

KBS America (Channel 197)

Today we discovered that Channel 197, which was the KBS America Korean channel, is missing from the Xfinity line-up. We have enjoyed this channel for many years and wanted to know what happened, and if it will be coming back.

Question

56

2

0

Accepted Solution

my email account

hi, how can I access my email account? thanks

Question

770

4

Accepted Solution

Closed

Upload speed capped at 40 Mbps.

After starting on a new Gig Speed plan (1100 Mbps download / 300 Mbps upload) and acquiring a new Coda56 modem, I am getting the advertised download speed of approximately 1100 Mbps, but my upload appears to be capped at around 40 Mbps. I have read on this forum about others who have had a similar p

Question

27

2

0

Accepted Solution

Bury cable line

Hi, How can I schedule a technician to come out to either bury the cable line or submit a request to have it buried? Thanks

Question

68

2

Accepted Solution

to xfinity support

i need to report an inappropriate agent in chat, very rude. dismissive, just absolutely never experienced this before

Question

17

1

0

Accepted Solution

Cancel cable burying

I’m still getting cable burying email updates even after calling and canceling. I tried to chat with the bot and it says I still have the ticket open. Someone came the other day to flag my yard. I don’t want anyone to dig up the yard, the internet issue I was having is fixed after exchanging the gat

Question

19

3

0

forum icon

New to the Community?

Start Here