Yesterday I noticed my bill was going to increase almost double. I had the 800mb plan which gave me like 40mb upload. My plan was 65 bucks and was supposed to be for 3 years. I called and after reapeated frustrating attempts to tell the automated service I did not want to chat over text but talk to

Every 5-10 minutes or so, my ms will go from ~20ms to 800ms and then right back down, happens in a second. This becomes extremely disruptive when gaming, streaming, or even just talking in voice chats because everything freezes during that second. It never cuts out my internet so Xfinity sees its 'f

I ordered xFi Complete four days ago but have received no update aside from initial order confirmation. I thought it would be shipped to me, though while ordering I wasn't given the option to have it shipped or to pick it up at the store. Do I have to go the store since I need to return/exchange my

what is going on ? every other month someone try to cancel my service i get an email saying cancal service I did NOT . it's been happening over and over again someone using my identity to keep changing my internet service

I worked in phone customer service as my first job. I get it-- customers can be crazy. But the fact that I've been brought to tears in frustration at just trying to reach a single human to talk to is infuriating. Xfinity should be ashamed. So, I own my own modem/router. I just need to know why my In

(3rd time typing this msg) My plan says I have a 2gig package and my bill says I have a 2xgig line, adss $10, buy my broadband info in the xfi app and my speedtests show 1gig on a 2.5 ethernet port. Every page for ttoubleshooting is a loop and all change plan pages end in error and a "contact us" li

100000+ errors on only 1 channel (#8) - low SNR 29.1 in the 26 hours since modem reboot. other channels SNR 35-43. No change in cabling (RG11), no change in modem or nearby equipment. Had 0 errors on all 16 channels for quite awhile. Speed still fine. tracert to www.comcast.net went 10 hops. I don't

Starting today I am unable to watch any live TV on my Xfinity stream on my TV (LG) and phone all i get is sport channels 3034-3099, however they do not work and i do not think they are even part of my package, only the TV Go is working. I have already reset my modem, uninstalled apps, logged back in

Hello. I need to cancel my MLB Extra Innings subscription before it auto-renews. How would I go about doing that? Thanks for your help.

Hello, I had a tech out today to diagnose an issue with my upload speed (only getting 85 Mbps up, down is around 800-900 Mbps). I recently upgraded to (1100/300) and upgraded my customer owned modem to the Arris S34 (Next gen approved by Xfinity - https://assets.xfinity.com/assets/dotcom/projects/ci

Sometime around midnight (PST) this morning (2025/03/17), Xfinity stopped sending DNS All devices in the house (computers, phones, TVs, etc...) stopped resolving names, so definitely something upstream and not connected to an individual device I am usually asleep at that time so the family just went

Edit: Solved. My work computer was upgraded to MacOS Sequoia last week and process idleassetsd was using GBs per minute (usage went up by about 700GB yesterday). Switching wallpapers and screensavers to static images stopped the usage. Sorry for blaming Xfinity! It still would have been easier to di

I am not able to watch Space City Home Network (or any non-TV Go channel) while connected to my home network. I've tried on an iPad running iPadOS 18.3.2 (22D82) with Stream app version 7.21.1.2781 (d07842fa11). I have verified I am connected to my home WiFi. I have verified I have no filters applie

I'd like to remove unlimited data from my account and possibly get refunded for the add-on

My two years promotion will be ended on May 2025. I don't need internet speed, so I'd like to change lower speed plan and avoid increasing monthly fee. Can I discuss about the plan renewal?

The printer does not have a touchscreen. I tried pairing via XFINITY 10.0.0.1 interface on my browser. I tried pressing the WP button on the XB7 and the Wi-Fi LED on the printer.

I am a customer for about 5 years now never late. I just switched jobs I didn't get paid yet how long do I have before my service gets shut off?

I got a new xfinity modem/router and I want to turn off its wifi and use my eero router instead. How do I do that?

Hi, I just bought an Arris S34 to replace my S33 modem so I can get the upgraded upload speeds. Is there something I need to do to make this happen? I activated the new modem but the upload speed is the same. Thanks!

I just switched from a post-paid Xfinity Internet + TV service to Xfinity NOW Internet. I received an email with the amount of my final bill for my post-paid Xfinity service and a link to view the bill at https://customer.xfinity.com/#/billing/brite. I tried viewing my final bill there and used the